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“Beautiful hotel but average service”

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Hyatt Regency San Antonio
Ranked #22 of 354 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
San Diego
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Beautiful hotel but average service”
Reviewed February 17, 2008

This hotel is fairly new and is really beautiful inside. It is a bit difficult to find if you are not familiar with the area. The hotel bar is very pleasant and also turns into a coffee bar in the mornings. The service and rooms are average. I was disappointed that they did not upgrade my room even though the hotel wasn't that busy. As a Hyatt member, they normally do that when there are rooms availiable. I would recommend the Marriott over the Hyatt in this city.

  • Liked — Fountain in lobby and morning coffee bar
  • Disliked — Service and rooms
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BriSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,897 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (508)
Date | Rating
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  • English first
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English first
Houston, Texas
Level Contributor
258 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed February 10, 2008

Loved the Hyatt Regency San Antonio. From the wonderful location - on the Riverwalk and right across from the Alamo - to the Comfortable Beds - everything was great. Try the great eggs benedict for breakfast in the restaurant.

Great Shower and Plenty of Hot Water & Good Water Pressure.

If you want to save money and buy your wine or make drinks in your room, thefre is a liquor store right on the corner about a 1/2 block away...

Valets, front desk staff and restaurant staff were friendly and efficient.

I would definitely recommend this hotel for your trip to San Antonio

  • Liked — Location
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bandit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
central us
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 2, 2008

Business meeting for 3 days.
Room ok but showing age.
Mold in shower area walls.
Lobby was nice and great location.

  • Liked — location
  • Disliked — price and condition of room for price paid
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank scubapop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boerne, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 30, 2007

Located right in the middle of the "river's bend" on the river walk, it is well positioned for a lot of fun. The rooms' motif is very classy and contemporary and the service is above par. My wife and I really enjoyed the hotel top to bottom. This Hyatt is a terrific vacation spot for the family or a couples get away.

  • Liked — Room quality and service.
  • Disliked — n/a
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank thickoozymud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
macon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2007

my family enjoyed staying at the hyatt although it starting to show some age. they were building a new hyatt a few blocks down. but overall we a good time in san antonio

  • Liked — the location on the river walk was nice
  • Disliked — it was just an average place
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrobert232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, Pennsylvania
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 23, 2007

At the Hyatt San Antonio Riverwalk you could not ask for a better location. The Alamo is directly across the street along with the Ripley's attractions and on the otherside is the Riverwalk. So basically you can walk to everything.

The lobby area is nice with part of the river actually entering the lobby. The staff here was very nice and very willing to accomodate. My room was not ready when I checked in so Alicia at the front desk actually called me on my cell to tell me it was ready. That was very considerate!

Room decor is nice and rooms are of a decent size. Not very large but not cramped either. Bathrooms are a decent size and rooms are equipped with nice hair dryers too. There isn't a mirror in the room where there normally is above the desk so when two ladies are getting ready at the same time it can be a little inconvenient.

There are some rooms that face the interior atrium of the hotel. I would think that these are noisy rooms. Plus you have to have your drapes pulled unless you want people peeking in at you. We had a view of the Riverwalk. The even numbered rooms are the rooms that offer a good view.

Stocked mini bars in the room with the standard outrageous prices. $5 for a bottle of water, $13 for cashews, etc.

Try the Hyatt Riot at the lounge. Only ate appetizers at the hotel as there are so many fantastic choices for local restaraunts.

Overall would definitely recommend this property for someone who wants to focus on the Riverwalk.

  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank York_PASathrone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 17, 2007

I was here on a convention and paid a very reasonable rate: $169. Had I paid more I think I would've been disappointed. I usually travel with my family and some aspects would've been great and some not so great.

Here's my good and bad...
Good
1. Right on the Riverwalk, amazing place.
2. A block from the Alamo.
3. Great bell staff. Quick, friendly & informative.
4. Food in the restaurant and banquet were excellent.
5. Fantastic new, exercise equip: eliptical, treadmills and workout machines.

Bad
1. Small pool area on the roof. Limited space.
2. Parking was a little expensive at $27/day.

I know this is 'standard' with most hotels but $10/day internet is irritating. I just feel like I'm getting fleeced. If the hotels added it to the room, would you notice?

Good hotel overall.

  • Liked — Location
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Iamuzak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Antonio

Property: Hyatt Regency San Antonio
Address: 123 Losoya St, San Antonio, TX 78205-2688
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Antonio
#9 Spa Hotel in San Antonio
#14 Luxury Hotel in San Antonio
#18 Business Hotel in San Antonio
#18 Romantic Hotel in San Antonio
#34 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Antonio 4*
Number of rooms: 629
Official Description (provided by the hotel):
Experience the heart of the Riverwalk at Hyatt Regency San Antonio. We are the only San Antonio Riverwalk hotel directly overlooking the historic Alamo and on the Riverwalk, connecting two of San Antonio's top destinations through our 16 story atrium lobby. Be the center of our attention while you are in the center of the action taking advantage of our unequaled location in the heart of dining and entertainment venues surrounding our Riverwalk hotel. ... more   less 
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Also Known As:
Hyatt Regency San Antonio Hotel San Antonio
San Antonio Hyatt Regency
Hyatt San Antonio

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