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Reviews (2,591)
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Reviewed September 21, 2017

Fabulous hotel! I recommend wholeheartedly. We really enjoyed dinner at supper and deinks in the library and bar...such unique surroundings.
All staff we encountered was so very helpful. From trent bring us drinks at the pool to alex driving us to Esquire...all services were delivered with care and great personality. We really enjoyed our time there!

  • Stayed: September 2017, traveled as a couple
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Review collected in partnership with this hotel
1  Thank gulliverkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017

We are repeat locals. Place is magical, fun, and very relaxing. Having everything close and convenient is great. Love the "free" parking. Dinner at Supper was excellent, especially the free gratis desserts and champagne.

  • Stayed: September 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2017 via mobile

Hotel Emma spent a great deal of money on the public spaces, which enticed us to a girls' weekend. Too bad that with the exception of the doormen, the staff was incompetent. I expected better for $659/night (including tax).

Stayed: May 2017, traveled with family
1  Thank kayellen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie F, Manager at Hotel Emma, responded to this reviewResponded September 25, 2017

Dear kayellen2014,

Thank you for staying with us at Hotel Emma, and for sharing your feedback. While we appreciate your compliments on our door staff, I am very sorry to hear that you felt as though the rest of the staff was incompetent. It would help our management team a lot if you would be willing to share any additional details. If you are willing to do so, please feel free to reach out to me directly. Again, I am sorry that you didn't enjoy your stay, but would like to take any and all action to ensure that no one else has the same experience.

Kind Regards,
Jamie Fox
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

Hotel Emma is a wonderful place to stay in San Antonio. The design is quite unique and very well executed in all the little details that make a hotel special. The rooms were spacious, comfortable and very quiet. We will stay again.

  • Stayed: September 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank richardjA7239YG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2017

Extraordinary hotel! You can literally feel the history in this hotel. I only had one disappointment, which I thought for the price we paid we should have had a pretty comfy mattress but unfortunately we did not.

  • Stayed: September 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank luciav459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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