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“Many good points” 4 of 5 stars
Review of Drury Plaza Hotel San Antonio Riverwalk

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Drury Plaza Hotel San Antonio Riverwalk
Ranked #10 of 359 Hotels in San Antonio
Certificate of Excellence
San Antonio, Texas
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Many good points”
4 of 5 stars Reviewed February 10, 2013

This hotel is conveniently located on the Riverwalk. Do note that there is another Drury property, the Drury Inn and Suites, about a block away, so make sure you are going to the right one (but if you don't, at least they're close!). This property is in an old bank building, and the lobby is very cool. Although we were not traveling with children, it was clear this was a child-friendly property based on the number of families we saw. The hotel's complementary meal and drinks seemed like a good opportunity for families. We did not eat anything but did have mixed drinks, which admittedly were about what you would expect for free. There is also a free breakfast but we did not try that. The room was quite large. The bed was unfortunately not very comfortable. I liked the shampoo/conditioner/body wash dispensers in the shower, and the shower itself had good water pressure and a good shower head height. Although other reviewers complained about noise near the elevator, we were right next to the elevator and had no problems. The WiFi worked fine. We went up and looked at the rooftop pool and hot tub; did not use either but note the pool is quite small. We did use the fitness room, which was not large but had treadmills, which were what we used. The property does have direct access to the river, which is nice. The staff was all very friendly. Valet parking is the only option and it is $19 per night, but that was fine with us as I prefer not to have to hassle with finding parking. Overall, it was a pleasant one-night stay and I would not hesitate to recommend it.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (545)
Date | Rating
  • Dutch first
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English first
Fort Worth, Texas
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed February 10, 2013 via mobile

Pros:
Check-in was relatively smooth, due to fact we came in late in the night. No other traffic.
Front desk help were efficient and friendly. Very helpful with information.
Room was average, but very comfortably spacious, but with mediocre furnishings and somewhat lumpy matress on king size bed.
Nice to have a small kitchenette with microwave and almost full size refrigerator with freezer, table and 2 dining chairs. Bonus to management for this nugget!
Powder Room:
Very nice vanity area. Plenty of space, nice granite countertops and with lots of room for your items plus plenty of electrical outlets (when you have girls this is a must!)
Tub was mediocre and same as any hotel. Hot water and shower were nice and hot water was plentiful!
Morning KickBack breakfast was OUTSTANDING! Food items were plentiful, hot, well prepared and plentiful in selection! Best breakfast in town for price!
Nice LCD tvs in bedroom and small sitting area.
Room was very well cleaned and maid service was exemplary each day.
Valet parking was pretty good. A bit chaotic on checkout, but for the amount of people leaving, not a suprise! The valets were on the ball and did a great job!
The pools are amazing and well kept, as are fitness rooms and guest personal laundry rooms.
Snack and guest ice machines for guests are well stocked, easy to find (NOT ON ALL FLOORS THOUGH!).
Good central location to Riverwalk, Convention Center and Alamodome.

Cons:
Reserved a 2 room suite with terrace and whirlpool tub in room. Stayed in an oversized room with regular tub and no terrace.
Filed complaint with front desk, not once but twice. I had printed my own confirmation with room details, and it was, as I stated, a 2 room King Suite with jacuzzi and terrace with a promotional e-saver rate. When I checked back online for my confirmation after speaking with front desk lady, apparently someone had gone back and erased my reservation. Hmmm. I then went back downstairs and tried againto rectify situation with front desk and still NO remedies. NOT the ACTIONS OF A SUPERIOR. STAR HOTEL.
NO ONE RETURNED MY CALLS NOT OFFERED ME ANY EXPLANATION FOR MY MIS-HANDLED INCIDENT. I WAS STILL CHARGED THE RATE FOR a 2 room King Suite. So this issue is still in progress of being disputed.
Loads of families with small kids. If you don't enjoy kids and animals, military people and lots of activity and minor noise, DO NOT STAY HERE then.
Towels were itchy and scratchy. Poor quality. Shampoo and Soap were in dispensers. HATE THIS. BUT for those with budgets this is great.
The evening kick-back was loud, obnoxious and completely OUT OF CONTROL. Nasty food left everywhere and nothing good about food that is old and/or other folks have touched. YUCK!

Recommendations:
GREAT PLACE FOR THOSE WITH KIDS, pets AND A BUDGET, highly recommended.
NOT A PLACE FOR A WEEKEND GET AWAY AS A COUPLE, HONEYMOONS NOR FOR A QUIET VACATION IN SA.
Get better towels for the quests. Cheap = awful!
Overall middle of the road experience. Some great things which were cancelled out by the random completely horrid issues.

  • Stayed February 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank txan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Plaza Hotel San Antonio Riverwalk, responded to this review, February 22, 2013
Thank you very much for letting us know of your past experience with us. We appreciate your honest feedback to help us become better. We do pride ourselves on clean, well maintained rooms and friendly people. We are very proud of our historic hotel and put a great amount of care and attention into it. We appreciate the positive comments regarding our staff as we strive to give outstanding customer service. I apologize for the lapse in attention in taking care of the room type situation and can only use it as a training tool for future guests. We hope to have the opportunity to exceed your expectations in the future. Thank you again for choosing Drury Hotels.

James Robbins
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 9, 2013

Had a wonderful stay large spacious room,arrived in time for the afternoon kickback,free Wi Fi great rooftop pool and hot tubs with great views.
Morning breakfast also pleasing only short walk to The Alamo , location right on the RIverwalk Definatly would be our base if ever returning to San Antonio

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank aussiebill42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
432 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed February 6, 2013

This review is for the Drury hotel on the corner of Congress and St. Mary streets. The hotel is in an old re-purposed building that used to be the Alamo National Bank. They have done a great conversion. The lobby is truly spectacular with the original gold leaf ceiling trim and a huge stained glass window. The staff is uniformly friendly...every person you pass says hello.

I would recommend trying to get a room in the San Fernando section. It is in a separate building but you don't have to go outside to get there.

My only complaint is the "free breakfast and happy hour" food. We stayed three nights. After trying the breakfast and happy hour food...we passed even though it was included in the price of the room. What they serve seemed to us to be more typical of prison food than anything else.

However, that being said, we still loved the hotel and staff and would return. It's a shame they don't try as harder to serve better food by shrinking the number of items in exchange for better quality.

Room Tip: The San Fernando section was the last renovation. Rooms are large and most have wonderful views.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Arizonafoodguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vista, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 5, 2013

Location of this historic hotel is great! On the Riverwalk. Very close to everything. We had a jacuzzi suite which was very large, clean, and a great price. All the extra's are great. Full breakfast, Kickback, indoor and outdoor pools, two spa tubs on th top floor with great views. This is a really good hotel to bring kids to. The only thing they didn't have was a nice Bar to have a drink after a night out. They may have one in the near future. We walked to the Bella Restaurant which was wonderful loved Ralph the piano player. For my birthday dinner we went to Bohanan's , only a few blocks from the hotel.

Room Tip: The spa rooms are very quite, one on each floor. The view is ok, looks down to an out door patio of...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Vista_CaliforniaDeeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cartersville, ga
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 4, 2013

We took a long weekend family trip to San Antonio and had no idea where to stay. After reading reviews, we chose the Drury Plaza Hotel on the Riverwalk due to breakfast and afternoon cocktail hour included in our room rate, and it's location. The hotel exceeded my expectations for the price we paid. Our room was great and had a great view, and the rooftop pool was awesome. The views at night were incredible. The breakfast buffet was better than I anticipated it would be, and afternoon cocktail hour was a great afternoon snack after a day full of site-seeing. I would definitely recommend this hotel to families or couples traveling to San Antonio.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Travels_with_Kids_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 4, 2013

My husband and I went here for our anniversary .. First off walking in we were greeted with a happy anniversary!! Service was great!! Everyone was so nice didn't matter where we were in the hotel if a employee saw us they would stop and greet us ! Room was great had a city view of the cathedral and a huge jacuzzi ! The valet guys were Great as well ..happy hour at the hotel was great too we would always start out our night with our free drinks .. Location was fantastic all we had to do was walk out the door and we were on the riverwalk a turn away from all the restaurants ... The only bad thing the whole weekend was we got back to the hotel and ordered pizza from one of the menus that are advertised in the rooms called pizza express they were HORRIBLE !!! Do NOT order from them!! They got are order wrong and then tried blaming us for it after they admitted it was their mistake !! Other than that we will be staying here every time we go to SA!

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jcalle85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Plaza Hotel San Antonio Riverwalk

Property: Drury Plaza Hotel San Antonio Riverwalk
Address: 105 South Saint Mary's Street, San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > Downtown , East Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in San Antonio
#9 Family Hotel in San Antonio
#32 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Plaza Hotel San Antonio Riverwalk 3*
Number of rooms: 368
Official Description (provided by the hotel):
The Drury Plaza Hotel San Antonio Riverwalk is located on the San Antonio River, walking distance from shops, restaurants and entertainment. Relax in the sun on the deck of the rooftop pool, which also has two whirlpools! Formerly the Alamo National Bank, this 24-story renovated skyscraper features 50-foot ceilings, travertine flooring and stained glass windows. ... more   less 
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Also Known As:
Drury Plaza San Antonio

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