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“Friendly staff and great location”

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Grand Hyatt San Antonio
Ranked #22 of 358 Hotels in San Antonio
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 28, 2013

It's a walk from the main Riverwalk area, but definitely worth the price. We got a room of the pool view and the Hemisfair Tower. Very comfortable. We had a corner suite and it was very quite. The restaurant was not open for dinner, but directly across the street was the River Center Mall. Plenty of restaurant choices in the Mall. Plus this also led us to the mainstream of the Riverwalk.

Room Tip: Corner suites are large and comfortable.
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  • Stayed: May 2013, traveled with friends
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Thank mare384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,935 - 2,941 of 3,636 reviews

Reviewed May 28, 2013

The staff made a special point of recogizing me even though I had not stayed for several months. The room was great. Wonderful location. Club lounge well appointed and staffed by friendly folks. Great views from high floors.

  • Stayed: January 2013, traveled on business
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Thank JesseWilliams1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

Our first time at this hotel and was pleasantly surprised after last minute booking for Memorial Day weekend. Friendly staff from the moment we arrived, rooms were very nice with comfortable beds and the hotel is walking distance to everything. We got a breakfast package included in our hotel stay and it was not a big selection but the omelets, croissants and fruit bar was great! We will definitely stay here again!

Room Tip: Choose a room on higher floors for the beautiful view of San Antonio.
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  • Stayed: May 2013, traveled as a couple
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Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

The first room i was checked in had strong bleach smell that I couldn't stand. I asked to change to a room. The front desk was friendly and switched the room for me. However, there were stains in the sink and bathroom wall. They were so obvious and I wondered how the cleaning person could left them there. Too tired to go back to the first floor to change room again, and wondering even if I switched room again, the situation wouldn't be better, I use toilet paper to clean myself. The rest stay was okay.

  • Stayed: April 2013, traveled on business
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Thank luciya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

My husband spent the weekend in San Antonio at the Grand Hyatt. We normally don't stay at Hyatt Hotels, but my husband received a promotion to apply for a Hyatt credit card and would receive extra points. Upon check-in they would not let us use the Hyatt card he had reserved the room with because we did not have it in hand yet, even though it was processed through Hyatt. So, we did not earn the points, which was the whole reason to get the card in the first place. When dropping the car at valet, the valet worker said, "You know it is $35," in a tone like he thought I couldn't afford that. My husband had ordered champagne and fruit to be delivered to the room and it never came. The room was solid dust, it was raining so we wanted to go to the bar and it was closed on a Saturday during the day, linens were removed from room but not replaced, and the list goes on. Needless to say we were not impressed and probably will not return to a Hyatt Hotel in the future.

  • Stayed: May 2013, traveled as a couple
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Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013 via mobile

Very nice! Friendly and accommodating staff. We were in a smaller room but it was a last minute reservation on a busy weekend. Lovely, large pool and fitness facility. Spacious bathroom with a large tub. We will definitely stay here again!

  • Stayed: May 2013
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Thank srfjustme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

Rooms nice & club level worth it for us. Not a big hot breakfast but lots of fruit & healthy fare which our family prefers. Location so close to sites and adjacent to river walk. New dinosaur exhibit in River center quaint but great with a real paleontologist giving one on one information with real artifacts.
Back to hotel-parking a bit confusing and expensive. Helpful staff but they seemed confused sometimes. Pay kiosk in hotel lobby never worked. Pool was small but adequate as most activities are the tourist sites. Would stay here again, especially for any meeting in adjacent convention center.

  • Stayed: May 2013, traveled on business
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Thank BChupka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt San Antonio

Address: 600 E Market St, San Antonio, TX 78205-2600
Phone Number:
Location: United States > Texas > San Antonio > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Price Range: $216 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Official Description (provided by the hotel):
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 
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Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt

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