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“Poor customer service.”

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Best Western Plus Medical Center South
Ranked #148 of 355 Hotels in San Antonio
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor customer service.”
Reviewed June 28, 2011

Terrible attitude from front desk when we decided not to stay due to the pool being closed. Our kids had been the car for a while. The last thing you want is to load up and drive to another unknown location for a pool. When talked to the manager she copped and attitude and told us we would now be under hamptons cancellation policy. We have used hamptons alot. DO NOT USE THIS ONE!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcht2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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418 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Larchmont, New York
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 11, 2011

We stayed at the Hampton Inn for a night. Staff was friendly and helpful.
We asked for a quiet, clean room and high floor. The front desk stuff smiled and said that all rooms in the hotel are clean. It was true. We got a room according to our request. The room was a little smaller than the newer Hamptons, but everything was clean and worked well. The 2 double beds were super comfortable. Only the air/heater was loud.
We enjoyed the free hot buffet breakfast, which was typically an egg dish, sausages, a waffle maker, yogurts, instant oatmeal, fresh fruits, muffins, and bagels. My family and I like egg dish, oatmeal and waffles very.
The outside pool was clean, good size. Problem is we prefer to swim early, but the pool was open from 10:00 am only.
Only about a 15 minute drive to the Riverwalk.
There is free parking there. No problem with parking lots there.
Overall is a nice place to stay for the price and location.
We will definitely return the next time we're in town.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank tatiiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 7, 2010

Ok, this is your typical Hampton Inn, next to 410 and it can get loud with the traffic.
The place is clean, however there are some dis-colored ceiling tiles in the hallways... probably from upper floor flooding.
I got back from work and the refrigerator was not working... it was ON, and the fan was on, BUT HOT. The Customer Assistance didn't help at all. She told me that they are 100% capacity, and there is not another refrig in storage... :(
What a Bummer, I need the refrigerator for medication!

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MoneyPennyGarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new orleans
1 review
Reviewed November 8, 2010

This hotel was very clean and had very friendly staff. Also pretty quite

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandon807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 9, 2010

We pulled up, were disappointed in the size of the hotel. Small pool, a very distinct smell of disinfectant in the lobby and no upgradeable rooms. Worse, the online marketing of this hotel is that it is "in the Sea World Area". Not true! It is 11 miles away from Sea World! We immediately got on our computers (we always travel with at least one laptop) and re booked to stay at the Hilton right by Sea World and canceled our reservation for this Hampton. Who knows? It may have the greatest rooms ever, but we just didn't think it was the hotel for us and we were not impressed with the misleading marketing as being in the Sea World area when it clearly isn't!!!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank digital_dilemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pottsboro, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2010

The hotel is just fine, but it is about half way between downtown and Sea World. We expected to be closer to the park so that we wouldn't have to drive so far early in the morning and be able to leave for lunch more easily. We made it work, but it would have been nice to know about the traffic issue before booking the hotel. Next time we will stay closer to the park.

Stayed October 2008, traveled with family
Helpful?
Thank cruisefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2010

We stay here every year for Christmas and are always happy with our choice. The rooms are an excellent value and the staff is always extremely welcoming. The complimentary breakfast is a great start to the day. My kids love the waffles; I like the yogurt. They do have adjoining rooms which is great for families. This hotel is just off of Loop 410 so it is very convenient. This hotel itself is showing its age a bit, but it definitely suits our needs (family friendly, comfortable beds, safe, and clean).

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trvlnfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Medical Center South

Property: Best Western Plus Medical Center South
Address: 4803 Manitou, San Antonio, TX 78228-1131 (Formerly Baymont Inn And Suites San Antonio Northwest)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #148 of 355 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Medical Center South 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The BEST WESTERN PLUS Medical Center South is close to the University of Texas Health and Science Center at San Antonio, Crossroads Mall, and South Texas Medical Center. It is adjacent to several restaurants and shops and walking distance to Marie Callender's(R) restaurant. It is located between such major attractions as SeaWorld(R), Six Flags(R) Fiesta Texas and Lackland Air Force Base. This hotel offers an onsite fitness center, business center, outdoor pool and guest rooms with 42-inch flat screen HD televisions along with free wireless high-speed Internet access. All rooms feature a refrigerator, microwave, coffee maker, hairdryer, iron and board. Guests love the location of our newly renovated hotel because we are just a few miles from St. Mary's University, UTSA with convenient access to both Interstate 10 and Loop 410 off Callaghan Road. ... more   less 
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Also Known As:
Hampton Inn San Antonio Nw/Sea World Area Hotel San Antonio
San Antonio Hampton Inn

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