PLEASE NOTE: THIS REVIEW WAS ORIGINALLY POSTED UNDER "HYATT PLACE IN SAN ANTONIO." I HAVE ASKED FOR THAT REVIEW TO BE REMOVED.
I'll give the Hyatt Regency San Antonio credit where credit is due: It's an impressive property in an excellent location. It boasts a soaring atrium and attractive, clean rooms. But what a rip-off!
If I'm paying $219 a night for the most basic room, I do not expect to be nickle-and-dimed. I thought they were joking when I found out about the $10-a-day charge for wireless access. And that bottle of water in my room cost $5 -- not $1 or even $2, which would have been reasonable, but $5 -- more than a gallon of gasoline costs.
I stayed recently at $25-a-night hotels in the remote highlands of Vietnam that offered free wireless, even though it was doubtless much more expensive to provide. And they could have extorted us for water, since the stuff that comes out of the tap is practically poison. But they didn't.
I suppose I shouldn't be bothered by this because, like many of the Hyatt Regency SA's guests, I stayed there on the corporate dime. But for some reason it aggravated me all that much more that they were trying to squeeze me for every possible penny of my company's money.
There are lots of hotels in San Antonio within a block or so of the Alamo and Riverwalk, and many of them deliver far more charm than the Hyatt Regency without treating their guests like human milch cows. I would strongly recommend looking into them.
- Official Description (provided by the hotel):
- Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more less
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- Also Known As:
- Hyatt Regency San Antonio Hotel San Antonio
- San Antonio Hyatt Regency
- Hyatt San Antonio