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“Outstanding staff, good location, delivered what it promised”

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Holiday Inn San Antonio Downtown
Ranked #126 of 354 Hotels in San Antonio
Madison, Wisconsin
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Outstanding staff, good location, delivered what it promised”
5 of 5 bubbles Reviewed March 11, 2010

Spent 4 days with my wife & college kids during their spring break. Booked through Orbitz & paid about half of what the big chains charged for their actual Riverwalk properties. Picked the hotel based on reviews on this site and was not disappointed. Recently updated, rooms & courtyard were very nice. Location was very acceptable-- 2 block walk to Market Square/Mi Tierra. Riverwalk is a 15-20 minute walk or there are trolley car stops for the yellow & blue routes within 1 block of the hotel. The neighborhood felt pretty safe to me-- the main office of the SA police department is 1/2 block away! During the evening hours, a small hotel bus will take you where you want to go in the downtown area-- the driver works for tips. All members of the staff were friendly and went out of their way to be helpful---excellent customer service. My only complaint (minor) was that at times it would have been nice to have more staff available (front desk person needed help during mass check ins). Overall highly recommended! Great job Tonya-- special thanks to Rick at the front desk & Steve on the shuttle... you could teach customer services classes in your spare time!

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Marty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGMSanAntonio_TX, General Manager at Holiday Inn San Antonio Downtown, responded to this review, March 25, 2010
Another Five Star review! Thank you for taking time to say we exceeded your expectations! Happy to know so many of our staff provided great service! We constantly hear how convenient our location is to so many of the downtown attractions. Wade Henderson, General Manager
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690 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
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English first
Noblesville, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 1, 2010

Very enjoyable. Right on the Riverwalk. Easy to walk to everything downtown.

Stayed January 2009, traveled as a couple
Helpful?
Thank tfisher46060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGMSanAntonio_TX, General Manager at Holiday Inn San Antonio Downtown, responded to this review, March 25, 2010
Thank you for taking time to provide your comments! Our location is very convenient. Market Square with all of its shopping and restaurants is just two blocks away. The San Antonio trolley system provides service to the Riverwalk, Alamo and so much more and has a pick up location directly across the street. The trolley comes by every 10-15 minutes. Again, thank you for taking time to provide your comments! Wade Henderson, General Manager
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31004
Level Contributor
5 reviews
5 of 5 bubbles Reviewed February 24, 2010

I had heard about Rick at the front desk and how good he took care of his guests, and found it to be true. He was very professional when checking us in, and was quick in taking care of our requests and questions. He was very helpful in every request, including getting a refrig and microwave to our room - before I could get unpacked, it was brought to the room. The beds are a little small in width, but I can't say anything else bad about this place. I would definitely recommend this hotel. The business center is sufficient and has a printer too.
Enjoyed my stay.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLSharpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGMSanAntonio_TX, General Manager at Holiday Inn San Antonio Downtown, responded to this review, March 25, 2010
Thank you for taking time to give us Five Star review! Happy to know our staff provided great service! Again, thank you for taking time to provide your comments! Wade Henderson, General Manager
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celebration, fl
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed February 22, 2010

our first impression came as we drove around the back of the hotel after check-in was a pickup surrounded by broken glass - obvious a smash and grab - that explained the patrol car parked at the entrance when we arrived. we next found that we had to walk past 80+ rooms to get to ours. we soon saw the reason - the elevator servicing our wing was "under repair" altho no work was done during our 5 day stay. one day we returned at 3:30pm only to find our room had not been made up - we were told by the housekeeper that she had run out of sheets. cleaning of the room was spotty with some crumbs that had fallen not vacuumed for several days. coffee service was poor one day no coffee; one day only decaf; one day no sugar/creamer. there were pieces of torn plastic bags left lying in the halls for several days til i removed them.
And, despite the break-in, a "secure gate" from the parking area to the inner courtyard of the hotel was left unlocked and wide open during our entire stay!
there were some positives: the room was large; it was a 10-15 min walk to la villita and to riverwalk.; there was a large pool (too cold to swim in) and a hot tub in the inner courtyard. free computer and printer.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank akabono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGMSanAntonio_TX, General Manager at Holiday Inn San Antonio Downtown, responded to this review, March 25, 2010
Thank you for taking time to provide your comments. Everyone enjoys our free parking and easy access to all of the downtown attractions including Market Square with all of its shopping and restaurants as wells as the Riverwalk and Alamo! Unfortunately the elevator noted was out of service for some time while a new cylinder was being made offsite. Glad to report that elevator is now fully repaired and operational. I am guessing the gated entrance noted is the entrance off our front parking lot. That entrance is open approximately from 7:00am – 10:00pm for gust access, but locked from 10:00pm – 7:00am. Wade Henderson, General Manager
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Travelers are raving about these San Antonio hotels

MI
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 16, 2010

Rick, the night manager is a diamond in a CZ pile.
The Hwy off ramp to this location is horrid and the common areas are showing some wear and tear. Room service dishes sat in the hallway for 24 hours when we first arrived. Guest Laundry has 1 washer & 1 dryer. Not really worth $90 per night, maybe $70.
If you enjoy walking, you are close enough to walk to Riverwalk and The Alamo. I personally wouldn't walk at night unless in a group. Lots of panhandlers on the corners.
We would have enjoyed our trip a lot more if it hadn't rain so much

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrusinCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGMSanAntonio_TX, General Manager at Holiday Inn San Antonio Downtown, responded to this review, March 25, 2010
Thank you for your very nice words about Rick at our Front Desk. He is a great example of all of our team and the service we strive to provide. I am sorry your time in San Antonio was hampered by rain. We appreciate your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
1 review
5 of 5 bubbles Reviewed December 8, 2009

I would like to commend Rick Hernandez for the wonderful service he provided me and other travelers. It was a busy time when I was checking in and Rick was by himself. With phones ringing off the wall and travelers eager to get their rooms, Rick was so courteous to everyone, phone callers included. I so appreciated his smile and professional demeanor. He went out of his way to answer all my and offered suggestions regarding sight seeing and ground transportation in San Antonio. Thanks Rick. I hope your management team appreciates you.

Sincerely,
George Cabrera
A very satisfied customer!

  • Stayed December 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingtcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHGMSanAntonio_TX, General Manager at Holiday Inn San Antonio Downtown, responded to this review, December 11, 2009
Thank you very much for taking time to tell everyone about the great service you received at our hotel. We strive to provide every guest with undivided personal attention. We are very proud of all of our associates and the time they take to ensure each guest is given the time and attention needed. Again, thank you very much for taking time to share your experience at our hotel!
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Sugarcreek, Ohio
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed December 4, 2009

This is not a first class Riverwalk motel, however, we were pleasantly surprised. We were on the third floor. When we checked in, the front desk informed us that the elevator in our corner of the motel wasn't working. They insisted on carrying our luggage up 3 flights of stairs. I declined but they wouldn't take no for an answer. I did give him a nice tip but I was quite impressed. It took a day or two to get the elevator fixed but we prefer stairs so we didn't mind.
The trolly is right accross the street and extremely convenient and inexpensive. We did not eat at the motel because of all of the other options that are in San Antonio.
We stayed here for 6 nights and were so busy seeing the sights that we only visited the pool one time. The pool area is above average.
I don't know if it is a seasonal situation or what but do NOT park under trees. I have never seen cars so covered with BIRD CRAP! Since it was not our car it was hilarous! I wish I would have taken a picture.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmullet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Antonio Downtown

Property: Holiday Inn San Antonio Downtown
Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #126 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Antonio Downtown 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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