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“Great Location”

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Hyatt Regency San Antonio
Ranked #19 of 356 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Location”
Reviewed September 26, 2012

While this hotel has a great location on the Riverwalk and I would recommend it, we did experience a problem with the location of our room (#664). They are remodeling a lot of the rooms and the room right next to ours (and one 2 doors down) was one that they were working on. For four days we listened to sawing even though we were told that they were finished on our floor after the second day (per phone call to manager). It did stop in the evenings. Also, on Friday night there was a live band somewhere below us that played until 2:00 a.m.(go high). Now, for all of the positives: location, a concierge employee named Daniel who went the extra mile, a waitress at the Q Bar named Ashila who put forth extra effort to make sure we were happy, and to her boss, Danny Rodriques, who compensated us, because of the room issues, with a free breakfast! Why didn't the managers? I did speak to one who was very polite but she offered no compensation nor I did not ask for any. Mary Burgin 9/18 - 9/23

Room Tip: "Higher rooms (9th+) will be quieter."
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank marybur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, November 7, 2012
Hi Mary. Please accept a sincere apology from our team for the noise during your stay. We can guarantee this is not our standard. We appreciate your feedback and are happy to hear you enjoyed your time at Q Bar. We hope you will give us another opportunity to provide you with the service both you, and we expect.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
San Jose, CA, USA
Level 6 Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed September 25, 2012

It was our 37th anniversary and we decided to go to San Antonio and spend some quality time with my husband's brother and his family. We chose Hyatt Regency because it was offered by RCI as a promotional package. It was the right choice. I called the hotel two days before arrival and told them that we were celebrating our 37th and the reservation staff immediately upgraded our room to a river view room. Upon arrival, the reception staff advised us that we were given a discount for parking. Later we learned that instead of $27 a day, we only had to pay $10 a day. The hotel is along the riverwalk so we just need to get out and explore. The cafe Q on Riverwalk offers gluten free muffins. However, some days I had to ask for them because they didn't put them out. One day the chef didn't make any and we were in a hurry to join a tour and had to leave early, the waitress Jill arranged the chef to make fresh muffins and delivered to the room with coffee for us. That was so sweet of her. The down side is that the cafe only opens for breakfast and lunch, no dinner but don't worry. There are plenty restaurants nearby. We followed TripAdvisor's top two choices of restaurants for San Antonio and we were not dissapointed. Thanks, TripAdvisor! Fogo de Chao had cheese bread make from yucca flour which is gluten free. Yum! The salad spread was great. I ate so much from the salad that I couldn't try all the meat! So space yourself. We loved the mini lamb chops, they were so delicious. We also tried Zocca Cuisine D'Italia at the Westin. The gluten free pasta was great. However the gluten free pizza was not done right. The manager came to ask for our feedback and upon learning about the pizza issue, he didn't charge us. We liked the restaurants so much that we ate at these two restaurants twice. We celebrated our 37th with our brother-in-law's family at Fogo. Their 4 year old son totally enjoyed the meal and experience. The best deal was, he ate free!!!

Room Tip: Call the hotel if you are celebrating a special occassion and ask them if they can doing something f...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alang-alang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, November 7, 2012
Thank you for your feedback. We are pleased to hear you enjoyed your time with us on your 37th anniversary and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PIttsburgh
Level 6 Contributor
161 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed September 24, 2012

Stayed at this hotel for 4 nights the last week of September 2012. It is Ina great location meaning it is centrally located to everything. The Riverwalk is right out back, and there are an array of restaurants and bars. The alamo is right out the front door ( 1 block away). Can see it from the front doors. The river center mall is a block away and the convention center is a 5-10 walk. The inside if the hotel is impressive with an 11 story atrium and very open. The breakfast buffet was very good and the hotel bar also very nice. My only complaint is the room. The bed was very comfortable but the bathroom was hardly big enough for 1 person. The refrigerators in every room don't work. If you call the front desk they will bring one but why don't they just replace the old ones? If you want location this is the choice but if you want a big room don't expect to get it here.

Room Tip: No need to pick a river view room. I had a river view room and the view was of about 50 feet of e R...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jiucer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, November 7, 2012
Thank you for this kind review. We are happy to hear you enjoyed our property. We appreciate your feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2012 via mobile

The cost was high, but we found an amazing package. And the rest of the hotels on the riverwalk still cost about the same, but didn't have the location that the Hyatt Regency has! Right where everything is on the riverwalk....the mall is basically right across the street and the Alamo IS right across the street! The rooms were basic but very nice. The food at the Q is wonderful and the staff at the bar are a bunch of fun people (thank you to Isaac and Rhiannon). Had a great time celebrating my husband's birthday weekend - wonderful place! We will be back San Antonio!!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandi333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, November 7, 2012
Thank you for your feedback. We are happy to hear you enjoyed our hotel's comfort and Riverwalk location. Looking forward to seeing you and your husband again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hico
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 23, 2012

My family of four visited San Antonio for a 3 night stay. We valet parked and were charged nearly $100 for those 3 days of keeping the vehicle in parking. That was a surprise charge. So beware that this hotel charges for parking (self and valet). We enjoyed the river and nearby attractions by walking everywhere. The Hyatt is close to so much entertainment. My kids were disappointed in the rooftop pool though. Although, the view was great, the swimming was crowded. Such a tiny pool for such a large view. Very, very, tiny. The hotel room was pleasant. Our room had a direct view of the Alamo. I recommend grabbing breakfast in the cafe, beside the check-in area. They have a good selection. It is way cheaper than the buffet served there for breakfast.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank millszone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, November 7, 2012
Thank you for your feedback. We are happy to hear you enjoyed our hotel's location. We appreciate your comments and suggestions and look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Level 6 Contributor
195 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 22, 2012

My girlfriend was staying there for a convention, and I drove down to stay one night. The room was nicely equipped with a good desk and large flat screen TV. The hotel property was in excellent condition, and the staff friendly. The only reason I didn't give it a 5 star was I think the parking at $27/night is pretty steep! Bar tender was gracious and the drinks good. Very convenient to just go downstairs and you're on the Riverwalk, which is fun place to visit. All in all, i would definitely recommend this place!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank funlonghorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
1 review
Reviewed September 21, 2012

I want to commend your hotel. My stay was pleasant, however, Julie Dakin was exceptional. She was very energetic and I found her to be interested in making me fee welcomed. I would recommmend this hotel based on her supreme service.

Sylvia Kidd

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SATGH, Manager at Hyatt Regency San Antonio, responded to this review, November 7, 2012
Sylvia, we appreciate your feedback and are happy to hear you enjoyed your stay with us. Looking forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Property: Hyatt Regency San Antonio
Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#8 Spa Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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