I am a Priority Club member, and I work at a IHG property. I had reserved 4 rooms for the Women of Faith conference at the Alamodome. We got there about 3:30 PM. Walking into the property, no one on staff even talked to me. When I got to the desk, Jesus was the one that checked me in. I gave him my ID card and DL. He barely even said hi, never said "welcome" My keys were not even ready. I had to stand there while he made them all.. As for acknowledging me as a PC member... NOT A WORD WAS SAID!!! I didn't even get a thanks, or anything. VERY UN IHG. That is a Standard with this company. NO one told me anything as far as where the elevator was (there were 2, one was closer to our rooms, but we didn't find that one until we had taken the first one and walked around the whole floor. Then we found the one on our wing (the A/C didn't work in it). What time anything opened or closed. Since I work at a IHG hotel myself. I know what is expected of us. They did NOT meet even the minimum standards. . The ONLY friendly staff we incountered was Steve... he drove all of us (there were 16 of us) to the restaurant, then picked us up and took us to the Alamodome! He was VERY helpful and friendly.
The beds were hard as a Rock!! I think it is time for this place to get revamped... Not a good experience there.
- Official Description (provided by the hotel):
- The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more less
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- Also Known As:
- Holiday Inn San Antonio Downtown Hotel San Antonio
- San Antonio Holiday Inn