Let me start by saying that my family and I travel often, mostly for pleasure. We've stayed at many hotels across the country and never encountered such poor service at the front desk. We arrived later in the day, after having flown into Dallas and drove for 5 hours. We were tired and weary from our travel. I had won 2 rooms from Priceline at the Four Points. I don't book all of our hotels through Priceline, but well aware of their policy with one bed. Upon checking in, I requested for one room with two beds. The front desk REFUSED to give me a room with two beds, saying they have none available and stating repeatedly that it's a Priceline policy eventhough there are four of us in one room. She stressed that we can pay for 2 cots at the price of $10 each per night.
Normally this was not the case in any hotel I've won with Priceline. Most hotels do honor my request for two beds. I was too tired at this point to continue with the nonsense and asked to speak to the manager. The manager was more understanding and offered us a room with a pull-out sofa, all complimentary.
The hotel is new, very nice and clean. We got a room facing the pool and the noisy freeway. Since I had such a hard time requesting a room with two beds, I didn't bother asking for a quieter room. Would I stay at this hotel again? NO! First impression left a sour taste in my mouth. I'll skip Priceline and just book with directly with Drury Inn or Hampton Inn next time. I know my requests will be honored, and I'll be getting a room with guaranteed two beds, complimentary breakfast, and better front desk attitude.
- Official Description (provided by the hotel):
- Welcome to the Four Points by Sheraton San Antonio Airport Hotel.We are conveniently located by the San Antonio International Airport with comfortable accommodations, exceptional service, and an inviting atmosphere. Enjoy convenient access to the San Antonio Airport, downtown San Antonio including the famed Riverwalk, the Alamo, and theme park fun at Sea World and Six Flags. Guests can discover a myriad of shops, restaurants, attractions, and corporate offices just minutes away. Whether your Texas travels are for business or pleasure, we ensure all guest's experience unparalleled comfort and convenience with a splash of southern hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Best Western San Antonio
- San Antonio Best Western