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“Great location/service, but pricey”

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Hyatt Regency San Antonio
Ranked #16 of 357 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 15, 2013

Hyatt Regency has a great location. It's on the riverwalk and a block away from the alamo. The service during our two day stay was great, from the valet to the maid service. The con's of the Hyatt is they fee you to death. We paid almost $250 a night and they had a $10 dollar fee for wifi for 1 device or you could go sit in the lobby and access the internet for free. I don't mind paying for valet but $35 dollars, plus tax, per night is alittle excessive for my taste. Overall, we enjoyed our stay.

Room Tip: We stayed on the 2nd floor and there was alot of road noise. I would ask for a room as high as poss...
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  • Stayed: March 2013, traveled with family
    • Value
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    • Service
1  Thank dwilk212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 14, 2013

This is an excellent four-star hotel located in the heart of San Antonio. More important is the fact that not only is it situated in River Walk but, the hotel is conveniently sited in the liveliest section of this unique district. For those of you not familiar with it, River Walk encompasses an area of downtown San Antonio that is defined by a trapezium-shaped waterway flowing below street level with paralleling sidewalks on each side throughout its entire length lined by shops, restaurants, bars and clubs. Much of this waterway is actually a loop of the meandering San Antonio River with the western “leg of the trapezium” created by the man-made canal that was dug to facilitate commerce by “straightening” the river. As a consequence, an island was created that serves as the epicenter of River Walk. It is a major tourist destination as well as an “in-spot” for the “partying” crowd. As viewed on a map, the Hyatt Regency is situated in the northeast quarter of River Walk which seems to be the busiest section of the district with lots of activity – particularly on Friday and Saturday nights or during holiday periods. If you want to be centrally located where the “action” is then this is the place to stay! In my opinion, you cannot get any closer or better than this. Bear in mind that not all parts of River Walk are equally active and there are indeed some tranquil areas which evoke the sense of being in a park. Indeed, taking a walk through these zones can be rather relaxing. When you exit the hotel’s elevator on the lowest (river promenade) level and go out the doors – you’re there!! In terms of describing River Walk this may be a stretch but to give you a better sense of the place - think Bourbon Street, New Orleans fused with Venice or Amsterdam but on a smaller scale and more tidy with lots of trees and decorative lighting (at night). Equally strategic is the fact that this hotel is just a five-minute walk from the Alamo, which is located one block east of the hotel’s front entrance. One of the advantages of this hotel’s location is that you really don’t need a car to do anything. Everything is literally within walking distance – River Walk, The Alamo, La Villita Village, River Center Mall, Tower of the Americas, Convention Center, etc. The Hyatt Regency San Antonio is typical of several hotels in the Hyatt chain consisting of a box-shaped edifice with a concrete and glass exterior enclosing a large, open lobby with guest rooms lining three-and-a-half sides of the atrium. The lobby itself is fairly spacious, stylishly decorated and attractive with the atrium rising 16 stories above ground level. A nice view over the lobby, mezzanine level, hotel bar and a bit of River Walk can be had as you ride the glass-encased elevators. The guest rooms are furnished in a modern motif with the décor, furnishings and accoutrements typically found in a hotel of this category and stature. Bear in mind that a large segment of this hotel’s revenue is derived from business travelers and conference participants so there is a certain neutral aura or lack of personality to the guest rooms – the muted earth-tones, dark wood furniture and complementary trim notwithstanding. The rooms appear to be adequately maintained and are fairly spacious in size. However, daily house-keeping service seemed to be somewhat lackluster. On a couple of occasions it was clearly evident that not much in the way of cleaning had occurred and nor had the bed been made. The bed itself was comfortable and equipped with quality linens. Contrastingly, the bathrooms are somewhat small and rather plain. I have stayed at other hotels of comparable or lesser ranking that provided a more spacious and inviting bathroom than the one found at this hotel. We had a standard, “King Hypo-Allergenic” room situated about halfway up on the southern side of the hotel facing outward which means that we looked out over the city (instead of inward towards the atrium). In fact our room proffered an awesome view southward towards the 1968 World's Fair grounds (HemisFair Park Plaza) and the Tower of the Americas. This is something to bear in mind when booking a room because there are several categories of rooms. If you want a view of The Alamo then you must request a room on the eastern side of the hotel which will cost more (ditto for the River View rooms on the west side and the Executive rooms which are on the higher floors). Given the orientation of this hotel and the proximity of some tall buildings on the western and northern sides, it is my opinion that the outward-facing rooms on the southern and eastern sides of the hotel proffer the best, unobstructed or panoramic views, particularly if you are above the seventh floor. Another aspect of the floor plan of this hotel is the fact that several rooms face inward toward the atrium but, I do not consider these rooms to be "good" for two reasons – noise and privacy. Unfortunately, there is a certain level of ambient noise within the atrium emanating from the bustle of activity below that some guests may find disturbing when they wish to sleep. Also, if privacy is important, then it is imperative that guests in these inward-facing rooms keep their curtains closed – otherwise, fellow guests as well as anyone else riding the elevators or walking along the open corridors on the hotel's eastern side can see into your room. Other TripAdvisor.com reviewers have similarly commented on this aspect. The inward-facing rooms are situated on all floor levels but mostly along the northern and southern sides of the atrium. We did not use many of the hotel’s facilities and services aside from the lobby bar and concierge service. The hotel has only one restaurant and we didn’t really see any point in using it given the countless variety of eateries found throughout River Walk. The u-shaped floor plan of the lobby-level, which not only overlooks the man-made lagoon and fountains of the lower level and provides a glimpse of River Walk through large glass windows, makes the location, layout, appearance and openness of the lobby bar – called Q Bar – an attractive spot to grab a drink and snack, or watch sporting events on the bar’s many TV screens, or simply relax and pass the time. We tried out the bar on three separate occasions. While the servers were good the drinks, unfortunately, were another story. Basically, they were not up to par because of either lesser quality ingredients being used and/or poor mixing and/or misguided interpretation(s) of the cocktail(s) by the bartender(s). According to our servers, the lack of consistent quality was a function of which bartender was working. The price of drinks was typical for a bar in a hotel of this category and, for that matter, not much different from the price of drinks elsewhere in River Walk. But, of course, the price of a drink will seem high when the quality is not there. Another disappointing aspect of the bar was no “Happy Hour” pricing/menu or the inclusion of one or two discounted, signature cocktails. The concierge desk was helpful and could proffer information and direction to almost anything. Also, they could provide discount coupons to select eateries and shops. Depending on which restaurant you wish to eat at in River Walk, it may be worth a quick visit to the concierge first. Conveniently, located next to the concierge desk is a computer and printer for guests to use for checking in for their flights and printing their boarding passes at no charge. Speaking of service and staff, one comment I wish to make before going further is that virtually all of the hotel employees I/we encountered were friendly and courteous. For me customer service, client relations and guest rapport are critical aspects of any hotel operation and in this regard the hotel did not disappoint us. Regardless of whether it was the front desk staff, concierge, waitpersons, maids or doormen, they were all polite, friendly and helpful. This allowed us to overlook the few shortcomings experienced during our stay. The Hyatt Regency is 12 miles from San Antonio International Airport and, if there is no traffic, it only takes about 20 minutes by car. If you are using a taxi to and from the airport you should expect to pay about $25-$30. There is also a shuttle service which may be a little cheaper if you are traveling solo. In terms of transportation, one other option is the public bus system called VIA Metropolitan Transit. There is a bus line (Route #5) running between downtown San Antonio and the airport that has bus stops located just a couple of blocks away from the hotel (N. St. Mary’s Str. & E. Commerce Str. when coming from the airport and E. Commerce Str. & Navarro Str. when going to the airport). It is an easy five-minute walk. At the other end, the bus terminus is located outside the arrivals hall (baggage claim) of Terminal B. At $1.10 per person it is very reasonable and you are allowed to take a suitcase on board the bus. So, if you have a little time and the weather is good, and you’d like to observe the local citizenry and culture along with having a cheap, “unguided,” sightseeing trip while traveling to or from the airport, then this is a decent option. Be advised that I speak from personal experience. For this trip we used a taxi from the airport to the hotel, which cost $28 for two, and then we used the bus for the trip back to the airport, which cost $2.20 for two. For people driving vehicles be forewarned that parking a car at the hotel is NOT cheap and has been a point of criticism by other TripAdvisor.com reviewers. To be fair however, this hotel’s prices for parking are on par with other hotels in the area and are typical of many hotels in this category. Moreover, I have certainly seen much higher prices being charged by other comparable hotels in other urban areas. It’s all a matter of perspective and convenience! After all this fairly upbeat commentary one may naturally ask – what are the negatives? There are none per se. But, there are a few things you may wish to consider. They are subjective in nature and may be inconsequential for some. One concern may be noise. I have already mentioned the issue affecting the rooms facing inward towards the atrium. However, a congruous issue may exist for guests on the lower floors with rooms facing outward over the street or River Walk. In this case the noise will be emanating from outside - particularly if there is a lot of traffic, loud passersby and/or noisy crowds outside. This may prove problematic for sleeping. Requesting a high floor may remedy this concern. Secondly, the low-level, ambient hum from the air conditioner may be bothersome for some. The same is true of the air filtration equipment and purifying system installed in the rooms designated as “Hypo Allergenic.” For light sleepers and people from other time zones, these various noises can make sleeping difficult and the room environment less relaxing. I eventually started switching the air purifier off at night. Of course, these issues are not unique to this hotel and can be experienced at many other hotels with similar HVAC and filtration systems. Thirdly, the number of channels/stations available on the television was modest to mediocre at best – about 35 channels or so. Furthermore, a couple of the channels suffered from distortion or noise. Also, it would have been helpful if the TV had an on-screen guide/schedule so that guests could learn about the programming available. Obviously, television is not the focal point of a person’s stay but it would be nice to know what’s on and have a decent selection of programming. I’ve experienced better TV service and programming elsewhere, inclusive of many hotel and motel chains of lesser rank. Finally, let’s be clear, the rates charged by this hotel are not the cheapest though they are better than the rates charged by some of its competitors. You will spend some money. However, for what you get, the Hyatt Regency San Antonio is better than several other comparable lodging properties in San Antonio, and in particular the River Walk area. In my case I had a discounted rate which made it more attractive. In order to lessen the cost I encourage you to investigate the various room rates and specials the hotel is offering as well as exploring discounts or promotions proffered by other booking agencies or checking to see if you qualify for a reduced rate based on corporate, professional or personal affiliations. In conclusion, I/we recommend this hotel because of its ideal location to River Walk, comfortable rooms, suitable facilities, friendly staff and decent 4-star quality.

Room Tip: This hotel is basically a box with the sides facing the cardinal points of the compass. There are bo...
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  • Stayed: December 2012, traveled as a couple
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6  Thank bjaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

After touring the NASA Johnson Space Center and the Kemah boardwalk in the Houston Area, the second day of my Texas trip was visiting San Antonio and the state capital Austin. My first impression on Hyatt Regency San Antonio was that it was just a simple lodge but there are certain services that have charges that sometimes we have to sacrifice carrying our things to our room. For a bell service, there is a charge of $5.00 without the tips yet. So in turn, we just carried our own luggage to our room. Then we continued onwards to our San Antonio river cruise tour. Then there was no dinner in their coffee shop so in turn, we just ordered pizza outside.

  • Stayed: August 2012, traveled with family
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Thank Dannycunanan1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Checked in on a friday, no working TV. Not a problem because location is great. Mentioned no TV to front desk and they offered to move us. We actually loved our room location so we stayed. Ended up with a complimentary breakfast. At day 3 we mentioned the problem again. Got two hotel handymen over two days...still no TV. Had to watch the one show we didn't want to miss in the hotel bar(as suggested by front desk, most accomodating) By day 6 brought it up again but front desk had no notes as to issue. We were offered free dinner. Awesome as we are not huge TV people. Overall hotel very nice, clean, great location. Q bar/restaurant, great service and food delicious. This new TV system could just be a glitch. Overall very good!

Room Tip: Loved room 418. floor to ceiling windows offering views onto two different streets (one being on ri...
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  • Stayed: March 2013, traveled on business
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Thank Rose-MaryMarch1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Stayed here for 4 nights.

The good: great location. Perched on the riverwalk with easy access to everything there (mostly restaurants etc). Also within 2 min walk to the Alamo. The front desk and the concierge were very helpful.

The bad: The inner courtyard was ok looking but the real strange thing is that you can look inside everyones room. So if you have a room on the inner side and you have your light on in your room, everyone in the elevator will have a fantastic view of your every move.

The rooms were adequate but not to the level I would think a 250-600$ room would be (based on rates on the door to the room). The bathroom fascet dripped, the drain was slow as mollases, there was spots of mold on the corners of the bathtub (not a lot but a few spots), and there was a fairly large stain in the carpet. Most of which a good maid could find in 30 seconds and a handyman could fix very quickly. However, the worst aspect was the rooms had thin walls. I could hear everything in the hallway and the rooms next to me. Unfortunately, 2 of the nights there was teenagers running around till 2 am which kept me up. I even heard an infant in the next room wake up to the noise and start crying. I don't blame the hotel on the kids (boys will be boys I guess) however I think the walls should have been contructed better for such a high end hotel.

So 3 stars are for great location, concierge and front desk.

  • Stayed: March 2013, traveled on business
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1  Thank Curiosity007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

We had a very relaxing, stress-free stay with the Hyatt. We arrived several hours earlier than we expected. We asked if we could check-in early and they were very accommodating. The room was clean, the bed was very comfortable, the bathroom was a good size. All of our interactions with staff were pleasant and friendly. I would definitely stay there, again.

Room Tip: Go ahead and spring for a room with an outside view. Facing the atrium means you will see the rooms...
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  • Stayed: February 2013, traveled on business
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1  Thank jcurry1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

The Hyatt on the River Walk is a great location. The rooms on the east side of the hotel look out on the Alamo and all the activity there. Those on the west side overlook the RiverWalk and all the fun that is going on there.
The $3,00 margaritas in the Worm bar in the back is definitely worth checking out.

Room Tip: The hotel has 11 floors, so try to get one up higher for a better view.
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  • Stayed: March 2013, traveled with friends
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Thank floydntexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range: $165 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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