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“Very dissatisfied - very unprofessional.”

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Americas Best Value Inn-AT&T Center
Ranked #228 of 354 Hotels in San Antonio
Austin, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very dissatisfied - very unprofessional.”
1 of 5 bubbles Reviewed August 27, 2007

San Antonio - Best Value Inn, August 18, 2007 -Terrible
Very disappointed with the management services. Upon arrival the manager requested for the paper that I had which I could not understand why he needed that. I had done a mapquest and marked down my confirmation number that I had obtained from hotels.com. Mangement was not very friendly or making us welcome to the hotel. We go to the hotel room and later find that towels, soap and shampoo were not provided for two people. One bottle of shampoo, soap and one large towel, face towel and wash towel. We happen to bring our own soap and shampoo but just the fact that it was not provided. I would not stay at that location again.

  • Liked — Had a place to sleep and was like five or ten minutes from the AT&T Center.
  • Disliked — It was upstairs but not a big problem.
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank car091130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVI35GM, General Manager at Americas Best Value Inn-AT&T Center, responded to this review, March 4, 2014
Dear Guest.
We are terribly sorry to hear about your stay at our Hotel last year. We truly apologize for all your issues . The Hotel has been under new management for years now and we have been working hard on cleaning up the property. We hope that you will visit us again so that we may make it up to you.
Thank you for your comments and I hope you have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

49 reviews from our community

Traveler rating
    11
    10
    3
    7
    18
See reviews for
24
12
2
3
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Francisco
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed May 22, 2007

Ok, first the positives: The room is nice and clean (with the exception of the bathtub). It has recently been renovated and so the furniture is new. You get a nice TV and those little luxuries such as a fridge, mirowave, iron, ironing board, hairdryer etc. which was a surprise as the hotel was very cheap. The outdoor pool was nice and clean but very small and not the nicest place to swim - right next to the freeway.
Location wise this would be great if you have a car. If, like us, you dont. It's not a good place to go. As it is on the freeway, to get to Downtown you have to get the bus. There are no grocery stores of any kind within a mile and you cannot walk it as it is a freeway. Now that we have managed to figure out the bus timetable, its nowhere near as bad as initially thought - though the hotel does not supply timetables and the lady I spoke to had no idea when the buses came past. There is no ATM here and so if you need the bus, you have to take a taxi ito town at the cost of around $13 to get to one to get cash to pay for it. Eating out isnt as bad - there's a quaint little cafe nearby that serves good simple food and all the pizza places deliver here - for a delivery fee (thats not normal is it?!). Splashtown (water park) is over the freeway which looks pretty cool, though we've been here for 3 days and havent seen any life in it so far despite the leaflets saying its all open.
The staff are friendly despite their lack of knowledge about the buses, but the cleaners seem to enjoy scaring the hell out of you when you're in bed by hammering on the door over and over to see if you need your room cleaning. They also seem to take "hang on a minute" as "knock louder and more frequently" as well so a lie in is out of the question (there are no signs to hang on the door to say "Do Not Disturb").
Other than that, it's bearable and could have been much worse. But as I said before, I highly recommend a car rental!

  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank tors2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVI35GM, General Manager at Americas Best Value Inn-AT&T Center, responded to this review, March 4, 2014
Dear Guest.
We are terribly sorry to hear about your stay at our Hotel . We truly apologize for the bad experience. The Hotel has been under new management for years now and we have been working hard on cleaning up the property. We hope that you will visit us again so that we may make it up to you.
Thank you for your comments and I hope you have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 5, 2007

This was one awful place to stay. To start with, they charged more than was stated when we booked. Actually, the price went up $20 more dollars per night. To make matters worse, the room was very dirty. The mattress on one of the beds was all covered with stains. There is no way I would allow my boys to sleep on that bed. After talking with the management, we cut our losses and stayed at the La Quinta down the road. It was a lot cheaper and cleaner.

Stayed February 2007
Helpful?
1 Thank wildcatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABVI35GM, General Manager at Americas Best Value Inn-AT&T Center, responded to this review, March 4, 2014
Dear Guest.
We are terribly sorry to hear about your stay at our Hotel . We truly apologize for the bad experience. The Hotel has been under new management for years now and we have been working hard on cleaning up the property. We hope that you will visit us again so that we may make it up to you.
Thank you for your comments and I hope you have a great day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn-AT&T Center

Property: Americas Best Value Inn-AT&T Center
Address: 3645 N Panam Expy, San Antonio, TX 78219-2322 (Formerly Travelodge San Antonio)
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #228 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn-AT&T Center 2*
Number of rooms: 77
Reservation Options:
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