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“Not a Good Experience-Very Disappointing” 2 of 5 bubbles
Review of Hyatt Regency Hill Country Resort and Spa

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Hyatt Regency Hill Country Resort and Spa
Ranked #4 of 357 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Lewisville, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a Good Experience-Very Disappointing”
2 of 5 bubbles Reviewed July 23, 2014

We had a previous poor experience at this hotel but was asked to come back and experience the greatness of the hotel. Sadly, it was not a good experience. The service was poor, room service was awful (my husband even got ill from the food). The hotel and other activities etc are way overpriced too for what is offered. The noise level in our room was terrible. We couldn't even relax.

  • Stayed July 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Theresa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, July 28, 2014
We are truly very sorry to hear that you were not pleased with your recent stay with us. This is obviously not the type of feedback that we like to hear, or the experience that we hope our guests have when they choose our resort. We strive to provide the utmost in customer service, accommodations and value at our resort, and are sorry we fell short of that mark with you. Please let us know if there is anything that we can do to rectify the situation and earn back your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,012 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sugar Land, United States
1 review
5 of 5 bubbles Reviewed July 23, 2014

Amenities and staff absolutely wonderful. At no time when we needed anything, were we lacking. There are more than enough activities to keep a whole family entertained and on the go 24/7. For an excellent dining experience, the Antler's lodge is a must. The staff at the Antler's Lodge and resort as a whole is exceptional.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, August 4, 2014
Thank you so much for the wonderful review! We are so glad that you and your family enjoyed your stay, including the resort's staff, family activities, and Antlers Lodge. Thank you for letting us know and for recommending us to others. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed July 22, 2014

I attended a business meeting at this property but have been to several similar properties in the same and nearby areas. It is a large property but does a nice job of making things personal. Rooms were large, clean, quiet and well decorated. Food was suprisingly good for our size group. On site amenities for kids and adults make this a place you can spend your time at and not get bored. I was told this property had declined but has been through a major upgrade. Everything I saw was up to date, functional, and designed for a comfortable stay. At times I thought I was at the Hyatt Lost Pines property east of Austin. Same layout of the lobby and resort; good golf, lazy river, s'mores, restaurant choices, bar with games, etc. They have a good formula for catering to families needing a getaway and business meetings.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CDog007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, August 4, 2014
Thank you so much for your review! We are so happy to hear that you enjoyed the resort, including our guestrooms, food and family-friendly amenities and activities. Thanks for letting us know, and we hope you will visit us again soon - whether for business or pleasure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FLOWER MOUND, United States
1 review
5 of 5 bubbles Reviewed July 22, 2014

We have been here many times in the past, yet, and surprisingly, it get better and better each time!!! The wave pool and surfing captured my son's attention and he just fell in love with it!!! The customer service here at this resort is unparalleled!!! We love this place!!!!!

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Salvador G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, August 4, 2014
Thank you so much for the wonderful review, and for continuing to come back and stay with us. We are happy to hear that you love the hotel's customer service and that your son enjoyed our FlowRider wave machine. Thanks for letting us know, and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed July 18, 2014

I stayed for a 4 day convention. The place has everything.
Room:
Clean, spacious, updated, Wifi included. All good!

Food: Bar should be open later onsite. We had people go out and get in trouble and would have been easier if the bar stayed open onsite.

Pools: Awesome pools, adults only for people not traveling with kids, a lazy river, etc. very clean!

Spa: top notch. Reasonable on prices.

Golf: We put on a charity tournament and the guys were awesome. All around a great place!

Green Features: Does not matter to me, so I didnt pay attention. I dont know how that matters to the effectiveness of a Hotel.
  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank atherrien123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, August 4, 2014
Thank you so much for the great review! We are happy to hear that you were able to mix business with pleasure while staying at our resort. Thank you so much for your feedback, and we hope you can come back and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McAllen, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 17, 2014

If you have small children, this resort is perfection. S'mores in the evening and movies on the lawn are a big hit with the kids. Book in May for the summer to get the best deals. It's not crowded at all during the week. There are so many trees and the flowers are always lovely. I highly recommend a Monday to Thursday stay.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CasaGuerra3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, July 18, 2014
We are so happy to hear that you and your family enjoyed the resort, including the s'mores, movies on the lawn and landscaping. Thank you so much for letting us know, and for your recommendations to other travelers. We hope to have you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 16, 2014

This resort makes you feel your far away from the city but really the highway is just up the road. Resort has wonderful landscaping. The rooms are like other hotels as the interior. This is a family resort but can be fun for a 2 day trip without kids. Activities are geared for kids but adults can relax in the lazy pool or go to the adult pool area. Only disappointing thing is that the pool areas are not kept up during the day. Cups, cans, towels are just left sitting around which I wouldn't have expected from this type of resort. Pools are open till midnight which is great. However one night the ran out of towels. Overall it's a relaxing get-a-way!

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Marketing Manager at Hyatt Regency Hill Country Resort and Spa, responded to this review, July 18, 2014
Thank you for the review and feedback! We appreciate your input, and are happy to hear that you enjoyed the hotel's relaxing location and country feel, as well as our adults-only pool and hours. Thanks again for letting us know, and we hope that you are able to come back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hill Country Resort and Spa

Property: Hyatt Regency Hill Country Resort and Spa
Address: 9800 Hyatt Resort Drive, San Antonio, TX 78251-4104
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in San Antonio
#2 Spa Hotel in San Antonio
#3 Luxury Hotel in San Antonio
#3 Family Hotel in San Antonio
#3 Green Hotel in San Antonio
#6 Business Hotel in San Antonio
#22 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Hill Country Resort and Spa 4*
Number of rooms: 500
Official Description (provided by the hotel):
Experience the true Texan hospitality of our genuine San Antonio Hill Country resort. Built upon 300 acres of the historic Rogers-Wiseman family ranch, our resort offers a unique blend of comfort and elegance. With the inviting charm of a Texas ranch house and the amenities of a luxury resort, guests can escape to a quiet retreat from everyday life. Float down our country-style lazy river, pull up a rocking chair on Aunt Mary's porch, golf 27-holes, or join our many family activities. Rich in tradition and overflowing with amenities for relaxing, playing and dining, all just 20 minutes from the San Antonio International Airport and River Walk. ... more   less 
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Also Known As:
Hyatt Regency Hill Country Hotel San Antonio
Hyatt San Antonio
Hyatt Hill Country Resort San Antonio
Hyatt Regency Hill Country Resort
Hyatt Regency San Antonio
Hyatt Hill Country San Antonio
Hilton Hill Country

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