My family and I came in the Weekend of May 17th for a graduation. We were immediately greeted and checked in. We had a baby so i requested a Crib and i have to say that i was very impressed to find the crib already in the room while we went to get our luggage. We loved the balcony with the view to Down Town... We wanted to go to the River walk & even though it is close to the Hotel we didn't want to walk that much neither wanted to be driving around & paying for Parking. So i asked for options & i was very happy to find out the Hotel Shuttle could take us. We were directed to Steve & he was very helpful, courteous & informative We went out Friday & Saturday night & he took us; this was a great help & service for us because; we could actually enjoy the ride. Oh, I forgot to say that we receive breakfast coupons & the food was fresh and delicious specially the fruit was so fresh, I was amazed when Luis the restaurant Manager came to greet me stating that he recognized me from the last time I stated & this was couple years ago! Saturday Evening after the Graduation & a long walk around the river and everything else in Down Town i was exhausted so i escaped from my family for a moment & went to the bar & since i am not use to drink; i asked Mari the Bartender & she helped me choose something. I got a Sour Apple Martini! 1st time i had it & it was great, Mari was very pleasant I was observing her & was able to see that she posses great customer service skills. Why very good instead of excellent in some areas. Well, Service failed the last day we went to breakfast we waited for a while before we were acknowledged so I walked into the restaurant to ask one of the waitress that were by the bar talking to see if we could just seat & put two tables together so we could all fit... to my surprised one of them turned towards me with so much anger and rude attitude asked me to leave & wait to be seated pointing out to the sign stating "Wait to be Seated..." Not only that but, when she allowed us to seat she told me that we weren't allow to put the tables together & told us to go & get our own drinks.... I was surprised by the way she was treating us & i could not understand what change from the day before because; the day before we were served our drinks & asked if we would order or go to the Buffet. As i was coming back with my coffee another Waitress approached me asking if she could help; i was very upset & told her that the day before was different ... she apologized & explained the reason we couldn't put the tables together; I understood & didn't mine she took care of us from that moment on. Brandi is her Name; Brandi was able to change a bad experience for my family & me to good one. Other than that we had an awesome time & will come back to this Hotel every time we are in San Antonio. I have & will recommend it my Family,Friends & Associates. Thanks Everyone who knows the importance of being customer service oriented and make our stay a pleasant one. Keep up your great work!
- Official Description (provided by the hotel):
- The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more less
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- Also Known As:
- Holiday Inn San Antonio Downtown Hotel San Antonio
- San Antonio Holiday Inn