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Holiday Inn San Antonio Downtown Market Square
Ranked #117 of 358 Hotels in San Antonio
Reviewed January 21, 2014

Ms Tammie Wall was very considerate of helping me. She went above and beyond her duties. I felt very comfortable talking to her. It was a pleassure of great customer service performed her. Thank you Ms. Tammie Wall

  • Stayed: January 2014, traveled on business
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Thank Courtney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 23, 2014

Thank you for sharing your stay and comments with us. Safe Travels! Ben, General Manager

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417 - 423 of 749 reviews

Reviewed January 6, 2014

Stayed for 1 night. It’s close to Riverwalk area, but not walkable. It was clean, rooms were quite nice (not brand new but in good shape). Parking is free, so good if you have a car, there’s not much around the hotel area itself so would be good to have a car or need to use shuttle. They have nice pool but since it was winter we never got to use it. They have a very good shuttle service to downtown/riverwallk area, so no need to drive to downtown. So if you're looking for economy option 5 min from the middle of the downtown action this a great option. Breakfast options are limited, only have buffet for $11 and few other options. If you're paying $75 - $100 this is worth it.

Room Tip: Higher floors facing pool is quieter.
  • Stayed: December 2013, traveled with family
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Thank david_sTennesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 7, 2014

Sounds like you had a great time n San Antonio. Thank you for choosing to stay with us. Safe Travels!
Ben, General Manager

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Reviewed January 5, 2014

This hotel has all of the standard amenities and is a 22-minute walk from the Alamo, a 7-minute walk from Market Square, and a 10-minute walk from the closest access point to the Riverwalk. It has free parking and is right near the I-35 freeway, but we could not hear any cars from our 2nd story room which faced the interior courtyard with a swimming pool and two spas. The bathroom was a bit small, with a relatively narrow shower and fixtures that were starting to show their age. It was also obvious that several ceiling repairs had been made due to some minor water leakage, at least one of the lamps was not in proper repair, the rod to one of the darkening curtains was missing, and the functionality of the bathroom vanity left to be desired, but at least the room was clean. And though the lobby was clean and functional, the exterior doors were old and the elevator walls deteriorated to the point where they should have been refurbished months ago.

Room Tip: We enjoyed our 2nd floor room facing the interior courtyard and pool.
  • Stayed: January 2014, traveled with family
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Thank geisslerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 7, 2014

Thank you for sharing your comments. We do appreciate any and all feedback.
Safe Travels! Ben, General Manager

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Reviewed January 5, 2014

i was there working the AAB for the US Army. The location was perfect and worth the money. I would recommend to anyone that will be staying in the area. Many of the sites are within walking distance or a short cab ride.

  • Stayed: January 2014, traveled on business
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Thank LYNN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded January 7, 2014

Thank you for sharing. Safe Travels! Ben, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

I booked this hotel at a very cheap price for a quick pleasure trip. Location (in additino to price) was the primary reason I chose this hotel for my first visit to the area. After seeing what else is available to travelers, I'll likely look elsewhere the next time I'm in San Antonio.

There's lots to like about this hotel, however. There is a free shuttle to the Riverwalk area (driver was very helpful and kind). And you can walk to plenty from the hotel grounds. Not to mention there's also ample parking.

However, as a property, the hotel misses the mark. To begin with, there aren't enough elevators in the building (which is shaped like a large square with an inner courtyard). This means you can end up walking quite a ways just to get from your room to the lobby. Also, the rooms themselves betray some wear and tear. The bathrooms are certainly serviceable -- just not niftiest you'll find.

As for cleanliness, the room smelled strongly fo cigarette smoke when I entered (the hotel is non-smoking). To the hotel's credit, when I told the front desk about the problem, they immediately offered to switch my room or put an ioniser in the room to try and get rid of the smell. How housekeeping didn't catch the smell to begin with is a mystery to me.

If you need a cheap room in a good location, this is the place for you. But if you want a base from which to explore the various sights around town, you could probably find a better hotel at a similar price.

  • Stayed: December 2013, traveled with friends
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Thank Bret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded December 31, 2013

Thank you for sharing you comments. Sounds like you had a fun time and I'm glad our shuttle drives were able to make your stay more enjoyable. I wish you a Happy New Years and safe travels! Ben, General Manager

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Reviewed December 21, 2013

As a person on a walker, I got great service with Andy filling my plate with exactly what I wanted from the buffet, and then Brandi and Susy helping us with great service at our table. A delightful experience. From the manager on down to the maids, everyone has given us great service in a kind and hospitable manner. Will definitely stay here again.

  • Stayed: December 2013, traveled with family
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Thank Glenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded December 31, 2013

I am very glad you enjoyed your stay and took the time to share with us. I wish you a Happy New Years and safe travels! Ben, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

Booked a night to be a tourist of my own city to enjoy the downtown hype. Everything was nice for what we paid for but staff and management needs to update their mattresses or spray the beds with bed bug spray because me and my partner walked out with bites all over us!!

  • Stayed: December 2013
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Thank Cheeks78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown Market Square, responded to this reviewResponded December 11, 2013

I am very sorry that was your experience. I asked my staff and did not see anything reported about this incident. If this happened as stated, I would need specifics to correct please call the main number and ask for the manager on duty. 210 225-3211 Ben Baker, General Manager.

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Additional Information about Holiday Inn San Antonio Downtown Market Square

Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 358 Hotels in San Antonio
Price Range: $91 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Downtown Market Square 3*
Number of rooms: 313
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
San Antonio Holiday Inn

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