We stayed at the TownePlace Suites San Antonio NW from 1 to 8 April, and our in-laws were there from 1-12 April 2013. We were very, very pleased with our stay; we enjoyed the big rooms and the kitchenettes, the breakfasts were great, but the shining star of this establishment is easily the staff. We were continuously impressed with the level of dedication these professionals showed in taking care of the smallest of requests.
We flew in from Germany and had a surprise party for our son. We needed help with reserving the outside area for the party and the front desk, kitchen and janitorial staff all pitched in to make the party a success.
The pool's heater was out and the laundry room needed service (technicians arrived the day after we found it lacking), but these minor deficiencies were easy to forgive due to the staff's great service and attitude. We would definitely stay here again!
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- Also Known As:
- Towneplace Suites San Antonio Northwest Hotel San Antonio