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“Customer Service - Fiesta Weekend”

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Hyatt Regency San Antonio
Ranked #21 of 354 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Flower Mound, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Customer Service - Fiesta Weekend”
5 of 5 bubbles Reviewed April 28, 2013

Anyone going to San Antonio during Fiesta should know in advance that the town gets loud and crazy. This means that all hotels in the immediate area experience the chaos of the event. If you are looking for a quiet, romantic weekend at a hotel located on the River Walk with amazing rooms, spectacular views, and comfortable beds, this is the place to be.... just not during Fiesta. The hotel was filled with guests who came to party and unfortunately several were in a room a few doors down from mine. Security took care of the problem and removed the unregistered guests and I lost hours of sleep. What I will say is that the front desk staff that I spoke to, Yasi D'Amure was professional, calming, honest and not only owned the issues but calmed me down so easily. I didn't expect that and was pleasantly surprised by her communication skills. The hotel had a bad situation they were dealing with. The storms outside brought the intoxicated guests indoors and the parties continued in guest rooms. Yasi explained they did the best they could to keep things under control and got me to understand that some things simply happen. I would return to this hotel any of the other 51 weeks of the year and I have no doubt that the experience would be positive. Thank you Yasi for listening to me and for caring and going out of your way to make things right. She is great and an asset to this hotel. If you are staying at the Hyatt Regency San Antonio look for Yasi at the front desk and allow her to assist you with whatever you need.

Room Tip: Over looking the River Walk - upper floor
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LS-Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,840 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (506)
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English first
Auckland, New Zealand
Level Contributor
4 reviews
5 of 5 bubbles Reviewed April 28, 2013

Excellent Hotel with great location rooms and service. Being right on the Riverwalk is a huge advantage, with access to all the restaurants in the area and only a short walk to the Convention Center, Alamo and River Center Mall. The staff were all very friendly and helpful and I enjoyed the breakfast and dinner in the restaurant. Also having an Einstein Brothers cafe in the lobby was great for grabbing a quick breakfast and coffee on the run. A good experience and would definately stay here again.

Room Tip: try to get a view of the Alamo or River.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ros H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

One night stay during flambeau night parade. Great location for our family staycation. Yasi at the front desk was great.!! We look forward to staying at the hyatt for our next downtown staycation. Rained on the parade but being one block away from the parade made the staycation a success and not a failure. The hotel is modern up to date and right on the river walk. Very hard to top.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sincere62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fort worth
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

The Hyatt has one of the best riverwalk locations we've stayed at. We've stayed at 4 riverwalk hotels and this by far was the best. We were upgraded to a riverwalk view at no charge and had the best view from our room. The hotel was clean and the employees were courteous. The beds and pillows were really comfy. If I had one complaint it would have been the size of the bathroom. Definitely one of the smallest ones I've seen in quite some time. But that's really just me being nit-picky. There's nothing like hopping off the elevator and walking straight out to the riverwalk. I mean the river is literally in the hotel lobby. You won't be disappointed.

We used Priceline "name your price" and got a last minute room for $130.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FortWorthZim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, May 3, 2013
Thank you for your feedback. We are happy to hear you enjoyed our hotel's convenience. We appreciate your comments and look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
1 review
4 of 5 bubbles Reviewed April 25, 2013

Desiree Green gave me such a difficult time during my check in. She was totally unaccommodating to my needs after my long flight in San Antonio. However, Devonna Wilson was great, she helped me secure my travel to the airport very early in the morning and she stayed past her shift to help me do that. Devonna is a great example of how customer service should be done.

Room Tip: The river-walk view is cool because you can decide if you want to go down and be a part of that acti...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver bc
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

Great hotel, lovely pool on the roof and great gym. Highly recommend it. Right in the center of the Riverwalk. You can walk in either direction. Food in restaurant good and bar had a great happy hour.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 of 5 bubbles Reviewed April 10, 2013

This hotel charges large fees for Internet with 'regular' and 'plus' Internet. Neither service level allows one to work, however. This hotel should be avoided if you need to do some work while at a convention. Charging for poor service is poor business.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edna5001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, May 6, 2013
Thank you for taking the opportunity to review your recent stay with us. Please accept a sincere apology from our team in regards to your visit. We would love to make things right and hope that you will give us another opportunity in the future to provide you with the service both you and we expect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Property: Hyatt Regency San Antonio
Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Antonio
#8 Spa Hotel in San Antonio
#13 Luxury Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#18 Business Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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