I was looking forward to staying at the relatively new Grand Hyatt. The building is a dramatic addition to the San Antonio skyline. The hotel was excellent in most every respect, almost. The valet parking was $33/night - no doubt the most expensive in town, if not the state. I had used the web check-in and was directed to the lobby kiosk in order to get the key . After fumbling with this machine 15 minutes ("please wait while we process your reservation") the machine at last told me I needed to go the the front desk to "complete" the reservation. Wait - hadn't I already "checked in" on the web some three hours earlier all in an effort to save time at the hotel? The line at the desk was long;
in a word, it took close to an hour to check in - unacceptable. I booked the Grand Club room, which came with some additional amenities, like the continental breakfast, etc. I was stunned at the extremely small size of the room - more like those of a small European hotel. The water pressure in the shower was weak and the TV reception was so poor, we finally turned it off and forgot about TV. The bed was comfy and the room was clean, but far ,far too small for the $400/night price. I've stayed at all neighboring hotels, and the value for the money is better anywhere else. The hotel offers no balcony rooms, though it appears from street level that it does have balconies. If you're looking for creature comforts, this place is regal - just expect to pay dearly for a room that was probably less than 450 sq feet. Rooms at both nearby Marriott properties are much larger, and have balconies to offer.
- Official Description (provided by the hotel):
- With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more less
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- Also Known As:
- Grand Hyatt San Antonio Hotel San Antonio
- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt