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Hotel San Antonio I-10 Northwest
Ranked #162 of 358 Hotels in San Antonio
Reviewed April 24, 2012

Bottom line-- if you can't afford the Riverwalk, then go to the La Quinta Medical Center instead-- it's closer to downtown, cheaper, and better. This Holiday Inn is fine, but not great. There are no microwaves in the room. My fridge control was broken, so everything I put in froze solid. The gym was small, with a broken stationary bike, broken elliptical, and a treadmill. The location was fine, although quite far outside the city. The breakfast was minimal. My room was clean. I won't stay here again, as there are plenty of better options.

  • Stayed: April 2012, traveled on business
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2  Thank todanueva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded June 4, 2012

Dear todanueva,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,
Brenda J.
IHGCare

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Reviews (119)
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89 - 95 of 119 reviews

Reviewed April 7, 2012

Driving in on I-10, we called the front desk and talked to Eric. He didn't know what exit number we should take! The room had different color touch up paint on the walls. The caulking around the tube and bathroom was applied with a trowel. It is the least expense HIE in the city for good reason.

Also, it is hidden a block off the frontage road. Good luck finding it the first time without a detail map or GPS.

  • Stayed: March 2012, traveled with family
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1  Thank ksgggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded May 10, 2012

Dear ksgggg,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Katie J
IHGCare

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Reviewed March 16, 2012

my husband and I stayed here Mar 10-14, 2012 and would definitely stay again. The hotel is very clean, the staff very accommodating and the location is ideal.

Room Tip: Definitely choose a higher floor in March/April (spring break) as the younger kids 'footfalls...
  • Stayed: March 2012, traveled on business
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Thank GingerSfromMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded January 13, 2015

Thank you for your feedback. We appreciate you and hope to see you again.

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Reviewed October 24, 2011

A couple weeks ago the manager pulled all the microwaves from the regular rooms. They told me only the suites have microwaves. I complained. I would not have booked this hotel had I known. The front desk agents, while polite, just shrug their shoulders...and say, I know.

The bike in the exercise room was broken. Again, they just shrugged their shoulders and said, "I guess we need to buy a new one or fix it."

The beds are incredibly hard. Normally, the Holiday Inn express has a "beauty rest" band mattress. This hotel uses a much cheaper brand. I could feel the coils while sleeping!

  • Stayed: October 2011, traveled on business
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1  Thank Angelique H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded November 17, 2011

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

The hotel aims to consistently deliver a professional service to our customers. At the moment, we are going through a mild renovation of our guestrooms and public areas. In addition, we will further evaluate how we can improve and prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience this may have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

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Reviewed October 15, 2011

We usually stay at this location every Columbus Day weekend for Fiesta Texas. The location is great just 1-2 exits away from the park. Its just off I 10 but not right at the freeway so its quiet back there. The only mistake I made was waiting too long to make our reservation and since I needed two rooms the only ones available were on the first floor - very noisy (hallways and parking lot). I have never stayed on the first floor of any hotel ever so this was a negative experience for me though not really the hotels fault. Breakfast was decent as always though the single employee manning that area had a difficult time re-stocking and keeping up with the busy Sunday morning - I think on Sat/Sun they should have two employees in this area. Especially holiday weekends. The base of one of our beds was wobbly/noisy but only one person slept in it so not too loud throughout the night. I did report to staff upon check out. The restroom was pretty clean though one of the walls by vanity was very scuffed up and had black marks on it and some of the baseboard tile needed replacing there were missing pieces. There was no electical outlets on the lamp/nightstand between the two beds like at most of the other Holiday Day Inns where I've stayed. This is where one would logically plug in their cell phone charger/phone for overnight charging. Had to use other plugs throughout the room not too much of an issue but I'm hard of hearing so need my phone nearby to hear it. Otherwise it was the usual pleasant stay.

Room Tip: Try not to stay on the first floor.
  • Stayed: October 2011, traveled with family
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1  Thank cyncov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded November 17, 2011

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

The hotel aims to consistently deliver a professional service to our customers. In addition, we will further evaluate how we can improve our service and quality so our customers receive the best guest experience.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Report response as inappropriate
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Reviewed August 16, 2011

We were so grateful to stay in this nice clean comfortable hotel!! We were at the mercy of any clean reasonably priced hotel that would take us after promptly checking in/out of another hotel within minutes due to bugs. We were a little skittish and probably appeared a little "off" to the hotel staff. The staff was gracious to locate two great rooms for us. The size of my corner king with a microwave and refridgerator was fantastic. The room had plenty of space! Everything was clean and quality. We stayed for several days here.

  • Stayed: February 2011, traveled on business
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Thank Sonnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded January 13, 2015

Thank you for your feedback. We appreciate you and hope to see you again.

Report response as inappropriate
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Reviewed August 15, 2011

Spent 3 nights here and they were great. It was so hot we were taking 2 showers a day, and the front desk was happy to give me an extra set of towels each evening. Sunday breakfast was a little crowded and noisy because there is a church service in the meeting room. If I'd known ahead of time I'd have asked for an upper floor room- I'm glad we weren't sleeping in. But the room and the facilities were great!

Stayed: June 2011, traveled with family
Thank ecarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert C, Front Office Manager at Hotel San Antonio I-10 Northwest, responded to this reviewResponded January 13, 2015

Thank you for your feedback. We appreciate you and hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel San Antonio I-10 Northwest

Address: 4800 Woodstone Dr, San Antonio, TX 78230-1185 (Formerly Holiday Inn Express Hotel & Suites San Antonio I-10 Northwest)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #162 of 358 Hotels in San Antonio
Price Range: $74 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel San Antonio I-10 Northwest 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
With free high-speed Internet, microwave and refrigerator in every guestroom, complimentary Express Start breakfast, this hotel is a favorite with corporate and leisure travelers alike. Conveniently located near Six Flags Fiesta Texas and business/ medical districts of Northwest San Antonio, the Hotel San Antonio I-10 Northwest near Six Flags Fiesta Texas is ideal for business travelers and family vacationers. The hotel is only 2 miles from Six Flags Fiesta Texas and 1 mile from UTSA & La Cantera & the New Rim Shopping Center. The three-story upscale, boutique hotel provides guests with easy access to Sea World, the famous Riverwalk (downtown) and an array of area attractions, shopping and sporting venues. Between meetings and area excursions, guests of Hotel San Antonio I-10 NW near Six Flags Fiesta Texas are invited to beat the Texas heat in the sparkling outdoor pool. For those who make physical fitness part of their daily routine, a complimentary fitness room with cardiovascular equipment is available. A complimentary breakfast is provided and a variety of area restaurants offer guests several dining options. All guestrooms of the Hotel San Antonio I-10 NW near Six Flags Fiesta Texas feature a 27-inch cable television, hairdryer, coffeemaker, and iron w/ board. Spacious well-lit work desks feature two dual-line phones and complimentary high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio i-90 Northwest
Holiday Inn San Antonio
Holiday Inn Northwest
San Antonio Holiday Inn

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