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“Not what I've come to expect from Courtyard.”

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Courtyard San Antonio Airport
Ranked #145 of 358 Hotels in San Antonio
Cincinnati, Ohio
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not what I've come to expect from Courtyard.”
Reviewed January 30, 2013

We stayed just one night. The staff was generally friendly and courteous. This is an older facility, the furnishings in the sleeping area were similar to what we've seen at other Courtyards, however it looks like they took the bathroom out of a Super 8. There were several vagrants wandering along Broadway in front of the hotel as we arrived, thankfully the hotel has a fenced and gated parking area which requires a room card to access. You can probably do better, we drove just a few miles to eat dinner and passed a brand new Courtyard in a much nicer area.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    55
    71
    30
    17
    10
See reviews for
46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
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English first
Dallas, TX
Level 5 Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 30, 2013

This is mainly a business hotel, so it typically does not sell out on weekends. Great place to stay at a reasonable rate, no trouble with parking, and convenient to nearby shopping, restaurants, clubs and the airport.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank northdallastx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 26, 2012

Overpriced and filthy. I don't care if you are "rennovating". There is no excuse for stained sheets and stained curtains in a hotel. You may also want to get out some landscapers once in a while to clean up the grounds. Marriott should be ashamed to have their brand associated with this building. Especially with the amount of competition out there. I only gave it what I did for the front desk agent, Christina, who was very accomodating. Stay else where.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Shawnio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska, USA
Level 5 Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 4, 2012 via mobile

The front desk staff (Ben and a young woman) were very accommodating in assisting me with prompt transportation in returning my rental car to the airport and with the shuttle the next morning. Rooms were clean, comfortable and quiet. I would stay here again!!

Stayed November 2012, traveled on business
Helpful?
2 Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 13, 2012

The reason I chose this hotel was the location and price. The reviews also seemed to be favorable. However, I can say it was not that special. And sadly, it really doesn't take a fancy hotel or lots of glamour to make a hotel great. What really makes a great hotel is the customer service, and this is where the hotel is lacking. My family was in town for the RnR Marathon and both nights the a/c in our room shut off in the middle of the night. This ended up happening to 2 other rooms family was staying in. Front desk was unable to help. I requested a late check out a couple of days before we arrived, reconfirmed again upon check-in and again the night before. Yet after the race our room the door was locked. So when we approached Front Desk about re-keying our cards they gave us a hard time and told us they were not able to honor the late check-out. But luckily the lady who I had originally talked with made notes in the reservation, it was just a matter of getting that hag up at Front Desk to read it. To top it all off, in the wee hours of race day morning the smoke detector starts going off in the room...and won't stop. Had to call Front Desk where they first refused to remove it. They only did after raising hell that in a couple of short hours we were going to have to run 13.1 miles!! Next day nothing was comped; they essentially just threw their hands in the air and said they didn't care. Very disappointing customer service all the way around, physical location of the property is fine and cheap. But the price isn't so low that I can't find somewhere else that's better

Room Tip: Look out for rogue socks, we found a pair in our room which made us doubt room cleanliness
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level 5 Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 10, 2012

Very convenient to the airport and access to the freeway system for all other San Antonio destinations. Very clean, new, efficient use of space. Free wifi. Good value. Plenty of parking on site and no charge for parking. Snackbar with breafast, lunch and dinner items for purchase. Short list.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
Reviewed November 5, 2012

This hotel is great if your on business or pleasure, I was there with some family had two rooms and 4 people in each room. The housekeeping staff must have noticed and left extra towels in the room for us, room was always clean when we got back, pool was nice to relax at visit. I would recommend this hotel to anyone traveling to the San Antonio area, close to airport and has shuttle, and close to freeways. I used to live in San Antonio and the north (where this hotel is at) is where everything is at.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phillip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Antonio Airport

Property: Courtyard San Antonio Airport
Address: 8615 Broadway St, San Antonio, TX 78217-6315
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#73 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Antonio Airport 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Courtyard By Marriott San Antonio Airport Hotel San Antonio
San Antonio Marriott
San Antonio Courtyard

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