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“Nice hotel, great location”

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Holiday Inn San Antonio Riverwalk
Ranked #19 of 355 Hotels in San Antonio
Certificate of Excellence
GreenLeadersBronze level
Grayslake, Illinois
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice hotel, great location”
Reviewed January 2, 2014

San Antonio downtown is a great place to visit for fun or on business. Big selection of hotels. This Holiday Inn delivers a nice location within easy walking distance to San Fernando Cathedral and across the street from St Mary's church. Lower level has riverwalk access although most restaurants and bars are around the bend everything is very closeby and a scenic stroll.
Breakfast provided by Starbucks onsite and is very limited and note too good. Good front desk security and very helpful.

Room Tip: I choose cityview with and overlooked St Mary Church. Not real scenic. Riverview is more $$
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, Director of Sales at Holiday Inn San Antonio Riverwalk, responded to this review, January 6, 2014
Dear Valued Guest,

Thank you for staying with us, and for taking the time to write this review! We are so happy to read that you had an overall nice experience, and that you were able to take advantage of our great Riverwalk location! We appreciate your honesty about our Grab and Go coffee bar, and would like to humbly extend an apology for falling short of your expectations in that area. We hope that you'll consider staying with us again, and give us the opportunity to make this up to you! Please feel free to contact me any time for booking assistance, or to discuss further.

Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@ihg.com
210-224-2500 x 500.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
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English first
Nokomis, Illinois
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 1, 2014 via mobile

The price is right for this river walk hotel. The hotel is clean and has everything you could need right within it's walls. The front desk staff were very friendly and helpful. The room was clean and functional despite being quite small. The beds met the typical Holiday Inn "snug as a bug in a rug" standard. The shower was hot and wonderful. The only complaint is that the walls seemed to be made of paper. We could hear everything the occupants next to us were doing...literally. However, it's location, amenities, relaxing atmosphere, and affordability will bring me back again.

Stayed January 2014
Helpful?
Thank Miranda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, Administrative Assistant at Holiday Inn San Antonio Riverwalk, responded to this review, January 6, 2014
Dear Miranda B.,

Thank you for choosing Holiday Inn Riverwalk for your recent San Antonio visit! We appreciate you taking the time to review your stay with us, and are happy to read that you had a nice overall experience. On behalf of our staff and management team, I would like to apologize for the noise issues you encountered. Your feedback is extremely valuable, and has been shared with hotel management. If there is anything we can do for you, or if you would like to stay at our newly renovated hotel the next time your plans include the Alamo City, please contact me so that we can make it up to you!

Kindest Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@ihg.com
210-224-2500 x 500.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
3 reviews
Reviewed December 25, 2013

Nice clean, quiet hotel. Service in the restaurant was poor, but the rest of the stay was nice. Had easy access to the river walk, but it was at the quieter end of the river walk. Hotel price was OK for the value.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cleigh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, Administrative Assistant at Holiday Inn San Antonio Riverwalk, responded to this review, January 6, 2014
Dear Valued Guest,

Thank you for taking the time to review your recent stay here at the Holiday Inn Riverwalk. We appreciate the time and feedback, and are happy to read that you had a nice overall experience. On behalf of our hotel's staff and management team, I would like to humbly apologize for the service issues you encountered in our hotel restaurant. The Holiday Inn Riverwalk staff is dedicated to providing exellent service and convenience to our guests, and we deeply regret falling short of that during your time with us. Please feel free to contact me at your convenience to discuss further. I hope to have the pleasure of your reply.

Thank you again for your time and feedback!

Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@ihg.com
210-224-2500 x 500.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 10, 2013

I visited San Anotonio 12/5-8/2013, to witness the carolling on the RiverWalk and Illuminaria lighting, so this hotel was right in the middle of the action. Although the activities did not occur because of colder and average weather, the hotel was great. The staff was friendly and accomedating. The valet got to be a little tricky but the front desk, the folks at the snack shop and the restaurant/bar treated us like royalty! The room was super cleanand overlooking the lights on the riverwalk was a great sight. The beds were so comfortable and easy to melt in after walking to all the sights around downtown. The location is perfect to get to all the main attractions.
The food at the restaurant was average, walk a couple block from the hotel and you will find excellent dining. Not all necessarily on the RiverWalk

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chencha13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, administrative assistant at Holiday Inn San Antonio Riverwalk, responded to this review, December 16, 2013
Dear Chencha13,

We appreciate you taking the time to provide us with details from your recent stay here at the Holiday Inn Riverwalk. I'm so happy to read that you had such a great experience. Our hotel's staff and management team members take great pride in the service we provide, so thank you for recognizing that. I'll be sure to share your comments in our weekly service meeting!

We hope to see you again the next time your plans include San Antonio! (And also hope that you'll be greeted with better weather! )

Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@Ihg.com
210-224-2500 x 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonaire, Georgia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 6, 2013

The hotel is on the river walk with direct access from the lower level. My room was on the same level as the conference rooms and was located next door to the fitness room. My view was of the pool deck/ patio area where the smokers congregate on the breaks during meetings or when they hang out during the parties at night. Internet access was also nonexistent on this floor. The front desk staff did apologize for my inconvenience but that was it. I asked to be relocated but they told me they were fully booked. I was there for a conference that required a $15 fee to cover coffee and water service. They didn't keep the coffee pot filled on the first day and several people went without. When I asked to have the fee removed I was told that wasn't possible. When I return for other conferences I'll be back at Embassy Suites.
Over all, the hotel was nice and the rooms have been updated and are nice.

Room Tip: Stay off the 7th floor for a more enjoyable stay
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EricJ47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, Administrative Assistant at Holiday Inn San Antonio Riverwalk, responded to this review, December 9, 2013
Dear Valued Guest,

Thank you for taking the time to provide us with details from your recent stay here at the Holiday Inn Riverwalk. We are so sorry to hear about the multiple issues that you encountered during your time with us. Please trust that this is not the type of service that we aim to deliver, and that these matters have been discussed with our staff and management team.

We greatly appreciate your time and feedback, and would appreciate the opportunity to make it up to you the next time your plans include San Antonio. Please feel free to contact me at your convenience to discuss further.

Kindest Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@ihg.com
210-224-2500 x 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joshua, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013

Arrived a little early for check in and was allowed to check in. I am an IHG Rewards member so perhaps this was a consideration. I shared a room with my sister. The two queen beds were clean and comfortable. The room was decent enough. Clean, tasteful and modern. Laminate floors in the room. I was very pleased by this because I loathe hotel carpets. No extra frills. Checking staff, parking staff and service staff in the restaurant were all friendly and helpful. Carlos waited on us for breakfast and he made the meal experience very enjoyable. Be prepared for $8 pancakes (short stack)

This hotel is right off of the Riverwalk, which was convenient enough. You can see the river walk from the restaurant as you eat your meal. A very enjoyable experience. My one recommendation would be that there should be a free buffet breakfast provided.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Desiree D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, Administrative Assistant at Holiday Inn San Antonio Riverwalk, responded to this review, December 9, 2013
Dear Desiree D,

Thank you for taking the time out to review your recent stay here with us at the Holiday Inn San Antonio Riverwalk. It is always great to read such nice reviews from our IHG Rewards Members! We are very happy to read that you had such a nice experience, and greatly appreciate your honesty and feedback. Please keep our hotel in mind the next time your plans include the Alamo City!

Kindest Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@ihg.com
210-224-2500 x 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 4, 2013

We arrived at this hotel to discover that it's undergoing some remodelling. Most of the lobby was closed off because they were replacing the floor. The location is very nice — right on the River Walk — though, since it's downtown, parking costs about $20 per day. Our nice-sized room contained the usual cable TV, refrigerator, coffee maker, iron, ironing board, and hair dryer. Strangely, the room wasn't carpeted. It had some kind of laminate floor that was cold and very dirty — not to sight, but to touch — as witnessed by the fact that my husband walked around barefoot and his feet got really dirty. I guess they don't bother to mop the rooms. We didn't feel there was enough hanging space in the closet, especially since the iron holder was mounted directly in front of the rod, causing some of the hanging space to be unusable. (Who thought that was a good idea?) There was a decent amount of counter space in the bathroom and plenty of hot water. The mattresses were very firm and not very comfortable, though we didn't have any problem sleeping. The room was quiet.

We found the service in this hotel to be lacking. We returned to our room late the first day to find that housekeeping had not been there. We asked the front desk to deliver some clean towels and tidy the bathroom while we stepped out for a bit. When we got back, a pile of towels had been left on the toilet and none of the used towels lying on the floor had been picked up. On the second day they remembered to clean the room, but didn't leave a bath mat.

On the other hand, the restaurant in the hotel was very good. We had breakfast there every morning and had the same waiter every time who was very nice and friendly and gave good service.

Room Tip: Rooms on higher floors tend to be quieter.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebiDalio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRiverwalk, lindsay.carroll@ihg.com at Holiday Inn San Antonio Riverwalk, responded to this review, December 9, 2013
Dear DebiDalio,

Thanks for taking the time our to provide us with such a thorough review of your experience here at the Holiday Inn Riverwalk. The details in your comments are extremely valuable and will serve as a great tool to assist us with improving where needed. On behald of the hotel staff and management team, I'd like to humbly extend an apology for the multiple issues you faced. Our hotel aims to deliver a much higher standard of service than that which you received during your stay, and we deeply regret falling short of that goal during your stay.

We hope you will give us the opportunity to make it up to you the next time your plans include our fair city. Please do not hesitate to contact me at your convenience to discuss this further, and/or for booking assistance. I hope to have the pleasure of hearing from you soon!

Kindest Regards,

Lindsay Carroll- Rodriguez
Administrative Assistant
Lindsay.Carroll@ihg.com
210-224-2500 x 500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Antonio Riverwalk

Property: Holiday Inn San Antonio Riverwalk
Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in San Antonio
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Official Description (provided by the hotel):
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 
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Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio
San Antonio Holiday Inn

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