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“Spring Break in San Antonio, Texas”

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Embassy Suites by Hilton San Antonio Airport
Ranked #34 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed March 21, 2014

This hotel is very convenient to the San Antonio airport, Hertz Rental facility, just of the freeways, and close enough to the tourist attractions in San Antonio, Texas for families to book accomadations for Spring Break week in Texas. The normal amenities, breakfast, and manager's reception, provided by Embassy Suites makes it a great property for families to lodge while traveling. Just make sure to not travel to San Antonio during the week of Spring Break for Texas schools.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded April 25, 2014

Thank you for your review and we are pleaed you enjoyed your stay!

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683 - 689 of 981 reviews

Reviewed March 21, 2014 via mobile

First I will start off with the Latin woman that is responsible for the grill during breakfast (Maria C). Now breakfast is suppose to start at 6am but Maria doesn't pull the gate up until 607 - 610. So most people get annoyed and simply grab something from the buffet. Even after she pulls up the gate, don't expect her to take your order right away because she is busy moving things around so that her kitchen is perfect and to her liking. Day 2: repeat! Same thing. On the 3rd morning I decided to arrive at 630. Well there was no cook behind the counter. After waiting for about 5 minutes the two other guest ( one in front of me in the line and the other behind me) opted for the buffet. I continued to wait and about 3 minutes later good old Maria appeared with 2 bottles of water and some oranges. She made no apologies, walked into the kitchen, washed her oranges, placed her water in some hidden location, and started to rearrange some pans that were underneath the grill. She finally took my order. Another overcooked omelet. The omelet are over cooked because she finds some other task to work on while the omelet is cooking. Oh Maria! Your OCD is out of control!!!

Now the hotel. The lobby is nice. The room decor is old. Circa 1989. Formica old. The mini-fridge is old too. Remember the faux wood-grain finish that was popular about 20 years ago? It's here! But the hotel is very clean. Extremely clean. Cleaner than some Waldorf's and Hiltons.

The evening reception is great. The bartender is awesome!

Now if they renovated and retrained Maria on Embassy brand customer service, this place would be a hit! I will be in San Antonio on business off and on for a few months. I doubt that I would rebook here. It looks like they have some type of military contract so they could care less!

This one missed the mark.

Stayed: March 2014, traveled on business
Thank waltertainment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded March 24, 2014

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with our food & beverage staff to ensure this does not happen again. I have also expressed your appreciation of the hotel's cleanliness to our housekeeping department and thanked them for a job well done. I hope that if your travels bring you back to the area that you will consider staying with us again. Thank you again; I appreciate your honest feedback.

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Reviewed March 19, 2014

My husband, my sister, and I stayed 3 nights (March 1st-4th 2014) at Embassy Suites Hotel San Antonio Airport while visiting family. It was a personal homecoming for us since we are now senior citizens who were born and raised in San Antonio but now live far away. The staff was always so nice, cheerful and helpful... beautiful smiles from all of them lifted our spirits every day. Sandra and Brian at the front desk made us feel very welcome and made it possible for us to move from a standard suite to a 2 bedroom/2 bath suite on the 9th floor which provided a separate sleeping space to accommodate one of us who snores. The beautiful rooms were clean and spacious with comfortable beds and pillows. The complimentary toiletries in the baths (soap/shampoo, etc) were high quality (Crabtree & Evelyn). The suites had in-room coffee maker, fridge, microwave, and a bar sink. The lower atrium had large areas of tables with ample seating for eating or socializing where each morning we enjoyed a complementary made-to-order full hot breakfast. The breakfast selections were delicious with perfectly cooked omelets along with pancakes, potatoes, bacon, sausage, fresh fruit, hot oatmeal, juice, coffee, tea, milk. There was also toast, muffins, bagels, and dry cereals (which we noticed some little kids seemed to prefer). The only thing missing was real butter since the only spread available was a butter substitute which did not match the quality of the rest of the breakfast. However, there was real half & half creamer for the coffee which we did appreciate. It was impressive to see how efficient the omelet chef was in serving so many people. There was very little wait time and all guests wanting made-to-order omelets filled with a large variety of self-selected ingredients were quickly served. There was a separate hot buffet-style area for those who wanted simple scrambled eggs along with bacon, sausage, potatoes, pancakes. The huge complimentary breakfasts started our days off very nicely. We also enjoyed the manager's reception every evening starting at 5:30pm with snacks and complementary drinks (both with and without alcohol). The bar tenders (Valentino and Heidi) were very good at making whatever drink was requested ... wine was also an option. The complementary snacks were simple but tasty (popcorn, party-mix, pretzels, gold-fish, chips & salsa). It was a very pleasant way to wind down each evening. We are very glad that we chose this Embassy Suites next to the San Antonio Airport and hope we have an opportunity to stay there again in the future. Thank you Sandra, Brian, Valentino, and Heidi for making our stay so delightful. ~The Cummins Family

Room Tip: Recommend rooms on the 9th floor to be in a quiet area (up high and away from any lobby/atrium noise...
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  • Stayed: March 2014, traveled with family
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1  Thank alligatorpointer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded March 24, 2014

WOW! Thank you for all of the kind words. I have reached out to our team and the specific team members you have mentioned to thank them for the tireless effort they put forth for our guests. Comments and guest experiences like these make it easy for the smiles to continue.

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Reviewed March 17, 2014

This was a very nice hotel with great amenities for families. Very large suites! The complimentary breakfast had a made to order breakfast station with omelets. Our children had a blast and did not want to leave.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mannaser M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded March 24, 2014

Thank you for the review and we look forward to your return to San Antonio.

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Reviewed March 15, 2014

We stayed during the busy spring break week and the hotel was great! The complimentary breakfast where you could get omelets and pancakes as well as eggs and bacon was a welcome site each morning with children! The complimentary evening reception was a nice touch after a day of fun. It included a wide variety of drinks and snacks such as popcorn and goldfish. The kids had a view of the airplanes from the airport which they loved but you could not hear which didn't interrupt sleeping. They swam in the indoor pool and the fitness center was good too! I would definitely stay here again!!!!!!

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded March 24, 2014

We are so pleased that your are, "Happy Happy Happy" with your most recent stay with us and look forward to seeing you again soon!

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Reviewed March 13, 2014

A great idea those many years ago, when you got a suite at a reasonable price, in a good location.
It has not been maintained or updated though, it looks faded and dated, borderline dump.
No matter how good the breakfast was, free too. The experience is depressive.......
Good properties let go, what a pity.

Room Tip: Go somewhere else .....
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  • Stayed: March 2014, traveled on business
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Thank FloridaBetterhalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded March 24, 2014

We appreciate the valuable feedback you provided us. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so in certain aspects of your visit, particularly involving what you describe as some condition opportunities. We would certainly love to be a brand new hotel or soon be blessed with a multi-million dollar renovation, but those decisions are made above the hotel level. That being said, our dedicated team works hard to provide our guests with a very clean, friendly and comfortable hotel and I firmly believe we hit the bullseye there.

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Reviewed March 11, 2014

Service at the hotel was fine. The hotel looks like it needs a makeover. However, our room was clean. Breakfast was just okay. Happy hour snacks weren't as good as at other Embassy's that we've stayed at. I probably wouldn't stay there again.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith H, General Manager at Embassy Suites by Hilton San Antonio Airport, responded to this reviewResponded March 24, 2014

We appreciate you taking the time to give us feedback as we are constantly trying to improve our guest's experience. We actively listen to all our guests that choose to share the details of their stay. I have also shared your feedback with the hotel food and beverage team so we can continue to take steps to improve our hotel and level of service. Although we cannot do a lot about some condition items of the hotel, we do take great pride in our cleanliness scores and presenting a clean and comfortable hotel to our guests.

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Additional Information about Embassy Suites by Hilton San Antonio Airport

Address: 10110 N US Highway 281, San Antonio, TX 78216-4647
Phone Number:
Location: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Business Hotel in San Antonio
Price Range: $123 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Airport 3.5*
Number of rooms: 263
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Also Known As:
San Antonio Embassy Suites
Embassy Suites San Antonio Tx

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