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“Four Points San Antonio Airport”

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Four Points by Sheraton San Antonio Airport
Ranked #57 of 354 Hotels in San Antonio
Certificate of Excellence
Rowlett, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Four Points San Antonio Airport”
Reviewed January 27, 2014

Check in was smooth and the staff was friendly. Room was clean with a little more work space than some hotels. Same great Sheraton pillows and gym.

I ended up having to stay an extra day. They had no room for me so I had to find another hotel. Not their fault though. They offered their assistance finding another location.

I would stay here again.

Room Tip: Lots of activity on the main floor. People tend to smoke on the way to the entrance. I would select...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Four Points by Sheraton San Antonio Airport, responded to this review, January 31, 2014
Dear Tracy F,

Thank you for sharing your feedback on your recent stay. I am so glad you enjoyed your guest room and our hotel features. While apologize we could not accommodate your change in plans, we do hope you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
New York City, New York
Level Contributor
188 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed January 24, 2014

We only needed to stay 1 night and were looking for something reasonably priced, but had enough amenities and a decently sized room. We found the perfect place in Four Points.

I'm a SPG Platinum, so they gave us a suite for the night (slightly larger room, though not a full bedroom with separate living room). We were also welcomed with complimentary breakfast buffet the next morning for 2.

The room was super clean and bright. The hotel feels really new and fresh. We'd definitely come back.

The one odd theme we found was that there were warning signs around the parking lot about (Park at your own risk, etc) and the door on our hotel room had a warning to deadbolt the door when you were in the room. Not sure what happened but seems like safety was an issue at one point.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Songer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels and Resorts at Four Points by Sheraton San Antonio Airport, responded to this review, January 27, 2014
Dear Songer5,

Thank you so much for writing about your recent stay. I am so glad you enjoyed your accommodations and I hope to you stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Iowa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2014

Everyone at this hotel was so friendly! The bartender was super nice, the front desk people were great, the manager always said good morning, and the waitress in the restaurant offered great service. We stayed here for 3 nights and I would definitely return if we are ever in San Antonio. The room was very clean. We were next to the elevator so I wondered if we were going to hear it all night but I didn't hear it once. The rooms are very quiet and can't hear much noise going on outside. Beds are comfortable. Good location close to restaurants and shopping.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
Reviewed January 7, 2014

Dury Inn shuttle took me to this hotel . My reservation number was incorrect and couldn't be found according to the Front Desk Girl. I ask is this your telephone number? she said no. I'm confused. I ask well who did I give my credit card number?. she couldn't have cared less. I went to the computer in the lobby trying to find my reservation. nothing I ask this is DURY INN correct? she said yes. I said well maybe I'm at the wrong Dury Inn she said we all have the same rates. I checked in. next morning 12/25 I decided to check out. I discovered I wasn't at the Dury Inn. Dury Inn was across the street!!
wouldn't a professional front desk person be aware of this?
wouldn't a competent front desk professional call the number I showed her ?
of course she lied about the rate.it cost more to stay at
I called the Mgr. "Tony" he said he would look into it & call back. of course he didn't
he didn't care either. What was there to look into?I verified my reservation across the street
this is a unprofessional non caring hotel. This place is not 4 points in my opinion its over priced n over rated.
I'm sure this review will disappear but someone somewhere will read it.
BBB Or Consumer Affairs

  • Stayed December 2013, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenkb b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio, United States
Level Contributor
3 reviews
Reviewed December 14, 2013 via mobile

We recently stayed at the Four Points on Maltzberger Rd. while in San Antonio for business. The ice storm hit Dallas, flights were cancelled, we had turned in our rental car and weren't sure when we were going to get to fly out. The staff at Four Points were so kind and so accommodating that it was hardly a hardship at all! They extended our room to us for several more days for the same great rate. They shuttled us around for free, in there Shuttle Van. The breakfast was sooooo good! Carla, the bartender, makes delicious bloody Mary's and the local beers on tap were delicious! The beds are comfortable, t.v.'s are huge, decor is modern and relaxing... Totally impressed.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicki J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
3 reviews
Reviewed November 22, 2013

We were so happy with selecting this hotel to block rooms for wedding guests. Meeting with Jackie Oliva, Director of Sales, made everything so easy and her recommendations were perfect! The hotel recommended the patio area with the fireplace for our Rehearsal and out of town guests meet and greet get together. Heather, Alex and the front desk staff were always ready to accommodate with any requests. The hotel lobby is so nice and a great place for guests to meet up. Thanks again!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MartySA09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandown, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

If you want almost perfection then stay here.
The staff were excellent very, very friendly , nothing was too much trouble and they were so helpful they would try to solve any query or problem straight way and made you feel special.
The hotel was spotless and clean with every amenity you could need, comfy quality beds, fridge microwave, iron/ironing board, free water every day, courtesy bus,
All good quality fittings.
The breakfast could have been slightly more comprehensive. and a bit more shade around the pool area but those are the only things that could be improved on.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Antonio Airport

Property: Four Points by Sheraton San Antonio Airport
Address: 8818 Jones Maltsberger Rd, San Antonio, TX 78216-4728 (Formerly Casa Linda San Antonio)
Phone Number:
Location: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Romantic Hotel in San Antonio
#77 Family Hotel in San Antonio
#107 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Antonio Airport 3*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton San Antonio Airport Hotel.We are conveniently located by the San Antonio International Airport with comfortable accommodations, exceptional service, and an inviting atmosphere. Enjoy convenient access to the San Antonio Airport, downtown San Antonio including the famed Riverwalk, the Alamo, and theme park fun at Sea World and Six Flags. Guests can discover a myriad of shops, restaurants, attractions, and corporate offices just minutes away. Whether your Texas travels are for business or pleasure, we ensure all guest's experience unparalleled comfort and convenience with a splash of southern hospitality. ... more   less 
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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