The entire hotel smelled like the chlorine from the swimming pool. The floors had visible dirt and mud on them. The carpets were stained in the halls and carpet and furniture was stained in my room. The sheets were soiled in my room. There were bugs in my bed. The toilet leaked water onto the floor. The bath room was dirty under the counter. The WIFI did not work, (I tried it on four devices). The manager was rude, and did not return phone calls, and the staff at the front desk and the hotel seemed to fear the manager and owner. The owner concealed her identity and made we wait two days to see a manager. I had to play the waiting game to see him only because I sat in the lobby and waited. He was rude, and showed very little leadership. I was charged $119.00 per night for a sleazed motel that resembled a place where drug dealer and prostitutes hang out. When I realized who the manager and owner were, it all made perfect sense. The classic story of a money hungry owner and a slum lord working together to destroy the standard class of America middle class. Their classless behavior would prohibit them from remembering the lesson from Hospitality 101. Clean and COMFORTable----it’s in the names on the building, and they still missed the mark. Shame.
NEVER AGAIN CHOICE HOTELS, NEVER AGAIN! The health department will hear from me.
- Official Description (provided by the hotel):
- All suite hotel centrally located to all of San Antonio's attractions. ... more less
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- Also Known As:
- Comfort Suites North Ih 35 Hotel San Antonio
- Comfort Suites San Antonio
- San Antonio Comfort Suites