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Best Western Ingram Park Inn
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Reviews (446)
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313 - 318 of 447 reviews
Reviewed February 16, 2014

Good service. Breakfast was excellent. The bed was comfortable.Everything was good. The room was pretty. The parking lot was big and clean. The location was good. We had everything that we needed. The personal service was gqood.

  • Stayed: February 2014
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2  Thank ysotelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshah1, Manager at Best Western Ingram Park Inn, responded to this reviewResponded April 9, 2014

Dear Ysotelo,
We are so glad that you had an enjoyable time with us, and we look forward to welcoming you back again soon.

Juan Jose Martinez
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014 via mobile

I have stayed at three different Best Westerns over the last month and a half. This was by far the best of them all. The staff was professional and courteous. They offered us a gift bag upon check in. The room was extremely clean. The bathroom was sparkling. The pool area was sharp and well maintained. Breakfast was similar to the others. They had sausage, eggs, biscuits, cereal, and waffles. They had Danishes, but no doughnuts or muffins. This is my ONLY complaint. My family would have liked to have those. All in all a GREAT stay.

  • Stayed: February 2014
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Thank DestinyCaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshah1, Manager at Best Western Ingram Park Inn, responded to this reviewResponded April 9, 2014

Dear Tony913,
We are happy to hear that you were impressed with your stay with us and that our staff truly surprised you with their personalized attention to detail. We appreciate your honest feedback and we have added muffins to our breakfast menu. Thank you for the very kind review and we look forward to having you back as our guest again very soon.

Juan Jose Martinez
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

We reserved this motel online based on Trip Advisor ratings. The online rate was very good. Ratings on Trip Advisor were very accurate. It was a wonderful room and breakfast. Clean and comfortable. Management was very helpful in suggesting restaurants nearby.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank auntbabs99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshah1, Manager at Best Western Ingram Park Inn, responded to this reviewResponded January 30, 2014

Dear TripAdvisor Member,
Thank you for taking time to share your review of the Best Western Ingram Park with the readers of TripAdvisor! With so many choices for hotels, our staff always goes the extra mile to take great care of our guests. We believe that this is what truly differentiates us from the others. We look forward to having you back again sometime in the not too distant future!

Juan Jose Martinez
Assistant Manager

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Reviewed January 23, 2014

If you are wanting to save money and just need a place to sleep in the area, this place may be right for you. If I remember correctly, we paid about fifty dollars per night. It is on a busy frontage road, which has its good and bad side. The neighborhood is not very tourist or walker-friendly, but it felt safe enough. We were able to park close to the room every day. The room was sufficiently big, clean and modern. Climate control unit (heat and AC unit) was not great (heat put off a smell), but the remote control provided for it was a nice touch. TV was good. Bed felt a bit old, but it was fine. Grounds were clean. Breakfast selection was good, but the area where it was offered easily became congested, and it was not always easy to find a place to sit. The staff who stocked the breakfast items really seemed to hustle and were polite. Overall, this place was just fine for a budget-minded traveler.

  • Stayed: December 2013, traveled as a couple
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Thank westernfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshah1, Manager at Best Western Ingram Park Inn, responded to this reviewResponded January 30, 2014

Dear westernfb,
We are happy to hear that you were impressed with your stay with us and that our staff truly surprised you with their personalized attention to detail. Thank you for the very kind review and we look forward to having you back as our guest again sometime soon.

Juan Jose Martinez
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

One of the worst hotel stays ever!!!! Always call an hour beforehand to ensure your room is actually reserved,cleaned, and ready for check in. We arrive after driving 5 hours from Dallas to go to my little sisters wedding. I would have gone sooner, but had to work. So we get there at 320pm. Check in is at 3pm by the way. We walk in, talk to the "old" desk lady, sign the receipt, and are then told that the room we reserved 4 days prior to and already paid for, will not be ready for another 45 minutes!? Seriously? Check in is at 3pm and it was a reserved room. We had a wedding to be to at 430pm, 30 minutes away. We asked for a room to change in and were told no. We asked for another room for the night and again were told no. By then, it was almost 345 and we had to change. We were then told by the old unhelpful lady with glasses that we can just change in the single person public lobby bathroom for my sisters wedding. Would she or you do that? I think not. It was a ridiculous suggestion. So we then ask for a key to the room so we can leave and find a better place to change as we are heading to the wedding site and will be returning later that evening. We again were told NO. So we paid for a room, signed for a room, were told it was still dirty, and now we can't even get a key. Meaning we would have to do this dance again after the wedding. Not mention that when we asked for a receipt, we were again told NO by the desk lady! She could not print us a receipt and that we would have to get it from online. Seriously? NO RECEIPT!? So we get in after the wedding and guess what.....The parking lot is locked/blocked. We had to park next door. Seriously? No parking either? When we asked the counter about it, all he said was sorry. There was nothing he could do and just stared at me. So whatever. We're tired and just want to get to the room. Well it's clear across the opposite side of the building. It takes 20 minutes and multiple trips to the car to get all the luggage. HMMMM empty spaces right outside our hotel door, but we cannot park there?!!!!!! So now we're super pissed. Get inside and find stained towels in the bathroom and a half used toilet paper roll?! Yea, it's just tp, but would you want someone's potential fecal matter near you? Pillows were smaller than the throw pillows I have on my couch at home. Just the right size if your an infant or child. No normal adult would use a cotton ball as a pillow. Overall a 1 out of 10. The only good things I could find about this hotel were that the bed was better than most, but not anything special and the breakfast was better than most restaurants. Would not recommend this hotel to anyone. Not even my dog, as this facility is very blatantly anti-pet friendly. Don't waste your time or money on this place. The owner does not care nor do the staff. So my advice........Stay somewhere else.

Room Tip: Make sure your room is reserved and ready for check in. Make sure there will be parking or you will walk a mile with luggage in tow. Management is non-responsive and unwilling to listen or acknowledge complaints, so good luck if you have any. Customer service was horrible and after a week, still no response from anyone at Best Western. Breakfast was good though.
  • Stayed: January 2014, traveled with family
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4  Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshah1, Guest Relations Manager at Best Western Ingram Park Inn, responded to this reviewResponded February 4, 2014

Whether positive or otherwise, we always appreciate feedback from our valued guests. We'd first like to take this opportunity to apologize if our services and accommodations did not meet your expectations. Our associates are all committed to guest satisfaction and we appreciate that you've given us the opportunity to accurately assess the quality of our services and accommodations. We sincerely apologize for any inconvenience you encountered. Please rest assured that your comments have been passed along to the appropriate departments as we take all of the matters that are brought to our attention very seriously. We are grateful that you’ve shared these concerns with us and assure you that the necessary steps have been taken to improve our services. Thank you.

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