There was nothing really wrong with the Grand Hyatt San Antonio but not much was memorable either. Happened to stay at the Hyatt Regency Riverwalk on the same trip and I would choose that Hyatt over this one hands down. If I hadn't compared the two Hyatts back to back, perhaps I would have looked on the Grand more favorably.
Service at the Grand Hyatt was friendly, provided the staff weren't overwhelmed by crowds. They did automatically offer and accommodate a late checkout, a positive that seems to have become a trend with the chain for loyalty club members. The lobby was generally very busy and loud but not laid out or furnished in a manner to encourage people-watching. The hotel location is great if attending a convention and still pretty good for any other downtown or riverwalk activities with a few blocks of walking. The staff of the main restaurant were too flustered to acknowledge my presence at the time I tried to visit so I gave up and thus can't review the food.
My room on the 17th floor had a nice view but the furniture was a bit worn and about average for a business hotel and below average for a Hyatt though the style fit the Hyatt brand. All I could get was two double beds and no upgrade for loyalty status. One mattress sagged significantly but the two doubles proved helpful when I switched to the other bed for dramatically improved comfort.
In the end, the Grand paled in comparison to the other Hyatt downtown, other Hyatts I've stayed at and other competitors in town despite a price tag that seems to be higher. There was no reason to flee this hotel but I didn't find much to draw me back to this location either.
- Official Description (provided by the hotel):
- With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more less
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- Also Known As:
- Grand Hyatt San Antonio Hotel San Antonio
- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt