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“Awesome staff!”

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Holiday Inn San Antonio Downtown Market Square
Ranked #115 of 358 Hotels in San Antonio
Reviewed February 7, 2014

The friendly and knowledgeable staff at this Holiday Inn made all the difference in the world! The room was clean and smoke free. The interior of the building, including the room we stayed in, showed signs of its age…some wear and tear...but the staff working at this place made you feel like you were staying at a $200 a night hotel. They were gracious and extremely helpful. Some of the amenities that this place offers that made our stay even better was the free parking and the shuttle service. Our shuttle driver, Steve was a godsend, he would take us anywhere within a 3 mile radius of the hotel, which included the beautiful River Walk and the historic Alamo. He was also a wealth of knowledge. He gave us some excellent advice on where to eat the best time of the year to visit this beautiful, historic city.

  • Stayed: January 2014, traveled with friends
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Thank xengab11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded February 11, 2014

Steve will enjoy reading this too. Thank you for taking the time to tell us. Safe Travels! Ben, General Manager

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408 - 414 of 746 reviews

Reviewed February 4, 2014 via mobile

I decided to give this hotel a try back on February 1st. On arrival John the guy that took care of the hotel guests made sure I was taken care of. Very knowledgeable about the town, making my stay more pleasant. Steve the shuttle driver was just a phone call away, and him too would answer any questions you had on where to go eat, etc. The bar staff crystal and Danielle were very friendly, taking timme out to talk to their customers. Huge advantage stay here and parking is free. The shuttle takes you right up to the riverwalk and runs til 900pm. Cab ride back will cost you around 8 dollars. Once the shuttle service to and from the riverwalk closes at 9 at night. Worth the stay.

Stayed: February 2014, traveled solo
Thank scott2425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded February 11, 2014

I’m sure my staff will enjoy reading your kind words. Sounds like you enjoyed yourself, thanks for sharing. Safe Travels! Ben, General Manager

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Reviewed February 4, 2014

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Easytobook.com
Thank Fermin G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded February 11, 2014

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Reviewed February 3, 2014

I can't say enough nice things about this hotel. For the price and location along with the very friendly hotel staff this is definitely the place to stay. Not sure why there was negative reviews other then if someone just needed something to complain about, however, I couldn't find anything wrong during the duration of our 3 night stay. Steve the shuttle driver is amazing!! He really is the right person for this job. Very friendly, helpful and just a fun person to be around. I will definitely be returning to this hotel.. Give it a try, I don't think you will be disappointed..

  • Stayed: February 2014, traveled with family
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Thank RetNav2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded February 4, 2014

Well this was a great way to start my day reading comments about how one of my guest had a great stay. Thank you for taking the time to share with us your comments and your stay. Hope you get the chance to come back soon. Steve will be happy too. Safe Travels! Ben, General Manager

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Reviewed January 28, 2014

Good location, free parking(unheard of free parking in a downtown hotel) newly remodeled rooms with new carpet, new bathrooms, new tv's. WOW…this hotel has lots of positives. I simply do not understand the previous negative reviews. We had a wonderful visit. The staff at the front desk, and management was some of the most friendly hotel staff we have met. We ate at the restaurant every day. The breakfast buffet was abundant with eggs cooked to order! although the lunch and dinner menu was sparse the food we ordered was excellent. We stayed four days and three nights. We have traveled around the world and stayed in many hotels including several downtown San Antonio hotels…skip the high priced downtown San Antonio hotels and stay here!

Room Tip: with free parking…hop the trolley and explore the city sites
  • Stayed: January 2014, traveled on business
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Thank cruizn302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 29, 2014

Thank you for the kind words. I'm sure my staff will enjoy your review when I read it in our staff meeting this week. Safe Travels! Ben, General Manager

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Reviewed January 26, 2014

My wife & i stayed in this hotel back in 2006, i was on a work trip from Australia, we found it to very central , clean & the staff were very helpful. We spent a lot of our time down by the river eating & shopping & we could do all of San Antonio on foot. Love the town & the people, we did take advantage of the chance to visit the Alamo, strongly suggest you get to this lovely little town while in the USA. Just for interest it is the town for the head office of HEB.

  • Stayed: March 2013, traveled on business
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1  Thank pppbooma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 29, 2014

Glad you enjoyed yourself. Thank you for sharing your visit with us. Safe Travels! Ben, General Manager

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Reviewed January 23, 2014

We stayed in this Hotel for 2 nights with 'breakfast' in January. It seemed a nice simple Hotel at first but couldn't accept the filth and dirt of the carpet...must have been many drinking parties who left their various marks...this together with a badly maintained bathroom with cock roaches left us disgusted. Then we went for breakfast and the girl was nice and asked 'Coffee and juice'...of course we said yes....only to find that this was NOT part of breakfast...so we had to pay plus service charge and tax. I approached the manager who seemed a mexican and he had no solution other than if we were in Mexico all this would be free!!
The hotel location was pretty good and they had an effecient shuttle to take us to the Riverwalk...a beautiful city but not a recommended hotel

Room Tip: make sure you check the room before taking residence
  • Stayed: January 2014, traveled as a couple
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Thank Laoshea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 29, 2014

Thank you for sharing your comments on your stay. I am truly sorry that you did not have your expectations met. I will look into your comments so that we may improve going forward. Safe Travels! Ben, General Manager

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Additional Information about Holiday Inn San Antonio Downtown Market Square

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #115 of 358 Hotels in San Antonio
Price Range: $88 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Downtown Market Square 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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