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“Problems with service... That were eventually resolved.” 3 of 5 bubbles
Review of Kona Grill

Kona Grill
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Ranked #224 of 4,589 Restaurants in San Antonio
Price range: $15 - $30
Cuisines: American, Sushi, Japanese, Bar, Asian
More restaurant details
Restaurant details
Good for: Large groups, Bar scene, Families with children
Dining options: Dinner, Late Night, Lunch, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Dining style: Casual Elegant
Neighborhood: Northwest Side
Cross street: I-10 West / 1604
San Antonio, Texas
Level Contributor
53 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Problems with service... That were eventually resolved.”
3 of 5 bubbles Reviewed December 31, 2013 credit card Amex Card Member Review

So let me start with the standard. The food was really tasty and The decor was upscale casual. Even on a busy shopping day, we were able to be seated immediately. However, then we sat. We sat for about 15 minutes, no one checking in, no water, no waiter... Nada. After 20 mins and watching others be seated and served, we checked back in with the hostess. She ran off and got a waiter who served us promptly... And then we waited... Again. This was all saved by the manager, doing an excellent job, coming over, sunset dog apologizing and comping part of our meal. All in all we were not in a hurry but we watched tables turn over twice while we sat and had our 2hr lunch.

Visited December 2013
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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129 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
Kerrville, Texas
Level Contributor
200 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Perhaps I just had a bad waiter, ...”
1 of 5 bubbles Reviewed December 23, 2013 via mobile

... but others with different ones seemed to be waiting a long time for their food. It was two days before Christmas at lunch, but they were only about half full. Some management dweeb came by my table and inquired how things were "this evening" - clearly he wasn't connected to reality! The food was OK, but pricey beyond its value. I also had to wait too long for the check. Definitely not worth the first visit, much less a second.

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
58 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Great family dining!”
5 of 5 bubbles Reviewed December 9, 2013 via mobile

Our whole family loves this place. We can almost always get a last minute Open Table reservation. It's the only decent family-friendly restaurant at La Cantera that accepts reservations, which makes it much easier on the kids. You'll wait an hour for a table everywhere else. Rachel is the best server we've ever had. She takes great care of our younger children (ages 6 and 7) and treats our older children like grownups. And her recommendations are spot on. The new remodel is very cool. The food has always been fantastic. Try sushi rolls for an appetizer and the sea bass for dinner. The red velvet cake will feed 3-4. The kids menu here is really good. Our youngest enjoys the bento box-style presentation. Our family sat together for an hour and a half on Saturday night and had a great time. It's a little on the pricey side, as family fare goes, but worth the splurge for special occasions.

Visited December 2013
Helpful?
Thank foodiemomof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bartlesville, Oklahoma
Level Contributor
341 reviews
208 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Awesome place”
5 of 5 bubbles Reviewed December 3, 2013 via mobile

We were at La Cantera shopping and this place looked good. It did not disappoint! The food was amazing and the service great! The soft shell crab sandwich was crazy good!! A must!!

Helpful?
Thank Dhackler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pipe Creek, Texas
Level Contributor
102 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“First time and surprised”
4 of 5 bubbles Reviewed September 22, 2013

We had a great time at the Kona Grill. The wait was very short, the staff was great-from the greeter to the waitstaff, and the food was super. I had their Kona Club and it was piled high with meat and all the trimming and came with a side of Taro chips. Very interesting and quite tasty. Highly recommended. My wife and daughter had a couple great plates of sushi and said the miso soup was wonderful. Our friends 6 year old liked his kids cheese pizza so much that we had to order him a second. And their kids sundaes were eaten in a flash. All in all a great dining experience.

Visited September 2013
Helpful?
Thank filmtex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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