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“Beautiful hotel, decorated with Puebla, Mexico-style motif. Great staff.” 4 of 5 bubbles
Review of Embassy Suites by Hilton San Antonio - NW I-10

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Embassy Suites by Hilton San Antonio - NW I-10
Ranked #206 of 353 Hotels in San Antonio
Bellevue, Washington
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful hotel, decorated with Puebla, Mexico-style motif. Great staff.”
4 of 5 bubbles Reviewed February 25, 2013

The staff was super helpful. When we checked in the room smelled a bit like a smoking room, but they had us in another room within a minute or two. We had a couple other minor requests like extra pillows and they took care of them extremely promptly. The walls are thick so you don't hear noises outside your room. The hotel is beautifully decorated in the Puebla style. The location is convenient, at the intersection of two major freeways, although its not surrounded by retail or other hotels....off a little by itself.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Latam82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 28, 2013
It's wonderful to hear about your stay with us. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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941 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Juan, Puerto Rico
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed February 25, 2013 via mobile

I have stayed here several times and I like the place. The furniture in the room is beginning to show it's age, but the rooms are clean. For a two room suite, I don't see how you can beat it. The breakfast is good, the staff is friendly, the location is great.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 28, 2013
We are so glad we met your needs when staying with us. Looking forward to your return visit to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed February 21, 2013

The friendliness factor of this hotel staff is an A++. From James the shuttle bus driver to Jen and others at the desk, the staff could not be friendlier or more accommodating.
Our room was OK. The upholstered sofa and chair were worn and the pull out bed mattress had a permanent sag.
I've stayed in many Embassy Suites that feature the same complimentary breakfast. The dining area at this one is grimy. The sticky floors and food counters, mounds of overripe melons, and a very limited toast selection of either white bread or English muffins were not up to the usual Embassy Suites standards. This is an average hotel with an above average price.

Room Tip: With the number of shrieking, fun loving elevator riding kids on the weekends, avoid rooms near the...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NoDaker52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 22, 2013
We are glad you enjoyed our service. It's unfortunate the condition of your suite and breakfast were not up to speed. We will utilize your review to correct items needed. We look forward to your return visit to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Aransas, Texas
Level Contributor
354 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 bubbles Reviewed February 20, 2013

We came to SA to go a medical appt. Hotel was full of kids, looked like some type of tournament? Hotel is older, and needs renovating. Elevators were slow and hotel looks dated. Staff was very friendly, and bartender during happy hour was very nice. Breakfast as usual was plentiful. Glad they served coffee, as there was only 1 packet in room? I personally don't like the lack of privacy with the rooms facing out towards inside of hotel. The curtains get caught in the door.
I haven't stayed at an Embassy Suites in awhile. Don't recommend this property for business travelers unless you can sleep well with kids running around. The smell of breakfast aroma was a bit over-whelming. The price was good though.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 22, 2013
Thank you for your comments regarding your stay with us. We will utilize your feedback to make the needed improvements you mentioned. We look forward to hosting you and your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain Center, California
2 reviews
5 of 5 bubbles Reviewed February 19, 2013

Super personality, great listener and conversationalist, cares about her guests with "above and beyond" follow through! Wow...you don't find that combination very often. Fortunate for the Embassy Suites.

Room Tip: I've been in rooms on 3 floors over 3 weeks (5 more floors to go!) and quality is consistent. A...
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Larry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 22, 2013
Thanks for the kind regards regarding Iliana. She is truly an assist to our hotel. We look forward to servicing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
175 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 bubbles Reviewed February 6, 2013

I travel from time to time to San Antonio and always stay at the Embassy suites. Location wise it is situated within short distance to the freeway which makes the travel nice and easy. However, try to ask for a room which is not overlooking the road! It can make it noisy during the night and if you are a light sleeper that could spoil your night.

Apart from that, the rooms are big, the bed comfy, breakfast is OK and generous.

As said in the title, it is good for business, but would not take my wife on holidays there. Would rather stay in Central San Antonio.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mexicofriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 8, 2013
We are glad our hotel meets your business needs and will look into the comment regarding noice on the freeway side of our hotel. Look forwad to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

As my trip was business in nature, i did not personally choose this hotel but could not have been any happier with the result. this was one of the best hotels i have ever stayed in. ambience, a generously sized room, delicious complimentary breakfast and a very attentive staff. i hope to return to san antonio for a pleasure trip and will without a doubt return to this embassy suites hotel. there were no negatives during my stay and that is somewhat rare these days. treat yourself to this delightful hotel.

Room Tip: ask for a room with a balcony - a nice touch.
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ladyfreedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio - NW I-10, responded to this review, February 8, 2013
It doesn't get any better than a perfect stay. We are glad everything worked out and look forward to you staying with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Antonio - NW I-10

Property: Embassy Suites by Hilton San Antonio - NW I-10
Address: 7750 Briaridge Dr, San Antonio, TX 78230-4804
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio - NW I-10 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites San Antonio
San Antonio Embassy Suites

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