Vacationed here with wife and 2 year old, overall a great place - my son loved the beach and the nightly smores (it's free, included in the resort fee I think). Perhaps couple of things could've been better.
1. Came during a RROC convention and didn't know where to check in - took a while before someone directed me
2. Didn't get welcome amenity as a diamond member (though did get the points after I mentioned this at check out)
3. Room was dirty, had stains on curtains, pillows, bed and was a little run down.
I did talk to one of the managers and head of housekeeping - they did come in and replace the curtains, replaced all the sheets within an hour. They were very apologetic and did a fantastic job every day after that, so kudos for the prompt service.
Didn't get the room upgrade as was told on the phone but that's fine - just a little disappointed.
Couple of things were under construction - it was super busy but not too noisy. When there is a major event the front is closed so we had to walk around the back -- not fun with a toddler.
The regency club was also closed - so I was supposed to get free breakfast yet I was still charged.
Had to call back after I got home to get it corrected - was fixed partially, was charged for service/gratuity for a buffet even though the Hyatt GP states otherwise.
Overall - I'd come back to this place, maybe it won't be so busy. I usually have good luck with Hyatt GR so this could've just been a busy weekend for them.
Waterpark (though part of it was under construction)
Busy on weekends
- Official Description (provided by the hotel):
- Revel in the experience of true Texan hospitality at Hyatt Regency Hill Country Resort and Spa. This charming San Antonio luxury hotel indulges every sense with outstanding amenities for relaxing, playing, meeting, dining and enjoying the beautiful Texas Hill Country. ... more less
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- Also Known As:
- Hyatt Regency Hill Country Hotel San Antonio
- Hyatt San Antonio
- Hyatt Hill Country Resort San Antonio
- Hyatt Regency Hill Country Resort
- Hyatt Regency San Antonio
- Hyatt Hill Country San Antonio
- Hilton Hill Country