Anyone going to San Antonio during Fiesta should know in advance that the town gets loud and crazy. This means that all hotels in the immediate area experience the chaos of the event. If you are looking for a quiet, romantic weekend at a hotel located on the River Walk with amazing rooms, spectacular views, and comfortable beds, this is the place to be.... just not during Fiesta. The hotel was filled with guests who came to party and unfortunately several were in a room a few doors down from mine. Security took care of the problem and removed the unregistered guests and I lost hours of sleep. What I will say is that the front desk staff that I spoke to, Yasi D'Amure was professional, calming, honest and not only owned the issues but calmed me down so easily. I didn't expect that and was pleasantly surprised by her communication skills. The hotel had a bad situation they were dealing with. The storms outside brought the intoxicated guests indoors and the parties continued in guest rooms. Yasi explained they did the best they could to keep things under control and got me to understand that some things simply happen. I would return to this hotel any of the other 51 weeks of the year and I have no doubt that the experience would be positive. Thank you Yasi for listening to me and for caring and going out of your way to make things right. She is great and an asset to this hotel. If you are staying at the Hyatt Regency San Antonio look for Yasi at the front desk and allow her to assist you with whatever you need.
- Official Description (provided by the hotel):
- Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more less
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- Also Known As:
- Hyatt Regency San Antonio Hotel San Antonio
- San Antonio Hyatt Regency
- Hyatt San Antonio