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“stay here only for location”

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Holiday Inn San Antonio Riverwalk
Ranked #16 of 357 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 18, 2009

We travel a lot. Husband is Hilton Honors. You get nothing extra here but 10% off the restaurant.. Shower was not only broken, but dirty. They fixed it in a timely manor but still did not bother to clean it.
Noisey people that hang out behind the place across the river walk, sound like they are on your balcony.
No one sits in the parking lot booth and gates are always up, so why pay $16.00 a day like we did?

  • Stayed: September 2009, traveled as a couple
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Thank mkz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,063 - 1,069 of 1,196 reviews

Reviewed August 13, 2009

We stayed here and loved it, the staff espically the night time manger Thomas was very helpful and friendly. Our room was very clean and roomy. We had a room over looking the riverwalk which was great to sit out on the balcony during the day and watch everything going on and at night it was quite and peaceful. This hotel was very kid friendly and with in walking distance of everthing on the riverwalk, we left out car parked in the covered parking for the 5 days tha we stayed and walked every where. It was GREAT we will stay here again when we come back to San Antonio. Thank you. Lamesa

  • Stayed: August 2009, traveled with family
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Thank beerfest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2009

Sometimes I think people complain for nothing.We stayed here over the weekend with another couple and had no trouble at all.Sure there is construction on the walkway put it will not last long and if you know how to get around the Riverwalk it is easy getting around the construction. We will return to this place.

  • Stayed: August 2009, traveled as a couple
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Thank BandBAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2009

When we walked into the lobby it smelled like mildew and old cigarette smoke. When we got onto our floor it smelled even worse. Once we entered the room the mildew smell almost knocked us over. The front desk sent someone up to "deodorize" the room with a spray bottle of air freshener. We left for an hour while the room was sprayed. When we came back the room smelled like pine trees and mildew. Nothing could cover up the stinch. We had to move to another hotel since the Holiday Inn was completely booked for the weekend. I can't believe they wanted $150 a night to stay at this location. The construction on the riverwalk also prevented us from getting very far from the hotel. The location was pretty far away from all the tourists on the riverwalk which is what I was looking for. I wouldn't recommend this hotel to my worst enemy.

  • Stayed: August 2009, traveled with family
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1  Thank lllHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2009

We stayed here for four nights and loved it! The beds are comfortable and the river view balcony was great. The hotel was completely booked (all 23 floors) but you would have never known. Every location inside the hotel was clean, including the restaurant, bar, restrooms, and lobby. Will definately stay again.

  • Stayed: July 2009, traveled with family
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Thank staceylynn25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2009

Family of 3 stayed for 5 nights. King room on 12th floor [smoking but didnt smell at all] Nice location on the Riverwalk, quick walk to the main part.
Pro:
nice location. Own parking garage. Staff very nice. Bed and pillows very comfy. Free WIFI. Room was a nice size with fold out couch. Bathroom average size with tub. Easy to find. 25 min from Air force Base. Counter in lobby where you can buy things on the go: Coffee, tea, juice, fruit, bagel, some pastries. Water taxi stop right outside hotel doors.

con:
maid service was AFTER 6pm on 3 of the days we were there I know first hand. [other days we got back really late.] No free breakfast of any kind. None of us saw anyone empty the towel bin by the pool of dirty towels, it was always over flowing with very few clean ones to use. Rest of pool area kept tidy though. Parking lot would be full and have to park 1/2 block away at public garage. [not enough spaces for how many rooms they have.] The hotel did reimburse us for the parking fees at other garage. Went to use bathroom by main lobby at 4pm to find 3 of the 4 stalls out of toilet paper. All the hand towels were strewn about the floor. Didnt look like it had been cleaned all day.

Reason for so low on rating is towels for pool not maintained, having room cleaned AFTER 6pm and main lobby bathroom being in such poor quality.

Yes I would stay here again. Knowing about these things now I could work with them. [not the bathroom though.]

  • Stayed: June 2009, traveled with family
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Thank twip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2009

My husband and stayed here one night. This hotel was not the best that I have stayed in, in San Antonio. The rooms were okay, not extremely clean. I little outdated. When we checked in, the clerk was very rude, until she saw that we were Plat. Rewards class, then she was nice. We ate dinner at the hotel resturant, and they were out of Sodas, they were out of several other things, and the waiting staff was too rude. It was a holiday weekend, but the hotel was not very busy. I give this hotel 3 start, and would not stay there again.

  • Stayed: July 2009, traveled with family
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Thank kmfrioux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Antonio Riverwalk

Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in San Antonio
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
Price Range: $126 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Official Description (provided by the hotel):
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 
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Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn

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