I always assume that people write these reviews to complain, however i should have taken the other reviews as a warning to fellow travelers!
My experience started rocky with making the reservations: after being told by a 'front desk' manager that i would be able to upgrade to a suite river-view and pay the difference, we arrived from SC to find that the manager had never actually booked the room upgrade and that there was no suite available on the day we arrived from the airport. their answer to our problem was to put 3 people in 2 different rooms and have us pay full price for the additional room! - seriously!! needless to say I had to adamantly protest with them considering they made the mistake not me. - We finally were able to move to our requested suite the next night (after the previous guests left- 6pmish).
On top of that - the first two rooms did have a river view looking straight down some 21 stories - but the suite did not (it looked at the pool). Sure the river walk is over there somewhere but my experience compared to the beautiful photographs from the river-view suites on their website were absolute lies.
Out of all the wretchedness with the front desk/reservation dept - I must give kudos to the housekeeping staff. They were absolutely wonderful. We had clean towels, plenty of coffee and they even hunted down my cell phone charger in the midst of hundreds (lost and found) that was left in the previous room(s) from the initial night of stay.
I have stayed in Holiday Inns since I can remember on childhood family vacations, but this was a disgrace.
PS - i think something died in the lobby, it smelled of sour carpet (even though it was polished tile) for the whole week .
- Official Description (provided by the hotel):
- Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, IHG, Hotwire, Priceline, HotelPower, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn San Antonio Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Riverwalk Hotel San Antonio
- Riverwalk Holiday Inn
- Holiday Inn San Antonio
- San Antonio Holiday Inn