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“Embassy Suites I-10” 3 of 5 bubbles
Review of Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
Ranked #206 of 353 Hotels in San Antonio
Centennial, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Embassy Suites I-10”
3 of 5 bubbles Reviewed April 23, 2014

Not bad. For the price, wouldn't stay here again. Average accomodation. There were other major hotels in the area for less, but chose to stay loyal to Embassy Suites. Breakfast was great. Evening reception, average.

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Eric H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen a little short during your recent stay. I sincerely apologize for any deficiencies experienced while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to continue to make improvements for our valuable guests. Thank you again for sharing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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941 reviews from our community

Traveler rating
    261
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    176
    155
    133
See reviews for
436
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304
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
mpls, United States
1 review
3 of 5 bubbles Reviewed April 21, 2014

Facilities / Rooms are in need of update. Service was great. Location was perfect - close to airport and other city attractions. Enjoyed the complimentary make to order breakfast and evening cocktail hour.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julie A. D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. We are also taking a look at ways to improve our hotel and a renovation is in our near future. Please give us another look when your travels bring your our way again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torreon, Mexico
1 review
5 of 5 bubbles Reviewed April 21, 2014

The location of the hotel is amazing. You have many attractions at a very decent driving distance. Although the hotel has already several years running, the maintenance is very good, the rooms are very comfortable and the breakfast is excellent. If you travel with kids this is a PLUS. You have a very complete breakfast and that saves a lot of time. The attention of the people in the breakfast area is OUTSTANDING, excellent service!! I recommend this hotel 100%

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Luis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
Thank you so much for your review! I will share your comments with our entire team and of course thank them heartedly for their continued commitment to our guest satisfaction!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dulles airport, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 21, 2014

This is a great place to stay especially if you are traveling with family. The lobby is very welcoming and clean. The rooms are spacious , bathroom very small, but adequate. They offer complimentary breakfast with hot breakfast made to order. Excellent service. The onsite restaurant is strictly ok. If you have the time, would recommend venturing out. They also have complimentary drinks in the evening - We did not participate in that, so do not know what that entails. Highly recommend for families and business travelers.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Archana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
We always feel jubilation when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...and the complimentary cook-to-order breakfast and evening manager's reception just makes it that much better! Thank you again for your feedback and come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Texas
Level Contributor
422 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
3 of 5 bubbles Reviewed April 18, 2014

I normally love Embassy Suites and stay at several each year. This one was disappointing compared to the others I've been to. The first complaint I have is the bathroom. Very small and cramped. The second is the breakfast. I normally rave about Embassy Suites breakfast, but this one was very sparse in the food variety at their buffet. Their omelette was about a third smaller than I'm used to seeing at this brand, and few fruit choices as well. The third complaint I have is the air conditioning unit made a loud banging type noise every ten minutes or so. I had to turn the unit off to sleep. For the money you spend to stay at an Embassy, you should expect more. The lobby was very nice, and the rooms were clean. This Embassy needs an update.

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wyomingdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. We actively listen to all our guests that choose to share the details of their stay. I have also shared your feedback with the hotel Housekeeping, Engineering and Food & Beverage teams so we can continue to take steps to improve our hotel and level of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harker Heights, United States
1 review
2 of 5 bubbles Reviewed April 14, 2014

Bathroom is so tiny that you couldn't close the door if you were sitting on the toilet. Carpet was stained and old, looked like a cheap Motel 6....or worse. Room looked like my great aunt's house in 1978. But hey, the lobby looks awesome.

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Darrell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, United States
2 reviews
5 of 5 bubbles Reviewed April 9, 2014

I was pleasantly surprised on checking into an Embassy Suites for the first time. A 2 room suite with 2 40 inch REAL HD TVs, glassware (not plastic), kitchenette, quiet clean delightful space that felt more like an apartment than a hotel. In fact it was BIGGER than my apartment in Boston. VERY comfortable king bed and climate control. I slept better than when at home. If there was an Embassy suites in my neighborhood I would just move there. It's about the same per month as my apartment :-)

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, April 25, 2014
We always feel jubilation when a guest as a terrific stay with us! Our 2-Room Suites provide the extra space for single travelers all the way up to multiple person family stays. This is one of our big differentiators over our competition...and the complimentary cook-to-order breakfast and evening manager's reception just makes it that much better! Thank you again for your feedback and come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Property: Embassy Suites by Hilton San Antonio - NW I-10
Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

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