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“Nice”

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Hotel San Antonio I-10 Northwest
Ranked #181 of 354 Hotels in San Antonio
Seattle Washington
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice”
4 of 5 bubbles Reviewed January 21, 2011

We stayed here for a week while visiting our son. The breakfast was good and there was always lots of food. Quiet, clean and the staff friendly. Coffee, hot chocolate and oatmeal available around the clock. The room was large and a nice layout.
Tripadvisor has the highway # incorrect it is on #10 instead of 90. The street address is correct.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grandmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

111 reviews from our community

Traveler rating
    43
    31
    18
    8
    11
See reviews for
43
19
14
21
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
warren, Michigan, USA
1 review
3 of 5 bubbles Reviewed December 15, 2010

About average for a holiday inn express. Rooms and common areas were nice, I had problems with the WiFi dropping me every few minutes in my room. Breakfast was a little less than what most Holiday Inn Express's have, no fresh texas shaped waffles. I had a whirlpool rooms, the whirlpool was not in the room like the website shows, but was just a tub in the bathroom that would be great for a person less than 120 pounds. But the jets were so filthy that I wouldn't even think of sitting in the thing. Location was a bit of a pain if you miss the turn off the service drive, but otherwise it was nice. No high definition television. Probably won't stay here next time I am in town.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryson_Pierce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DFW, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 13, 2009

The hotel is really lovely inside and out. It's off the hwy and can't be seen from the road so you have to have good GPS and quick reflexes to find Woodstone, but once you do it's easy in and out. It's near lots of places to eat and shop. Not far from Sea World and not bad to drive downtown.

Our room was great!! There were 2 adults, 2 teenagers and 2 young children. The 2 queen beds were very comfy and there was a sofa bed for the teenagers. We had a mini fridge and microwave which came in handy.

The breakfast was really good. I was surprised. There was a variety of food items to choose from and it was fresh and well stocked.

Now for the bad part...the first night we were there our van was broken in to. Fortunately, we had taken most things into the room. Apparently, our cell chargers plugged in made it tempting to thieves and they busted the window out on the sliding door of the van. The police said that it doesn't matter the time of day, where you're parked or where the hotel is. These things happen. That being said, the GM of the hotel was wonderful! She sent maintenance to clean out the broken glass. Since we were missing an entire day at Sea World waiting on the police and repairs, she comped an extra night so we could still have our 2 days at Sea World and even gave cell chargers that we could use in the room since we didn't bring our wall chargers.

If we go back in the fall, I would stay there again.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roadtrippers06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, Delaware
Level Contributor
661 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 616 helpful votes
4 of 5 bubbles Reviewed October 23, 2008

For our five night stay my wife and I had a room with 2 queen beds and a living area with fold out sofa bed for when our 21 yr old daughter would be staying with us. Tons of room for all of us! For under $125 per night with enjoyed a very clean and large room (technically suite) on the first floor that proved to be very convenient. The fitness center, laundry facilities ($1 per use with .50 cent detergent available a the desk), business center with printer, breakfast/TV/lobby. A very full breakfast is available complimentry each day (which saved me alot with 3 people), USA Today complimentary and late afternoon/evening cookies too. The outdoor pool (unheated) has plenty of privacy from the road.

This hotel is very convenient to I-10 and within a couple miles of the I-410 loop. 15-20 minutes to Lackland AFB, Downtown San Antonio or the airport. Absolutely TONS of shopping, gas stations and great independent and chain restaurants are very close. Very clean hotel with helpful friendly staff.

  • Liked — Big Clean Room, Hotel Amenities, Free Breakfast
  • Disliked — The guys popping pizza shop flyers under my door (not a hotel employee)
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank RoadTripper516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, Colorado
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 5, 2008

Nice Holiday Inn Express. Close to Sea World, 10 minute drive. We were on the top floor and our room was very clean. Front desk staff was extremely helpful. Needed to do laundry, hotel gives you the soap and softener. Machine was only $1, which was a bargain compared to some other hotels.

Breakfast was great. Every item was stocked, cheese omelets were very good. Good selection of fruit too. Although the sign says they close at 9:30, they stayed open until about 10am to make sure all the guests that wanted breakfast were severed. Nice switch from some hotels that just push you out of the eating area so they can close down.

Business center had everything you needed. Price was great for the location and the time of season. As long as you have a car to get around, this is a great location.

  • Liked — location, price, breakfast
  • Disliked — nothing
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank cobaltshadow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed August 2, 2008

Within three minutes of being in the room, I found three silverfish in the bed. Granted, these aren't the nightmare that real bed bugs are, but I'd rather not have any bugs in my bed. We were on the first floor and the gaps under the doors are pretty large, so that probably explains how these bugs get around this hotel.

Otherwise, the hotel was good for a night, but I don't think it offered the level of luxury that previous reviews imply. Besides the bug issue, we found it annoying that our room only had one trashcan. This meant a constant back and forth between the bathroom and the "living" area. The gap under the door also meant that some hallway noise came in, but not as much as I would have expected based on the size of the gap.

There are a lot of restaurants and some shopping nearby. Whatever you do, don't go to the Golden Corral. It made me doubt that a Texas Department of Health even exists.

  • Liked — Location
  • Disliked — Bugs
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank TravelingPhD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed March 13, 2008

My husband and I took advantage of a Last Minute Vacation package offered by one of the airlines. We had several hotels to choose from and I did lots of studying on Tripadvisor before selecting this hotel.

The location was close to the freeway and convenient to get just about anywhere. The freeway system in San Antonio is unique with loops all around the city. The hotel was not near downtown but it was only a 15 minute ride to downtown and we didn't have to pay any additional fee for parking.

The room was in good condition and most importantly, it was quiet! The bed was big and comfy with your choice of pillows. The room had a small refrigerator with a freezer compartment but be forwarned, the freezer doesn't really work. We bought some small pints of ice cream and put it in there and by the next day, they were both mush. The bathoom was a good size with a cute little space to put your things. I wasn't crazy about the shower head but overall, the shower was fine.

They do have a small business center with a single computer. You may have to wait to get to the computer.

They boast about a great breakfast and I must say, that was probably the biggest disappointment. While I was glad they provided breakfast, their advertising leads you to believe you will get something like they offer at Embassy Suites with omelets to order. Well, it's not. You do get preformed egg patties with bacon and/or sausage and all the continental type offerings. I didn't go hungry but I was left drooling over the possibility of an omelet!

Overall, we were pleased with the hotel and wouldn't hesitate staying there again if we ever return to San Antonio.

  • Liked — Location and it was quiet!
  • Disliked — No made to order breakfast
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank espj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this review, January 13, 2015
Thank you for your feedback. We appreciate you and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel San Antonio I-10 Northwest

Property: Hotel San Antonio I-10 Northwest
Address: 4800 Woodstone Dr., San Antonio, TX 78230 (Formerly Holiday Inn Express Hotel & Suites San Antonio I-10 Northwest)
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #181 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel San Antonio I-10 Northwest 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
With free high-speed Internet, microwave and refrigerator in every guestroom, complimentary Express Start breakfast, this hotel is a favorite with corporate and leisure travelers alike. Conveniently located near Six Flags Fiesta Texas and business/ medical districts of Northwest San Antonio, the Hotel San Antonio I-10 Northwest near Six Flags Fiesta Texas is ideal for business travelers and family vacationers. The hotel is only 2 miles from Six Flags Fiesta Texas and 1 mile from UTSA & La Cantera & the New Rim Shopping Center. The three-story upscale, boutique hotel provides guests with easy access to Sea World, the famous Riverwalk (downtown) and an array of area attractions, shopping and sporting venues. Between meetings and area excursions, guests of Hotel San Antonio I-10 NW near Six Flags Fiesta Texas are invited to beat the Texas heat in the sparkling outdoor pool. For those who make physical fitness part of their daily routine, a complimentary fitness room with cardiovascular equipment is available. A complimentary breakfast is provided and a variety of area restaurants offer guests several dining options. All guestrooms of the Hotel San Antonio I-10 NW near Six Flags Fiesta Texas feature a 27-inch cable television, hairdryer, coffeemaker, and iron w/ board. Spacious well-lit work desks feature two dual-line phones and complimentary high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio i-90 Northwest
Holiday Inn San Antonio
Holiday Inn Northwest
San Antonio Holiday Inn

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