My husband and I booked the Grand Hyatt for our anniversary weekend, and we really enjoyed our stay. All of the hotel staff was extremely friendly and accommodating, from check-in to check-out. At check-in, we were greeted warmly and given a food and beverage credit to help celebrate our anniversary. We spent a lovely evening in the hotel bar, and the service there was outstanding; the calamari was excellent -- perfectly cooked -- and the drinks were well made (but overpriced, as you would expect from a hotel bar). Housekeeping gave us two free bottles of water one afternoon as we were leaving to go explore San Antonio, and always did an outstanding job of tidying up our room.
The accommodations were about what you'd expect from a higher-end business hotel. Our King room was spacious and tastefully decorated, if a little sterile. We got a very good rate on our stay, otherwise I might have been a little disappointed. The hotel website calls it a "luxury hotel," and in terms of service, it absolutely was; the accommodations, though, were not quite on par with what I'd consider "luxury." There were minor cosmetic issues (chips/dents in the furniture and entryway woodwork, chipped and scraped paint on the walls), but they in no way detracted from our stay, and the bed was very comfortable. The room was just missing the little touches (decor and details) that would elevate it to "luxury" status (like a curved shower curtain rod...I realize that's nit-picky, but if you're going to do the standard tub/shower combo, at least give me that much so I'm not fighting the shower curtain the whole time I'm bathing!) It was absolutely comfortable and perfect for our stay, but if I'd paid rack rates for it, I'd have expected more.
Overall, we had a very enjoyable stay and would absolutely recommend this hotel. It's on the outer fringes of the Riverwalk, so it's perfect if you don't want to be right in the middle of the heaviest crowds, but it's close enough that a short walk will get you to the most popular areas. We didn't eat at the hotel restaurant, but it smelled absolutely heavenly every time we passed by. Next time we go to San Antonio, we definitely plan to try it!
- Official Description (provided by the hotel):
- With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more less
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- Also Known As:
- Grand Hyatt San Antonio Hotel San Antonio
- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt