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“Great hotel, a few glitches with my meeting”

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Hyatt Regency San Antonio
Ranked #20 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 28, 2013

This is a beautiful hotel and in a great location! My sleeping room was excellent. I was hosting a meeting for 15 people there and I did run into a few issues there. Two of my clients were told they couldn't stay there because the hotel was sold out when they did have valid reservations. My catering rep did take care of them though and they stayed the 2nd night back at this hotel and their room charge was waived. They were also given bottles of wine and the hotel apologized. The meeting room I had reserved was changed without asking me and the room was too small for my group. We were cramped, very close together at the table even though I had asked for them to be 2 per 6'. We were also supposed to have cinnamon rolls as part of our continental breakfast, but received oatmeal instead.

  • Stayed: October 2013, traveled on business
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Thank Ann5521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 31, 2013

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

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2,224 - 2,230 of 3,149 reviews

Reviewed October 28, 2013

Location is great, service is friendly and helpful. Beth, in the bar, was particularly friendly and we learned a few things before we headed out to explore. Overall, I think it is a pricey hotel and I can't say we got value out of spending that extra money, hence the 4 star rating.

Room Tip: Be sure to ask for Riverwalk view.
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  • Stayed: October 2013, traveled as a couple
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Thank Foodie_Crossing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 31, 2013

Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!

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Reviewed October 26, 2013

The Hyatt Regency is perfectly located - on the riverwalk, a pretty 1 block walk to the Alamo, and close to shopping. Rooms are clean and comfortable. Appreciated the fridge and in-room safe. Staff were pleasant and accommodating. I had an exterior room so didn't encounter the noise that other guests experienced who were on lower levels and facing the atrium, particularly those near the restaurant or meeting/banquet rooms. I would definitely recommend for business or leisure travelers.

  • Stayed: October 2013, traveled on business
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1  Thank HigherEdAdmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 30, 2013

Thank you for this great review. We are happy to hear you enjoyed our property’s Riverwalk location while in town on business. We look forward to seeing you during your next trip!

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Reviewed October 25, 2013

Perfect location right on the riverwalk, and close to the convention center. There are several room types; rooms that face into the atrium and rooms that face to the outside. Pay extra and get the outside view. The interior rooms are dark and poorly lit. In addition, if there is a loud person in the bar located in the lobby area, you will be able to hear them well into the night! However, the rooms are clean, well decorated including a fridge, reading chair, and nice size desk. The rooms are comfy Service was terrific especially in the QBar. The skypool was really nice experience and on the weekends, there is an attendant that opens the bar. There is an Einstein Bagel in the lobby for a quick breakfast and latte. Overall, nice place to stay. Service great.

Room Tip: Stay away from the atrium rooms.
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  • Stayed: October 2013, traveled on business
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Thank Icaretwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 30, 2013

Thank you for this kind review. We enjoyed reading all of your feedback and are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your comments and look forward to seeing you again soon!

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Reviewed October 24, 2013

I stayed at this hotel at the beginning of October 2013. Hotel was extremely nice with a great location, staff and gym. Their is an Einstein Bros in the lobby and this hotel is right on the Riverwalk. I would highly recommend to anyone visiting San Antonio. I don't usually stay at Hyatt's, but this property made me rethink that for in the future.

  • Stayed: October 2013, traveled on business
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Thank Mstfyme7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 30, 2013

Thank you for your feedback. We are happy to hear you enjoyed our hotel's staff and great location. We appreciate your comments and look forward to seeing you soon!

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Reviewed October 23, 2013

I stayed for 6 nights on business. Rooms were very comfortable, clean and well maintained. No complaints other than to note that a few very noisy guests walking through the hallway could be heard but I understand that the hotel will be addressing that soon with new door seals and door sweeps. Any special requests were quickly addressed which was terrific. The front desk and conceirege were very friendly and professional. Only had a couple of meals in the restaurant but they were good and service was great.

The Riverwalk is lovely and generally very busy with traffic. Accordingly, the prices at the restaurants are higher and there's quite a range of dining options. Lots of other choices away from the Riverwalk as well. Hotel is about 2.5 blocks from the Convention Centre.

Would definitely stay again.

  • Stayed: October 2013, traveled on business
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1  Thank RosemaryPaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 30, 2013

Thank you for your feedback. We are glad to hear you enjoyed the location of our property during your business trip to San Antonio. We hope to see you again in the future.

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Reviewed October 22, 2013

Other than the location, the Hyatt was just average. Four bellman/Doorman on duty and no one even greets you? The Front desk staff checked me in, nothing more! The Lobby is an atrium and stays so dark. Even the guest rooms are very dark-they should think about higher wattage bulbs. Housekeeping was mediocre some days forgetting my bathmat-sink clogged until I finally called down. As for the pro's---the location was wonderful, the bar and restaurant good value.

  • Stayed: October 2013, traveled on business
    • Location
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    • Cleanliness
    • Service
1  Thank KCIGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 23, 2013

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range: $181 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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