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“Friendly & Courtious”

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Grand Hyatt San Antonio
Ranked #20 of 355 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Bronx, New York
1 review
“Friendly & Courtious”
Reviewed June 29, 2013

In terms of accommodating anyone who requests anything outside of what is expected, those who work at this hotel are very professional and do whatever it takes for you to be comfortable. My room had to be changed because the first one I was in was to far from the elevator and without any hesitation, I was accommodated in the exclusive Grand Club Service Lounge with excellent service offered my Angie H. and Judy B. I did not expect such a wonderful reception. They were kind, friendly, hospitable and professional. If anyone ever has the chance to meet these women, you will see what I mean.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rich v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We are glad that you enjoyed your accomodations and Grand Club access. Thank you for taking the time to review your stay. We hope to see you again during you next San Antonio trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (487)
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English first
Manila, Philippines
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 27, 2013

Stayed here for 5 nights for a conference at the Henry B. Gonzalez Convention Center right next door. The location is perfect. Booked at the club floor and the room was spacious and clean. The complimentary coffee in the room is Starbucks (a big plus!). The Club lounge food was a disappointment though. Food choices (breakfast, snacks, evening snacks) for the 6 days never changed! It was a limited choice of the same old, same old stuff day in, day out. Nothing close compared to the club floor spread in the Grand Hyatt, Hong Kong! They also have odd smelling toiletries which we didn't bother to use. Location though is perfect.. right next to the river walk and near many restaurants. Given that there were hundreds of guests, the express online check-out was a major plus!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FAtienza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We are appreciative of you taking the time to review your recent stay with us and are glad that you found our location to be perfect for your travel needs. Your feedback regarding dining options is appreciated and has been taken into consideration. We will be opening a Ruth's Chris Steak House on our river level this fall, and Bar Rojo (lobby) will be incorporating some new items as well. Please consider us next time your travels take you to San Antonio.
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Kansas City, Missouri
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 27, 2013

We stayed at this hotel for three nights during a business/pleasure trip. The hotel staff was outstanding. They did everything they could to meet our needs in the way of a room. The original room they put us in was rather small to put a baby bed. One call to the front desk and they helped us find a solution. They gave us a beautiful room with plenty of space and were most helpful in getting us settled at late hour. We would stay there again, no questions asked.
The daily apples available in the lobby are such a nice touch when away from healthy options at home. The concierge was knowledgeable and helpful, pointing us to two outstanding restaurants. This hotel, its smiling staff and CLEAN space made our trip to San Antonio so enjoyable.

Room Tip: Simply ask what room options they have available when booking. We should have asked this in advance.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Thank you for this very kind review. We are happy to hear you enjoyed our property during your business trip. We appreciate your feedback and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Clinton, Ohio
Level Contributor
3 reviews
Reviewed June 26, 2013

It's been several years since I last stayed at this hotel - they have really improved dramatically.

Location is perfect, an easy 2 minute stroll from the RiverWalk, and less than 5 minutes to a park with worth-seeing 'fountains'.

The entire hotel is spotless clean, (and has recycling containers - something I appreciate) excellent food, and if you have a chance to stay in a room that includes their "Grand Club" lounge, it's definitely worth the extra cost !

In particular, the Grand Club morning starts with an up-scale continental breakfast - no hot foods, but lots of very fresh fruit, nuts, a 'home-made' granola cereal plus all of the usual suspects.

Afternoon in the Grand Club lounge includes some REALLY good cookies, plus an assortment of beverages available throughout the day. 'happy hour' is $3 for a nice size glass of wine. And did I mention an exceptionally friendly and helpful staff - especially the morning and mid-afternoon crew

All-in-all, one of the best staff of any property (I stay over 50 nites a year). The rooms are a tad smaller than I'm used to, but mine came with a refrigerator, "Tower of Americas"

Room Tip: Ask for a view of the Tower of the Americas - or City view is OK too (there is no such thing as a...
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Green Features: Recycle containers in hall AND each room - one of the very few hotels with in-room
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We enjoyed reading your feedback and are happy to hear you had a wonderful stay with us! We are looking forward to your next San Antonio trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 26, 2013

I have stayed here twice in the last year. For a very large hotel, it runs like a clock. My room on the club floor was well appointed. The service was excellent there, although they could improve on the evening selection of food in the evenings. Fix your real restruant fast.. the selection in the 'bar' leaves much to be desired.

Room Tip: go for the club floor not near the elevator
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Thank you for your feedback. We will be opening Ruth's Chris Steak House next month and Bar Rojo will have some new menu items as well. We would love to have you back for a third stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 25, 2013

I stayed at the Grand Hyatt San Antonio in late April and again this week, for professional conferences. Both times, the rooms have been extremely clean with excellent housekeeping support. Elevators are fast and available. The Perks coffee shop really acts as a 24 hour a day mini deli, coffee shop, and emergency sundry supply store. Easy access to the San Antonio Convention Center and the Riverwalk.Rooms are spacious. Wireless internet is stable and strong. I like the convenient mini-fridges in each room. You can buy bottled drinks snacks and store them in your room.

Room Tip: I think rooms above the 20th floor have the best views.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hugsforall3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
We are glad that you have chosen to stay with Grand Hyatt San Antonio for both of your business trips. It is nice to know that you have found your room on each occassion to be clean and our housekeeping department supportive. Please allow us to provide you with this level of service during your next trip to this great city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 24, 2013 via mobile

Recently stayed at the Grand Hyatt Riverwalk on a quick family getaway, myself my two girls and a friend. We booked through a third party, which I try to steer clear of but it worked out fine. The room was very nice, clean, far from the elevator(boo), and the bathroom was fine.
Pool time was fabulous, there is a bar that has drinks for young and old alike, chips, fruit, and it makes the time down there fun for all.
This hotel is close to the Riverwalk , Tower of the Americas, Alamodome. Cultural Center.
Parking across the street is half the price of the hotel self parking and a third the price of valet.
Service was very good.
Breakfast was included as a free by from Priceline. It was very good, not really extensive, but good.
If I was to say anything not totally
Positive it's this one thing - they are very stingy with the amenities.
I would go again and stay at that hotel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crapsshooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Manager at Grand Hyatt San Antonio, responded to this review, August 16, 2013
Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Antonio

Property: Grand Hyatt San Antonio
Address: 600 East Market Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Official Description (provided by the hotel):
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt

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