My wife and children ages 7, 4, and 1 stayed here while my son attended basketball camp in San Antonio. The staff was rude, unkept, unclean, etc. The room was not what was reserved. There were rat traps all around the property and the staff accused me of "destroying" their room and "kicking" the bathroom door down and tried to charge me an additional $250 for the fact that their door frame literally FELL OUT of place. Horrible construction quality. I wear a size 13 shoe and weigh 285lbs. If I kicked a door, the door would have damage, the door frame wouldn't neatly separate from the doorway. The company told me they could do what they wanted to since they had my credit card info. I had to cancel my card and dispute their charges when it was obvious that the frame of the door wasn't properly constructed to the doorway. The manager literally changed the room keys before discussing the matter with us causing my 7 year old to urinate in his pants because they wouldn't let us in the room to collect our things in a timely fashion and I was given 10 minutes to collect our belongings. I have documented all issues and am pursuing legal action against the thugs that operate this location. Buyer beware!
- Official Description (provided by the hotel):
- WoodSpring Suites San Antonio I-35 North (formerly Value Place San Antonio Northeast/Fort Sam) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
- Reservation Options:
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- Also Known As:
- Value Place San Antonio Hotel San Antonio