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“great location, terrible housekeeping”

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Staybridge Suites San Antonio NW near Six Flags Fiesta Texas
Ranked #85 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed January 6, 2014

stayed at this hotel dec 28 - jan 3. hotel is OK, location is good. unfortunately, house keeping was HORRIBLE…

dec 29 - came back at night, room had not been done despite the fact of requesting the service at check in (they require you to do this since its a weekend and they don't provide cleaning during the weekends unless you specifically request it)

dec 30 - room was done, trash was not taken out (we had plenty pot trash considering room was not cleaned the day before. has to take it out ourselves). sofa bed was not done, had to do it ourselves for the second time

dec 31 - room was done as expected

jan 1st - came back to hotel late at night to find room was not cleaned and a note was slipped under the door reminding us that in observance of the holiday, there was no housekeeping that day… #1, we were never told in advance, #2, if hotel is charging you a full rate, the service is expected regardless of being a holiday or not (this is a hotel for crying out loud). had to get towels from front desk

jan 2nd - came back to hotel late at night, room was done, kids take a shower, NO towels whatsoever in the room. had to run down to get them from front desk as the kids were all wet. front desk only had hand towels and send correct towels later on

jan 3rd - fortunately checked out, hope the room would be cleaned properly for next guest

will obviously not return to this location

Room Tip: bring your own towels
  • Stayed: December 2013, traveled with family
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Review collected in partnership with this hotel
Thank daniel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDeskSprvsr, Front Office Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded January 15, 2014

Dear Daniel,

Thank you for bringing these issues to our attention, here at Staybridge Suites our goal is to exceed every guests expectations and we have fallen short of that here. We would like you to know that we have taken steps to improve our service and are looking forward to seeing you and your family the next time you are in San Antonio. Please let me know if I can be of any further assistance.
Shelly-Front Office Supervisor

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Reviews (218)
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123 - 129 of 218 reviews

Reviewed December 31, 2013 via mobile

Very spacious & clean. Very friendly and helpful staff. Really appreciated all the extras in the room. We thought the breakfast hours ended too early for people on vacation. A little too much noise during the morning hours.

Stayed: December 2013, traveled as a couple
Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDeskSprvsr, Front Office Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded January 15, 2014

Thank you so much for your review! We really appreciate when a guest takes the time out of their day to let us know that we exceeded their expectations. We will look into the breakfast hours and see if there are any adjustments that we can make. Please let me know if I can be of any futher assistance or if you come back to San Antonio!
Shelly-Front Office Supervisor
Smontelione@staybridgesa.com

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Reviewed December 9, 2013

We rented the 2 bedroom suite through the BMT Friends and Family program (bmtfamilytravel.com) for the best rate! We were able to add our IHG rewards # at check in. Every day included a delicious breakfast. If you needed to leave for the base before breakfast was out, you could grab a coffee or juice and a muffin to take with you. Monday through Friday also offered free food and beverages from around 4:30 to 7:30. The fitness center and laundry were also fantastic. Each bedroom had a door that closed and it's own bathroom, separate sink/vanity and closet which was helpful for us because we were able to also accommodate parents, brother, aunt, and girlfriend. It was nice to have the kitchen and living room area when our airman was there to hang out. The only negative is the hotel allows,pets and our room had stains on the carpet. Other than the stains, everything else was very clean! It was very affordable for our party of 5!

  • Stayed: November 2013, traveled with family
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Thank ILovetotravel136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDeskSprvsr, Front Office Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded January 5, 2014

Dear Ilovetotravel136,

Thank you so much for your fantastic review! I am glad that we were able to meet and it sounds like exceed your expectations. We are currently in the process of deep cleaning the rooms and re-vamping the pet policy to only have pets in certain rooms so that we don't have issues like this or other issues that could come up as a result of someone's 4 legged family member :-)
I look forward to seeing you the next time you are in San Antonio to see our improvements! Please feel free to contact me directly if I can be of any further assistance.
Shelly-Front Office Supervisor
Smontelione@staybridgesa.com

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Reviewed November 30, 2013

Our family stayed there several days during Thanksgiving week. We were very pleased with all the accommodations and amenities. Rebecca and all the staff were very friendly, courteous, polite, and responsive to all requests. The hot breakfast buffet and the manager's weekday receptions were outstanding! We could not have asked for a better stay.

  • Stayed: November 2013, traveled with family
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Thank TripGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontDeskSprvsr, Front Office Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded December 15, 2013

Dear TripGourmet,

Thank you for such a heartfelt review! We are glad that we were able to meet your expectations and hope to see you the next time you are in San Antonio!
Shelly- Front Office Supervisor
Smontelione@staybridgesa.com

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Reviewed October 3, 2013

I stayed here whilst working at Six Flags for the summer so for three months mid June-September. Good things: the staff are generally friendly, the food, the rate we received.
That's it.

As part of our written contract with Staybridge Suites, they said they would provide transport for us to work. They decided to stop this half way through even though it was clearly in our long-stay agreement with them. They then stopped taking our group anywhere within a 3 mile radius (also in the agreement for all guests) making basic trips impossible. If you are a large group, I would not stay here. If you cause the managers any sort of effort, they seemed to turn spiteful which is obviously not how you want to be treated at a hotel, long stay or not. There seem to be quite a few company contracts with the hotel, which if you are looking for, I would not recommend here.

The General Manager was verbally abuse and physically threatening to members of our group - we have tried complaining to their headquarters with no response. After the first week of our twelve week stay, they stopped cleaning our room on a regular basis meaning we had to constantly nag the staff throughout our entire stay which caused constant friction and hostility. We received very bad service at numerous points for asking our trash to be taken out daily - being told to stay at another hotel, flippant receptionists, rooms not being cleaned for four days despite asking every morning.

Some of the staff are really friendly as other reviews have said and will add to your experience, they'll chat with you and join you for a drink in the courtyard kind of thing which was nice. The overall experience however needs to improve vastly. I'm still shocked that they advertise themselves on being a long-stay hotel. If this is a pit stop for you, then go for it if it's the right price but I would never, ever, stay at any Staybridge Suites again.

  • Stayed: June 2013, traveled on business
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Thank applausetorogues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_55_12, General Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded October 5, 2013

Dear Applausetoroques,
On behalf of the Staybridge Suites Six Flags Texas, we are saddened to hear that your overall experience was not to your needs.
As a newly appointed General Manager, it is my responsibilities to assure that not only one guest but all guest that choose to stay in our hotel are comfortable and have a memorable experience.
Upon my arrival I assessed and did have to make changes that were in the best interest of the hotel and its guests.
Several of these changes did directly involve your group AAG thus not aligning to your needs, but were approved and accepted by Mr. Josh Bryant at AAG. Again ,these changes were brought upon by recent guest surveys and complaints, including the hotel staff.
Under no circumstance were my actions meant to be abusive and or physically threatening to you and your colleague, in fact it was because of your colleague that we refrained from taking further action about the future stay of your group. These grievances were noted and submitted to your liaison at AAG.
No one enjoys and or reacts to negative connotations or threatening verbal abuse such as the one AAG and several of its participants displayed, however these were handled with the appropriate personnel and have assured that these will not occur in the future.
I am happy to report that the changes that were made and are currently on going have been positive with the current in house and repeated guests.
The great news is that we are in final negotiations to continue to have AAG and its participants as a business relationship this upcoming 2014!
We do hope that you continue to allow IHG and its properties the opportunity to host you and your colleagues.
Sincerely,
Paul Amaya
GM

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Reviewed October 2, 2013

We stayed in the two bedroom suite, very clean, spacious rooms, two bathrooms, breakfast very complete.
No noise, no smells, impeccable cleanliness.
The staff very friendly, smiling and availability magnificent serving us and help us. Internet, free washer and dryer.
We will definitely stay at this hotel.

Room Tip: For the orientation of the hotel, no noise from outside the two-bedroom suite.
  • Stayed: September 2013, traveled with friends
    • Value
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Thank Felipe Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_55_12, General Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded October 5, 2013

Dear ToucheT49,
I want to thank you for taking time to write such kind words in regards to our hotel and staff. Coming aboard this past August, it was evident that the hotel certainly had/has its opportunities and as you were witness to it during your stay, it did and continues to have its challenges.
We are fortunate to have had you and your family join our family here at the Staybridge San Antonio Six Flags.
We miss you and we are looking forward to having you and your family return for the Summer of 2014!
You will be amazed at the changes and modifications the staff and hotel have made!
To reiterate, thank you for your business.
Sincerely,
Paul Amaya
GM

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Reviewed September 11, 2013

My three teenagers and I stayed here while waiting to move into a new home here in North San Antonio. Upon entering, the Front Desk Attendant, Christina, gave me exceptional service and attention and referred me directly to Nathan the Director of Sales, who gave me a great price for the time frame we would be staying, and was very appreciative of my Military Service. Extremely Impressive Management Team of Nathan combined with the new General Manager, Paul, as they always take time to greet guests and actually care about their stay, and they care about their employees, and making improvements on the facility is a top priority. As for the room, lots of space, clean and comfortable and the completely equipped kitchenette was a huge plus! The morning full hot breakfast and three evenings a week light dinners and Kitchen Team that prepared the meals were nothing but Wonderful! Always a kind word and great service. The diligence and professionalism of the Maintenance Man, Lazarus was amazing. the Entire Staff made us feel like we were at home and family. I will be recommending this hotel to the Military organizations I am involved in, especially to US Paralympics, for lodging of athletes and support staff for any competitions that are held here in San Antonio. Thank you from this Disabled Vet and Her Family!

Room Tip: One and Two Bedroom Suites are the roomiest and feel most like home!
  • Stayed: August 2013, traveled with family
    • Value
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Thank ToucheT49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MG_55_12, General Manager at Staybridge Suites San Antonio NW near Six Flags Fiesta Texas, responded to this reviewResponded October 5, 2013

Dear ToucheT49,
My name is Paul Amaya and I wanted to thank you for taking time to write us a great review, its not everyday that a travelers takes time to write such wonderful comments about our hotel and most importantly our staff.
We miss you and your family, including your four legged friends, thank you again! We hope you come by again this upcoming Summer 2014 to see the changes and modifications we are currently working on!
Congratulations on your latest Kayak victory! See you soon....
Paul Amaya
GM

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Additional Information about Staybridge Suites San Antonio NW near Six Flags Fiesta Texas

Address: 6919 N Loop 1604 W, San Antonio, TX 78249-1102
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in San Antonio
#28 Family Hotel in San Antonio
#59 Romantic Hotel in San Antonio
Price Range: $112 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites San Antonio NW near Six Flags Fiesta Texas 3*
Number of rooms: 120
Official Description (provided by the hotel):
DISCOVER A FRESH APPROACHTO YOUR EXTENDED STAY Staybridge Suites hotels offer the comforts and warmth of home with the conveniences of the office, while offering great rates on your extended stay. From spacious suites with fully equipped kitchens to complimentary conveniences like the 24-hour Fitness Room, Laundry Room and Business Center. Our team invites you to stay with us soon at any one of our nearly 200 locations, where you can find a home while traveling on the road. Relax in your studio, one-bedroom or two-bedroom/two-bathroom suite with enough space, storage and flexibility to make your suite feel like home.* Work at your leisure at the desk, or kick back on the chaise lounge for a movie or game. It's your space, make it your own. If you want, bring your best friend along. Pets are welcome.** While you live with us, entertain friends or serve up comfort food favorites in your fully equipped kitchen. Each spacious suite offers: • Fully equipped kitchen• Full-size refrigerator with ice maker• Microwave oven• Cooktop stove• Toaster and coffeemaker• Dishwasher• Iron and ironing board• Free high-speed Internet access• Large, well-lit workspace• Flexible storage areasAnd find comforts outside of your suite to help you feel at home. Our hotels offer a Fitness Room, Laundry Room and Business Center—all complimentary and open 24/7 for your convenience.The Social and Gathering PlacesEvery Tuesday–Thursday, enjoy great food, drinks and conversation at The Social evening receptions. Staybridge Suites hotels offer many spaces to relax in, either with a group by the fireplace or in front of the flatscreen or with a book. Outdoor SpaceStaybridge Suites hotels offer great outdoor spaces—like The Patio and The Backyard—to play sports or relax in after a long day. Join us for our Wednesday night BBQs in the Backyard*. Complimentary Breakfast BuffetStart each day with our complimentary hot breakfast buffet with a not-so-everyday spread of freshly prepared breakfast favorites and Wolfgang Puck Coffee. Make a waffle your way with tasty toppings or sample a healthy serving of fruit and yogurt. Stay ConnectedKeep up with work, family and friends with Wireless Anywhere—free Internet access throughout the entire hotel. In addition, all suites have wired high-speed access and our 24-hour business center has computers, laser printing and business supplies available for use.24/7 ConveniencesStaybridge Suites hotels make it easy for you to keep up with your workout routine and your laundry. Our Fitness Room is conveniently located next to the Laundry Room, both open 24/7 for your convenience. The Pantry convenience store is open around the clock. Stock up on easy-to-prepare meals, your favorite snacks, beverages and necessities any time. ... more   less 
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