When we first arrived, it seemed very nice and the staff was very helpful. I booked through hotels.com. When we got to our room, it seemed clean and nicely furnished. However, the trouble started once I tried to fall asleep. The mattress was great but the pillows have NO support. You sink right in and all the way down to the mattress. Like one reviewer said, the AC is loud but not loud enough to drown out every noise coming from outside our room. We were on the 3rd floor and could hear car doors shutting as well as every footstep in the hallway. When I stood in the bathroom, I could hear the conversation of the people staying next door! I got about 2.5 hours of sleep in this place. As far as cleanliness, it seemed very clean but once you looked a little closer, it was gross. I even found an eyelash on the bar of soap that was still in it's little package! I was happy to leave but was exhausted. 3 days later, I'm looking at my credit card statement and I see a room charge from Courtyard and a room charge from hotels.com. I called the Courtyard and they insisted they didn't charge my card anything and that the hotels.com charge was the valid charge. They asked if they could put me on hold and then they hung up on me! So I called back and the asst. manager stated the same thing, that they didn't charge anything to my card. So I call hotels.com and they called the Courtyard themselves. Come to find out, the Courtyard staff accidentally charged my card but then immediately reversed it. It's going to take 5 days to see that extra room charge disappear. This place is ridiculous and I would never stay here again nor would I recommend it to anyone.
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- Also Known As:
- San Antonio Courtyard
- San Antonio Marriott