NOT BRILLIANT: My biggest drawback was that we were put into a separate tower than the main hotel and therefore had to take the elevator to the 6th floor and then walk down a maze of hallways to another elevator and then go up to our room which was located on the 11th floor. We have 4 kids, this was a pain in the butt every time!!!!
CANTANKEROUS: Valet. Having never stayed at a hotel with a valet I thought this wouldn't be too much of an issue but I would just like to say I would prefer to be able to get in my car and go when I am ready. Having to wait wasn't a big issue. Most days it was less than a 15 minute wait, however on our last day we had to wait close to 40 minutes because there was a marathon the next day and the hotel was very busy. 40 minutes with kids is HELL.
WORST ISSUE: We arranged a late check out when making our reservation and upon arrival even confirmed the LATE CHECK OUT TIME. We had a wedding to go to at 3pm and leaving the hotel at 11 with 4 dressed and perfect looking children wouldn't work out well... At all. Literally every 20 minutes from 11-1 we had someone knock on our door asking if we were planning on leaving yet. Then in addition to the door knocking at 12 we had a front desk person calling our in room phone every 10 minutes asking why we hadn't left yet. Seriously lacking professional demeanor. Wishing I had known that the valet was going to take 40 minutes and I would have called down to have my car ready since obviously the phone was working...because it kept ringing!
GOOD: 4 kids (2, 5, 6 and 9) and they all loved this hotel. It is convenient to the Riverwalk. Also the "snack" time in the afternoon where they make up popcorn and let you grab your own soda was awesome. That happens after 3pm and then they also have a evening "snack" where you can get a variety of foods depending on the day. (chicken strips, baked potatoes, nachos...etc) It really helped because my kids are always hungry and these just happened to be the times we were getting into the hotel everyday.
GOOD: The breakfasts were much more than the average continental breakfast. Biscuits and gravy, waffles, eggs...etc. It made a huge difference in our travel budget because we could eat breakfast before we left the hotel every morning.
AWESOME: The rooftop pool and hot tubs were to die for. They were so much fun, the pool is heated and we were there in November the temps were in the mid 70's. There is glass all around so it was not windy. We also got to watch the Veteran's Day Parade from the roof. This used to be an old bank and downstairs is a little bit of a museum. Very brief, but cool. :)
- Official Description (provided by the hotel):
- The Drury Plaza Hotel San Antonio Riverwalk is located on the San Antonio River, walking distance from shops, restaurants and entertainment. Relax in the sun on the deck of the rooftop pool, which also has two whirlpools! Formerly the Alamo National Bank, this 24-story renovated skyscraper features 50-foot ceilings, travertine flooring and stained glass windows. ... more less
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- Also Known As:
- Drury Plaza San Antonio