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“They don't know the meaning of Customer service”

Budget Suites of America San Antonio
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Budget Suites of America San Antonio
Ranked #256 of 358 Hotels in San Antonio
Reviewed March 18, 2007

While staying here, I was attacked by multiple flea bites. During the mid-point of our stay, they did fumagate the room. The flea bites did lessen, however, there still was a few more flea bites after the fumagation.

When I asked the General Manager if they could discount the room due to my flea bites, she threatened to kick us out of the property because I was merely complaining. She said there was nothing they could do.

I took pictures of my flea bites. Please be wary of this property.
The management have no concept of how to operate within the hospitality industry. They also have no understanding of customer service.

  • Stayed: March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank Salpino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (28)
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25 - 28 of 28 reviews

A TripAdvisor Member
San Antonio, Texas
114
Reviewed July 31, 2005

I stayed at the San Antonio Fredericksburg location and realized I had to leave a few days sooner than my 33 day original stay. Apparently they have a no refund policy that I was unaware of. When I insisted that I get my money back, the property manager informed me that not only was I leaving my planned 3 days earlier, but that she was evicting me right now and demanded that I leave the premises immediately. When I arrived at the office to demand my 3 days money and current day's rent, she called the police in order to evict me. When the police arrived, they found that they could not evict me and I left the next day - no money in hand either. I've since disputed the charges with my Mastercard company and left several messages with their corporate office to no avail. Their manager Honey in San Antonio, their customer service person in Las Colimas, Patricia, and their regional manager Dana Alexander all found that customer service meant stating their policy, never apologizing for their bad behavior and mistreatment, and hanging up the phone! NEVER, EVER stay their unless you'd like an experience from the twilight zone! Not even management knows how to provide proper customer service!

  • Stayed: June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2015
Google Translation

Room Tip: habitaciones en planta baja por que no hay elevador.
  • Stayed: December 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank jmshunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2015
Google Translation

Stayed: June 2015
Thank Keyned G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Budget Suites of America San Antonio

Address: 7880 Fredericksburg Road, San Antonio, TX 78240
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Kitchenette
Hotel Style:
Ranked #256 of 358 Hotels in San Antonio
Price Range: $79 (Based on Average Rates for a Standard Room)
Number of rooms: 360
Also Known As:
Budget Suites Of America San Antonio Hotel San Antonio

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