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Reviews (3,934)
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Reviewed October 21, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Allyson S, Manager at Grand Hyatt San Antonio, responded to this reviewResponded October 23, 2017

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Reviewed October 21, 2017

I stayed again and stayed in a couple of different room layouts and floors. The newly remodeled rooms turned out great with 55 inch TVs and a complete makeover of all the decorative items in the room. My favorite of all floors is the 23rd floor. That is the floor where the concierge/club room is located and they are providing good food - especially breakfast - and excellent service. Outstanding employees are Judy and Fernando. They are doing everything they are doing with a smile and are a class of their own making their regular guests feel welcome and at home. I am attaching a photo of them with their permission. So if you see them , smile back !

  • Stayed: October 2017, traveled with family
    • Sleep Quality
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    • Service
2  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allyson S, Manager at Grand Hyatt San Antonio, responded to this reviewResponded October 23, 2017

Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!

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Reviewed October 20, 2017

The rooms are decent but you are paying for a really nice lobby. It has a great location but so do many little boutique hotels that are cheaper such as the Menger Hotel which is right next to the Alamo and allot of the Presidents have stayed there. The Pearl Brewery historic area is great. It has a great farmers market on the weekend and there is a free tour by the Pearl Historic society which has a stand. The Hotel Emma is right next to the Pearl Historic site might be my favorite hotel in the whole country! It is an old brewery that they built into a five star hotel. My favorite bar is also inside the hotel Emma.Paramour is also a great roof top bar. If you take the river tours do it night during the day it is to hot. Tower of the Americas has some amazing views but make sure you go at night. Definitely utilize the double Decker service. It is very helpful and I paid a low price for the double Decker, tower of the Americas and river tour.

Stayed: September 2017, traveled on business
1  Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allyson S, Manager at Grand Hyatt San Antonio, responded to this reviewResponded October 23, 2017

Thank you for your feedback. We hope to see you again soon!

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Reviewed October 19, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Allyson S, Manager at Grand Hyatt San Antonio, responded to this reviewResponded October 23, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 19, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Allyson S, Manager at Grand Hyatt San Antonio, responded to this reviewResponded October 23, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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