We spent thanksgiving night here. It was clear that the hotel wasn't nearly full so we were annoyed to find that our 7th floor room 774 was as far from the elevator as one can get in this hotel and offered a lovely view of the highway complete with the noise. We immediately called and asked for a change and were sent to 2161 which was not as distant, but still offered little in the way of a view. My question is simple, if you're not full why not assign guests to the best available room? That initial room assignment assured we will not consider this property on a return visit to San Antonio. The room was fine, but certainly not up to the standard of other Grand Hyatts I've stayed at.
- Official Description (provided by the hotel):
- With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more less
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- Also Known As:
- Grand Hyatt San Antonio Hotel San Antonio
- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt