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“Great Stay” 4 of 5 stars
Review of Four Points by Sheraton San Antonio Airport

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Four Points by Sheraton San Antonio Airport
3.0 of 5 Hotel   |   8818 Jones Maltsberger Road, San Antonio, TX 78216 (Formerly Casa Linda San Antonio) (Uptown Broadway)   |  
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Breakfast for 2 Included
Ranked #54 of 357 Hotels in San Antonio
Certificate of Excellence
Denver, Colorado
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Stay”
4 of 5 stars Reviewed February 18, 2013

We stayed here for one night. The hotel was very easy to get to from the airport. The room was great! Clean and updated. The bed was very comfortable. The bathroom was clean, well lit and stocked with soft towels. I was worried about noise due to the location of our room, but was pleasantly surprised. We didn't hear a thing and had a great nights' sleep. There are many hotels in the area, but I would stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank caterg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 29, 2016
Thank you very much for your great review. We appreciate all the kind words, and are glad that you enjoyed your stay with us. We hope next time you are visiting our beautiful city you allow us to host you again at the Four Points San Antonio Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
Los Angeles, California, USA
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 4, 2013

Another Starwood hotel, conveniently located near the airport (very near). The beds were good, the staff was friendly and the location is awesome. Between this and the aloft hotel which is a mile away i prefer the aloft but this is still an awesome hotel to live in. I was very near the elevator but it was still pretty quiet.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Travelingan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 28, 2016
Thank you very much for your review. We appreciate the kind words and compliments. Between us and the Aloft we are proud to have a strong airport presence by the San Antonio Airport. We hope we will be able to host you again next time you are in our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mississippi
Level Contributor
112 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed February 3, 2013

Check in was smooth. My gold SPG status got me an upgrade to a suite and a few extra SPG points! The room was clean and extremely functional - internet was very good and tv had plenty of stations.
The bar area was great. They had happy hour specials and the shrimp tacos were super. The prices were very reasonable.

The shuttle starts at 415 am - so early flight is no problem. It was a shirt 5 minute ride to the terminal. The shuttle is shared between several hotels - so there may be a few stops.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank engineer64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 27, 2016
Thank you for your review! We appreciate the kind words and the great information about our property. I am glad you had a nice stay with us and hope you will choose us next time you are in San Antonio!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 31, 2012

Second time to stay at this hotel. We were upgraded to a suite and it was very nice and roomy for a family of four. Utilized the fitness room - it was above average for a property of this size. Free coffee in the lobby was excellent; but, was often empty and/or no cups available. Really don't want to drink hot coffee out of my hands. The available staff were very friendly and helpful; however, they appear to be extremely under-staffed. I was in the lobby on five or six different occassions and never were there less than five people wating in line. Also found used coffee cups in my room upon arrival.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 26, 2016
Thank you very much for your review Glenn. I am glad to hear that you enjoyed your room, and our facilities. I am sorry to hear about the lack of staff, and coffee cups. I appreciate the feedback as it will allow us to improve our services so we can tend to our guests better. We hope next time you are in San Antonio, you stay with us at the Four Points San Antonio Airport again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas City, Texas
Level Contributor
114 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed December 15, 2012 via mobile

We stayed at this hotel when we met up with some friends for shopping. It's almost across the street from the North Star Mall and all the area shops. Also close to the airport. The hotel is very nice, a great lobby and out door seating with fire pits and plenty of chairs. Our room was clean, bed comfy, and noise at a minimum. staff was friendly and fast. I will stay here again next time. We got a great rate off the hotel website that was unbeatable!

Stayed December 2012, traveled as a couple
Helpful?
Thank BSands12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 25, 2016
Thank you very much for your review. We appreciate the kind words, and I am glad to hear that the staff was helpful and efficient. We hope next time you visit our city you give us an opportunity to host you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2012

Among the top 10% of all Sheraton four points I stay at.... Appeared to be brand new, but it just may have been that the upkeep was great... Phenomenal greeting at hospitality at the front desk upon check-in... Highly recommend!!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank nbanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 21, 2016
Thank you so much for your review. Our team strives to be the best and we really appreciate it when we are recognized. We hope you are able to stay with us the next time you visit our beautiful city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 8, 2012 via mobile

I stayed at the Four Points overnight while in town for a funeral. The hotel is really nice and in a great location, right across the 410 loop from a shopping mall and Target as well as plenty if restaurants. Check in was easy, even though the hotel was fully booked. Our room was quiet, but the bathroom could have been cleaner, it had the look of being "wiped down" instead of scrubbed, especially on top of the toilet and the corners of the white tile floors. But the amenities are plentiful, with free bottles of water, toiletries and kits with cotton balls and nail files (I even misplaced the little file and called in a panic because I snagged a nail right before I was about to put on panty hose, and all girls know how bad that is! A front desk clerk rushed a new one up immediately, thank you sooooo much!). My husband and daughter ordered room service for breakfast and it arrived promptly but my husband said it was just ok. For 114 buck a night a would expect a little more than just a pretty face. Check out was just as easy and like I said the people were all very nice. It was an ok stay but I would probably only choose to stay here again in a pinch.

  • Stayed December 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank favelpeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaitan M, Front Office Manager at Four Points by Sheraton San Antonio Airport, responded to this review, May 19, 2016
Thank you very much for your review. I am glad you enjoyed your stay with us, and that the staff was helpful. We appreciate the feedback as it will help us in exceeding our guest expectations in the future. We hope you choose the Four Points by Sheraton San Antonio Airport, next time you are here in our beautiful city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton San Antonio Airport

Property: Four Points by Sheraton San Antonio Airport
Address: 8818 Jones Maltsberger Road, San Antonio, TX 78216 (Formerly Casa Linda San Antonio)
Phone Number:
Location: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Best Value Hotel in San Antonio
#33 Romantic Hotel in San Antonio
#77 Family Hotel in San Antonio
#107 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton San Antonio Airport 3*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton San Antonio Airport Hotel.We are conveniently located by the San Antonio International Airport with comfortable accommodations, exceptional service, and an inviting atmosphere. Enjoy convenient access to the San Antonio Airport, downtown San Antonio including the famed Riverwalk, the Alamo, and theme park fun at Sea World and Six Flags. Guests can discover a myriad of shops, restaurants, attractions, and corporate offices just minutes away. Whether your Texas travels are for business or pleasure, we ensure all guest's experience unparalleled comfort and convenience with a splash of southern hospitality. ... more   less 
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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