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“A solid hotel on the Riverwalk”

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Hyatt Regency San Antonio
Ranked #21 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 25, 2012

The Hyatt is a very good hotel conveniently located on the Riverwalk. The rooms are well appointed. There were a couple of glitches (see tips for choosing a good room) but the staff was very accommodating. Internet access is only available via wireless; connectivity may be spotty depending on your location within the hotel.

Room Tip: Many rooms face the atrium, which is covered so natural light is VERY limited. Choose a room with a...
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  • Stayed: October 2012, traveled on business
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Thank DoxieGal58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded November 7, 2012

We enjoyed reading your feedback and are happy to hear you enjoyed your stay with us! Looking forward to your next San Antonio trip.

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2,609 - 2,615 of 3,301 reviews

Reviewed October 25, 2012 via mobile

Spent a lot of nights with Hyatt, never had a worse experience. In fact, can't think of a worse hotel experience in decades of travel. Stay away from this tired, must-smelling property at all costs. Spotty Internet access, terrible cell coverage. Holes in lampshades, scratched up junk-store condition furniture.

  • Stayed: October 2012
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3  Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded November 7, 2012

Hi Susan, Thank you for taking the opportunity to review your recent stay with us. Please accept a sincere apology from our team in regards to your visit. We would love to make things right and hope that you will give us another opportunity in the future to provide you with the service both you and we expect.

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Reviewed October 22, 2012

We were in San Antonio for a family wedding and all the out of towners stayed here.
(The wedding was not at the hotel).

The hotel had everything needed and the location on the Riverwalk was great.

There were plenty of activities and the pool and fitness area were well equipped.

  • Stayed: September 2012, traveled with family
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2  Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 23, 2012

Thank you for your feedback. We are happy to hear you enjoyed your time with us and hope to see you again.

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Reviewed October 21, 2012

It was a surprise birthday weekend and the hotel was great, warm decoration, modern and really clean. The staff was courteous from the point of entrance with Mr. Steve Lopez-front desk, then to an excellent service from Mr. Anthony Vogt, Door person- Marvelous and his crew Ricky and James valet parking. I was very surprise when they came thru on my request because I thought it was not going to happen at all, but a Big Thanks to the concierge Danny Hooper for making IT happen :). I also have to give a big shout out to Joanna Garcia -order taker, Erik Gonzalez -server and Modesty Chavez-server, they are awesome- making it a wonderful place to stay at the Hyatt. The Q bar and the restaurant staff are all professional and attentive to the guests needs. The corner room had a great view of the tower on the 8th floor. I will highly recommend to co-workers, family and friends. We loved our stay here- thank you.

Room Tip: I would suggest a corner room with a great view, the higher the better....8th fl
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  • Stayed: October 2012, traveled as a couple
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1  Thank paulineb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 23, 2012

We are pleased to hear you enjoyed your weekend with us! Thank you for the kind comments. We look forward to celebrating with you again next year!

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Reviewed October 18, 2012

Spent 5 nights here for a conference in October. Great for conferences: nice mix of conference rooms and generally attentive staff. Great location for walking to restaurants in the evening. However, I probably prefered the hotel restaurant to many on the Riverwalk. In a nice location on the riverwalk. All in all, one of the better hotels for a business meeting. Hope to stay here for next trip to San Antonio.

  • Stayed: October 2012, traveled on business
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Thank RSOdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded November 7, 2012

Thank you for this kind review. We are happy to hear you enjoyed our property during your business trip. We appreciate your feedback and look forward to seeing you again soon!

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Reviewed October 16, 2012

Pros: Location, Location, Location, Clean,

Cons: Expensive

Stayed here for our Wedding night. We were upgraded to a River Bend Suite. Very nice, clean hotel in the heart of the riverwalk. Quiet rooms but within walking distance to all the best restaurants, bars, clubs, etc. Definitely will bring my wife back here when we visit San Antonio in the future.

  • Stayed: October 2012, traveled as a couple
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Thank uttraveler05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded November 7, 2012

Congratulations! We are happy to hear you enjoyed our property for your wedding night. We look forward to seeing you again soon!

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Reviewed October 14, 2012

We stayed at the Hyatt Regency on the Riverwalk 3 nights in October and we loved it. The room was clean and we loved the location. We walked all over and the Hyatt is right in the middle of it all. The Alamo is maybe a block from hotel. So many restaurants. I ran each morning and enjoyed exploring when there was hardly anyone out. The hotel also has a running map that takes you by some really nice areas. We can't wait to return and plan to stay here!! Go to the sky pool at night with a drink and enjoy the view,sounds and smells!! I loved it!

Room Tip: We just had an interior room with a view of the bar area and big windows out and it was nice.
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  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ShellyBranson_MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this reviewResponded October 16, 2012

We are pleased to hear you loved your stay in San Antonio! Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#18 Business Hotel in San Antonio
#30 Family Hotel in San Antonio
Price Range: $211 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 630
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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