I had a reservation for 2 rooms at this property for 2/22-2/23. The stay was decent very limited option and there was some construction work going around too. The construction though is near the lobby and not really any bother for the rooms or the stay. However the worst part is post stay I check my Card statement after a week or so to see an additional charge of 61$. So, I called up the hotel to inquire about this charge and apparently the manager spoke well mentioned it was a mistake and would be reversed immediately. Since the credit would take a couple of days I never bothered to check and there was no followup whatsoever from the Hotel or the Staff.
Now I check my card again and instead of a reversal I see another 61$ charged and I never had something like this happen earlier with any other hotel or service. So might have to say that the staff is not sufficiently trained on handling important information and actually quite shocked to realize how careless they are with Customers Credit Cards etc. I might probably wait a couple of days and raise a dispute for unauthorized use of my card and charges.More