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“Super Friendly And Helpful Staff Super Clean Rooms”

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Best Western Garden Inn
Ranked #88 of 358 Hotels in San Antonio
baytown, United States
1 review
“Super Friendly And Helpful Staff Super Clean Rooms”
Reviewed July 19, 2014

while on our trip to san Antonio, we got the warm welcome feeling so many other hotels have lost over the years, the entire staff was pleasant and willing to go out of there way to help us. Late night we needed directions to a walmart for last minute items now mind u this was at 3 am te night man was super sweet stevie you saved our trip bless you..

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michaelangelo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, August 4, 2014
Thank you for sharing your kind words about our staff. The staff works hard to provide everyone one with pleasant and relaxing stay. We love to give directions and provide any useful information about the area. The hotel is conveniently located .5 miles from shopping and restaurants. Natural Bridge Caverns and Wildlife Safari is 8 miles away. Thank you again for writing a review. We hope to see you again in the future.
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
St Louis, United States
1 review
Reviewed July 18, 2014

What a surprise we got staying at this hidden gem of a hotel..all of the staff we encountered were pleasant made us feel welcomed our trip went excellent A special thanks to dawn,Bobbie, And the evening man,The Breakfast was very filling and more than we expected.the fitness room had modern machines what a plus.We will be back. Almost forgot Fred came to swap our towels with fresh ones after the kids were swimming in the pool n spa , what a nice guy..

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jamison E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, August 4, 2014
Thank you for taking the time to write a review. Our staff endeavors to make all guests feel comfortable and welcomed. I am glad you enjoyed the fitness room. We recently changed and added a few more pieces of exercise equipment. Our breakfast is continuously expanding. It is great to hear that it was satisfying. Thank you again for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2014

My husband and kids stayed here for 4 nights recently and had a wonderful stay. I accidently booked this hotel, thinking I had another one down the road. I am SO happy I made this mistake. Rooms are all outside entrance, but we were close to the pool area. The pool was clean and a great size, all fenced in. Water was nice & warm. All staff were so helpful and attentive to our needs. We ended up only booking 2 nights and had to check out, as they were booked but we were able to get right back into our same room with an opening they had. We then stayed another night after that because we were so happy here. Location was good. Right by I35 with easy access on. Sam's Club was close by. Breakfast was good, rooms were clean and pretty spacious with fridge & microwave. Free wi fi and nice big TV (which the kids loved). Rooms were pretty noise proof. We were right next to I35 but never heard noise until we opened our door. We really enjoyed our stay!

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Staci K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, August 4, 2014
Thank you for sharing all your kind words. The hotel does have one of the largest pools on IH35. It ranges from 3feet to 5 feet. We are conveniently located right off of interstate highway 35. It is very easy to get off and on the highway. The hotel is exit 170 Judson road and is right next to a Sam’s Wholesale Club and Mazda Kia Dealership. Our rooms not only have microwaves and refrigerators but also coffee makers, iron/ ironing boards and 37” flat screen TVs. Also all of our rooms have special soundproof wall in order to advert the highway noise. Another amenity our hotel provides is a fitness center. I am glad that you accidentally booked our hotel and can’t wait to see you again in the future.
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United States
2 reviews
Reviewed July 9, 2014

What an excellent place to stay, grounds were very clean as was the swimming pool. My friend and I stayed there 5 nights as I was visiting my daughter and her family. A big thank you to Paige Patel Assistant Manager for making us feel right at home and she always had a smile, also a big thank you to our maid Zena who kept our room clean, I hope I got her name right.

Room Tip: Just all around great.
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  • Stayed July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DeRocheAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, August 4, 2014
Thank you for writing a great review. I am happy to hear that you had an excellent stay. We do have a great housekeeping staff. They work hard to keep the rooms and public areas clean. Xzena is a fantastic team member. I’m glad the hotel was a good distance from our family. We are also 15 minutes from Downtown San Antonio and 25 minutes from Fiesta Texas. We hope to see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russellville, Arkansas
1 review
Reviewed July 9, 2014

It was a great place to stay for 5 nights. The asst. mgr. Paige Patel was my GREATEST HELP for anything. Needed scissors she helped me and just a GREAT PERSON AND PERSONALITY... I would definitely stay there again if I go back...

  • Stayed July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Twila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, August 4, 2014
Thank you for taking the time to share your experience with us. Paige is a great asset. All of our employees strive to make every guests experience excellent. We are very glad you had a great time and look forward to see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed July 7, 2014

Awesome place to stay with great location! Spent two nights here with family. Newly remodeled and very clean. Great comfy beds and very good breakfast selections. Staff was very nice! Would highly recommend! Salt water pool- which we really enjoyed. Would stay here again!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Andreas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, July 9, 2014
Thank you for the sharing your experience of our hotel. Our location is ideal. We are only 15 minutes from downtown, 25 minutes from Fiesta Texas and 30 minutes from San Marcos Outlet Malls all in different directions. We are newly remodeled and still have carpet to install in the coming months. We do have a salt water pool and spa, the hotel strives to become a certified green hotel. Thank you again and we can’t wait to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 7, 2014

What a Excellent place my company put me up at while relocating to san Antonio. friendly staff , great breakfast, fitness room was adequate and clean, beds were so comfortable, pool and spa was so relaxing.

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Arthur K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGardenInnSA, Guest Relations Manager at Best Western Garden Inn, responded to this review, July 9, 2014
Thank you for taking the time to share such great words about our hotel and staff. I’m glad you were able to utilize all of the hotels amenities. We also have a business center in the lobby area. Our whole staff works hard to ensure all guest are happy. Thank you again for writing a review and we hope see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Garden Inn

Property: Best Western Garden Inn
Address: 11939 N Interstate 35, San Antonio, TX 78233-5312
Phone Number:
Location: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in San Antonio
#16 Business Hotel in San Antonio
#49 Romantic Hotel in San Antonio
#91 Family Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Garden Inn 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western San Antonio
San Antonio Best Western

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