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“Nice but in need of TLC” 4 of 5 stars
Review of Hampton Inn & Suites San Antonio Airport

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Hampton Inn & Suites San Antonio Airport
2.5 of 5 Hotel   |   8902 Jones Maltsberger Road, San Antonio, TX 78216 (Uptown Broadway)   |  
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Ranked #36 of 358 Hotels in San Antonio
Certificate of Excellence
Salt Lake City
Level Contributor
147 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Nice but in need of TLC”
4 of 5 stars Reviewed March 1, 2013

This hotel is about six years old. We were in a nice suite, excellent price. The hotel is showing some signs of wear (carpet threads, etc.). Excellent location to airport, lots of local restaurants. After staying three nights, I’ll say the upkeep is not first grade: toilet does not flush well, bathroom light switch is very flakey, tough to turn on; sink stopper does not work (won’t stay shut), etc. And one of two elevators out of service over a weekend. Nothing major, but enough minor things that it makes one wonder.

However, it was nice and clean with very friendly staff; I would not hesitate to stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KeldiKlutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
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    20
    9
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Wading River, New York
Level Contributor
357 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 stars Reviewed February 24, 2013

We stayed here the night before our early morning flight because we wanted to be near the airport, which is about a five minute drive from the hotel. When we checked in, we were greeted by two friendly staff members who were helpful with directions to nearby stores and restaurants. Our room, a king studio suite, was quite spacious and clean, and the furniture appeared to be new. The large flat screen TV had plenty of channels, and the bed was very comfortable. The fitness room was recently renovated, and all the machines were new. Breakfast consisted mostly of cold items, such as fruit cereal, breads, bagels, etc. and one or two hot dishes. A 24 hour airport shuttle was available, and if you wanted to return your rental car early, it would pick you up and drive you back to the hotel. We would definitely stay here again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Saluga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 14, 2013

The staff was friendly and tried to be helpful during my stay. The hotel is located near the airport and not to far from North Star Mall. I don't believe it within walking distance to the mall but it is a short drive. When I used the business center during my stay it I did not need to pay to use the computers and even printed my boarding pass for free. I stayed in the middle of the week and the room was quite I was not at all disturbed by any neighboring room noise.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank CuriousTravelingCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, NC
Level Contributor
85 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed February 10, 2013

We rented a King room for several days while visiting family. We use Hampton Inns whenever possible because they have been consistent - up until now. The room was a large king room but, unlike other Hampton Inns, there was no refrigerator or microwave. The room was plenty large to contain these items but I guess management has decided to "go cheap". We were on the 3rd floor and a party on the 4th floor kept us awake until 1am for two nights running. Not exactly what we had expected. One more odd thing - the Inn is 4 floor and has 2 elevators yet the wait for an elevator was much too long. We found it faster to skip the elevators and walk up and down the stairs. We usually have good or outstanding experiences at Hampton Inns but this one rates an average at best. When in San Antonio we will find somewhere else to stay from now on.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank NC_Hiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Hampton Inn & Suites San Antonio Airport, responded to this review, February 18, 2013
Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Our company aims to consistently deliver a professional service to our customers. We will evaluate how we can prevent this problem from occurring in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed February 4, 2013

We stayed five nights at this Hampton Inn and had no problems. We chose it due to its proximity to the airport. Nice lobby and breakfast area with delicious hot breakfast. Very comfortable beds. My husband loves the waffles and I really like the coffee. We were there with family for a wedding so we were in and out at all hours. We were always greeted and staff was very helpful. Very convenient to highways and shopping malls. We would definitely stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank boards_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington VT
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 4, 2013

It was clean and quiet. Pretty standard to the Hampton Inn brand so that's good. There was some dampness in the bathroom floor upon arrival. Got in late and didn't feel like requesting a different room. Not that it would matter since they said they were sold out. Never understand how they can be sold out when there was maybe 30 cars top in the parking lot?!?!? Anyways dampness was gone the following day... maybe the room just needed a standard cleaning that is provided for guest. Which means maybe the staff may have been using room... hmm, kinda odd.

Breakfast was the pseudo-eggs & meat. Not really sure what they are made of... ha ha. For the most part, everything else was good and the breakfast area was clean, not crowded.

Room Tip: As others have mentioned, the backside would be quieter as if faces away from most of I-410.
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank VT_business_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is an older Hampton although the reception/breakfast area was revamped in early 2012. Close to the airport and a couple of restaurants, staff were friendly & helpful. Typical small pool/spa & tiny gym but it was sufficient for my needs.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
2 Thank stellarossa451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites San Antonio Airport

Property: Hampton Inn & Suites San Antonio Airport
Address: 8902 Jones Maltsberger Road, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > Uptown Broadway
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in San Antonio
#26 Best Value Hotel in San Antonio
#34 Romantic Hotel in San Antonio
#35 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites San Antonio Airport 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Hampton Inn & Suites San Antonio-Airport hotel is situated near the San Antonio International Airport, about five minutes from the convention center and in easy reach of dining, shopping and major San Antonio attractions. Relax in comfort at the Hampton Inn & Suites San Antonio-Airport hotel. Stay connected with free high-speed internet access and curl up in front of the cable TV. Enjoy an invigorating work out in the exercise room and plunge into the swimming pool. Host a meeting in the professional meeting spaces and use the business center with copy and fax services. Lastly, start your day with us each morning with a free hot breakfast. ... more   less 
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Also Known As:
Hampton Inn & Suites San Antonio-Airport Hotel San Antonio
Hampton Inn And Suites San Antonio-Airport
Hampton Inn San Antonio
San Antonio Hampton Inn

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