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“Fantastic hotel” 5 of 5 bubbles
Review of Grand Hyatt San Antonio

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Grand Hyatt San Antonio
Ranked #19 of 353 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Fantastic hotel”
5 of 5 bubbles Reviewed July 15, 2013 via mobile

Outstanding hotel stay, staff were very friendly and helpful, facilities are excellent especially the gym, hotel is well located close to the convention centre, river walk and Alamo. Value was superb, cheaper than some pretty average holiday inns etc. Highly recommended

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank oldredjag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We appreciate your feedback and are looking forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,017 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (473)
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English first
Lewisville, TX
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

I took my daughter down to this hotel over 4th of July weekend to visit Sea World, Six Flags and to be on the Riverwalk. You can't beat the location if you're in San Antonio. Yes, staying at a hotel on the Riverwalk is a little more expensive, but it's worth the convenience of only being a short walk from the beautiful scenery and excellent selection of restaurants.

The service was impeccable from check-in to check-out. The elevator in the parking garage was fast and quickly brought you to the lobby. Then the hotel elevator took us to our 20th-floor room in just a matter of seconds! I'd say that due to the size of the hotel, as this hotel is adjacent to the convention center and has sizable meeting/ballrooms of it's own, can get noisy in the evenings, but this is to be expected somewhat. Since our room was high up in the hotel, this was a non-factor for us.

The room itself was gorgeous. The check-in attendant upgraded us to the allergy-friendly room and an excellent city view. The beds were firm and the pillows were extremely soft. We slept very, very well for all 3 nights. Yes, this room isn't the biggest, but this was not an issue as we didn't spend much time in the room except for sleeping!

We also had a breakfast package with our room rate. Therefore, we had access to the breakfast buffet at Bar Rojos. Now THIS is a real hotel breakfast! You had scrambled eggs, pancakes, sausage, potatoes, cereal, fruit, pastries, oatmeal, etc. I love to eat and enjoyed the buffet very much. Any my daughter is a bit picky but had no trouble finding something she liked.

Overall, we really enjoyed our stay and would highly recommend this hotel!

Room Tip: See if a room on a higher floor is available as you'll be further from the lobby and convention...
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Green Features: The allergy-friendly room we were upgraded to was fantastic.
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gatorjunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We are glad that you enjoyed your 4th of July weekend at the Grand Hyatt San Antonio. We are happy to hear you enjoyed our hotel's comfort and convenience and appreciate your review. Please come and visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 11, 2013 via mobile

I stayed at this property for two nights and would stay here again if I was visiting San Antonio. Although there was some construction happening outside the hotel, and inside (a new Ruth's Chris Steakhouse), the property was clean and quiet. It is literally steps from the river walk and there are SEVERAL dining options within walking distance. If the price is right, this is a very good choice in San Antonio.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hurley2519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Thank you for reviewing your experience with us during your recent business trip. We are glad that you enjoyed your stay and would like to welcome you back next time you travel to San Antonio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 10, 2013

I recently stayed at the Grand Hyatt San Antonio for a recent convention. Most of the staff was courteous and helpful. The location is perfect (right on the riverwalk). I have no major complains despite a few nicks and hiccups here, and there which are mostly due to the size of the Hotel. I would most definitely recommend this hotel.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jfirson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Thank you for your feedback. We are glad that you had a pleasurable experience. Please come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wisconsin
Level Contributor
187 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

We were just in San Antonio for a conference and had functions at the conference center which was right next door and at the Alamodome which was just across (pass under) the interstate. So fantastic location for those!! They have double beds, which are kinda small when you have to share. Staff and service were great. They do have a 24 hour Starbuck with sandwiches, pizza, drinks, etc which is very convienient. Loved it except the small beds.

Room Tip: Ask to look out over the front of the hotel (Market Street), much better view than the backside
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  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goneinaheartbeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Thank you for this kind review. We are happy to hear you enjoyed our property’s convenient location during your most recent visit to San Antonio. We hope that you will stay with us again next time your travels take you to our great city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
129 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed July 8, 2013 via mobile

Conveniently located at the edge of the riverwalk just steps to all San Antonio has to offer and just 4 blocks to the Alamo. The pool ia very nice with the infinity feel on the four sides. Very comfortable pillow top beds and nice amenities

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dreyes1047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Your kind review is much appreciated. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 7, 2013

We stayed at the Grand Hyatt for a recent convention. All the staff were very courteous and helpful. Since I was on the board of directors, we were able to use the Grand Club. The ladies in the Grand Club (Judy Botello and Angie Hernandez) were so friendly each morning and so helpful for any problems we had with the computers. The food was great. It was so nice to have yogurt, dried fruit, and nuts available anytime and the fresh salmon each am was such a treat besides the other usuals of bagels, breads, and cereal. Would definitely recommend this hotel for a convention as it was right on the riverwalk. My son lost his hat and they found it for him. Would definitely stay there again! The Grand Club was such a lovely place for our Board to gather frequently and relax.

Room Tip: 23rd floor was quiet, had the Grand club a few doors away.
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We are pleased to hear that you enjoyed the breakfast provided in our Grand Club. It is nice to know that we got your sons hat back to him! Please come back for and see us soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Antonio

Property: Grand Hyatt San Antonio
Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Official Description (provided by the hotel):
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
Reservation Options:
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt

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